Customer Service Supervisor

Kenneth W Edwards

***** ********* **

Shippensburg, PA

17257

Primary Phone: 717-***-****

Email: *********@*****.***

Objective: A position with your company where my background experience with would be of value.

Summary: Dear Hiring Manager, I’m writing in response for a position with your company. I have over 20 plus years as a shift supervisor in the Flexible Packaging Industry and also have over 7 year’s experience in electronics as a Technician 2.

Work Experience:

Job Title: Electronic Technician 2

Start Date: 01/02/2006 End Date: 03/15/2013

Employer: Vectron Inc.

City: Mount Holly Springs State: PA

Responsibilities: Experienced with soldering many different types of components onto micro circuit boards. Build, set up and put units (frequency crystal oscillators) through many temperature and aging tests. A Tech. 2 is responsible for the testing, adjusting and visual inspection of crystal frequency oscillators to insure they meet the customer’s specifications.

Job Title: Shift Supervisor

Start Date: 04/25/2005 End Date: 10/27/2005

Employer: Amcor Flexibles

City: Hagerstown State: MD

Responsibilities: Direct all production activities in all departments for a company that produces packaging for the pre-mixed salad industry. Two Flexo CI presses, up to 64" web widths, 8 and 10 colors capable. Water based adhesive laminating, slitting. Supervised approximately 15 employees on my shift.

Job Title: Shift Supervisor

Start Date: 11/17/2003 End Date: 03/27/2005

Employer: Capri Packaging

City: Clinton State: MO

Responsibilities: Direct all production activities in all departments of approximately 20 employees for a company that produces Flexible Packaging primarily for the cheese industry. Five PCMC CI presses 8 to 10 color, two PCMC solventless laminators and six Titan slitters.

Job Title: Lumber Associate

Start Date: 02/05/2003 End Date: 11/01/2003

Employer: Lowe s Warehouse

City: Ames State: IA

Responsibilities: Worked in the lumber department as a customer service associate as a cashier. Also became certified through Lowe's fork lift training program. Operated sit down and stand up type fork lifts.

Job Title: Shift Supervisor

Start Date: 02/17/2001 End Date: 08/13/2002

Employer: American Packaging

City: Story City State: IA

Responsibilities: Supervised crew of thirty-five on second shift in all departments for a converter of flexible packaging. W. H. and PCMC 8 color inline lamination presses. Evaluate performance of employees every 6 months to a year and also was involved in the hiring and the termination of employees when needed.

Job Title: Shift Supervisor

Start Date: 04/2000 – 01/2001

Employer: Cadillac Products Packaging

City: Dallas State: GA

Responsibilities: Supervise crew of approximately twenty employees in all departments to ensure an efficient operation and to ensure quality and safety. Departments such as plate making (Photopolymer and Rubber) plate mounting, ink, press, lamination, (adhesive and extrusion) quality control, slitting and warehouse. Flexographic printing produced on an eight-color P.C.M.C. central impression Premiere press, all water based inks. Laminations produced on an Egan extruder up to four ply structures and a Faustel water based adhesive laminator. Slitting performed on Titans.

Job Title: Plant Supervisor

Start Date: 08/1997 – 02/2000

Employer: Pacquet Oneida/Lawson Mardon

City: Charlotte State: North Carolina

Responsibilities: Direct all production activities for a new startup operation for a converter of flexible packaging. Involved in the purchase and placement of new machinery and also involved in implementing procedures for customer requirements within the operation. Hire new employees for new operation and train. Ensure high quality job completion within deadlines. Responsible for approximately thirty-five production employees. Hire, evaluate and dismissal decisions. Research vendors, obtain quotes, compare cost and quality, and present data and recommendations to upper management.

References:

Human Resource Department

Vectron Inc. 717- 486-6011

Education:

Name of School: Niagara Falls High

City: Niagara Falls State: New York

Graduation: 06/15/1972

High School Diploma

Major: General

Certification/Training:

Quality Awareness Workshop. The Quality Education System both sponsored by American National Can Flexographic Printing Seminar – Fox Valley Technical College CC1 Image Processor Training How to Supervise People – Fred Pryor Seminar Making Photopolymer Plates Training – Dupont Ink Dispensing System – Southeastern Process Equipment & Controls Inc. X-Rite Color Match Computer Data Color Color Match Computer Fork Lift Citification, Certified by Previous Companies I worked for.

Qualification and Achievement Record:

Title: Production (Shift) Supervisor

Description: Technically proficient in an operation. Excellent supervisory profile; able to motivate and relate to people from all walks of life. Dedicated to safety and quality. Worked with employees for 20 years in a supervisory position.

Types of Equipment I’ve worked with In the Electronics Industry:

Worked with Mako 851 SMD Rework Station, Blown hot air soldering tool. Also worked with Metcal soldering irons. Clean & No Clean Fluxes. Worked On all Vectrons computer programs to ensure electronic units are in frequency specification for the customer. If not in specification I would adjust unit by changing component’s (parts) to bring into specification. Operated welding machine of covers to units. Must vacuum bake units for 4 hours first to eliminate any condensation before welding (sealing) the cover to the oscillator unit Also operated seal check machine and also liquid test for any leaks within the oscillator units after welding before moving on to the next process. Operated all 40 temperature testing ovens. Operated reflow machine for certain units of up to temperatures as high as 260 degrees C to make sure no condensation and no badly soldered parts, to reflow the solder.

TYPES OF MACHINERY I’ VE WORKED WITH in the Flexographic printing industry:

PRESSES: Kidder P.C.M.C. 6 color To 10 color (2 out stations) Windmoeller Hoelscher From 38" To 64" F.M.C. PLATE MOUNTING MACHINES: Mosstype - Optical and Video Bieffebi Harley Dupont PLATE MAKING MACHINES RUBBER: Mohawk and Anderson Vreeland PLATE MAKING MACHINES PHOTOPOLYMER: DUPONT SYSTEM: Exposure Unit-Cyrel 2001 E Max. Plate Size: 42" x 60" Processor-Cyrel 2001 P Dryer and Light Finisher/Post Exposure-Cyrel 3001 DLF KELLEIGH SYSTEM: Exposure/Dryer Model 235 Washout Processor Model 256 Max. Plate Size: 30" x 44" Light Finisher Model 239 LAMINATING MACHINES: Faustel Up to 65" Web Widths Dri-Tec Solvent Water Based Eagan 100 Solids (Solventless) Rotomec PCMC Extrusion SLITTING MACHINES: Cameron Titan Stanford Incotec Deacro INK DISPENSING SYSTEMS: Novaflow Ink Dispensing System 24 Station Rexon System 24 Station

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