Customer Service Project Manager

Mehrdad Narimanian

*** ********* *****, ******* **********, PA 19352 ( 610-***-**** (

************@*******.***

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Information Technology / Management Professional

Solutions-oriented and dynamic professional with a solid foundation of

education and real world experience in managing teams, projects, and

operations. Highly adept communicator and negotiator with a demonstrated

history of managing vendor operations, internal teams, and providing

outstanding customer service through articulate and clear communications.

Goal oriented project manager with the interpersonal skills and

technological education to successfully set goals, integrate technological

solutions, and facilitate performance under demanding conditions. Strategic

mindset and big picture thinking allows for identifying opportunities to

improve efficiencies and drive growth within an organization. An astute

learning with the proven ability to cohesively merge learned skills and

abilities with experience to produce outstanding results in a wide array of

business environments.

Summary of Skills

Strategic Planning Process Improvement Project Management Operations

Sales Training Supervision Customer Service

Vendor Management Budgeting Data Management Systems Analysis

Business Analysis Team Building Scheduling Cost Controls

MS Office MS Project MS Visio SQL/Oracle

Wan / Lan Business Network Security Clustering

Intelligence

Data Warehousing Data Mining Unix / Linux VoIP

Cisco Routers Wireless Systems Network Design Cisco Switches

professional experience

Sound of Tri-State, Claymont, DE

Unit Manager, 1993 to Present

Successfully manage the day-to-day operations of a mobile audio equipment

dealer, facilitating sales, and generating solid referral business.

Preserve accurate inventory levels through detailed invoicing and supply

oversight. Report on sales and shipment activities to provide clear and

useful sales data. Create and implement plans to improve on operational

efficiencies and generate more than 150 shipped, sales products daily.

Train staff in meticulous attention to details and communication with

customer to identify the right product at the right price and achieve

record lows in product return rates.

. Key driver of attaining the #1 spot in the tri-state area for sales.

. Maintain an ailing business unit, turning the operation around to

generate new levels of profitability.

. Automate the invoicing and shipping methods, reducing costs and

processing time.

. Generate a 10% increase in profit margins through motivating staff and

improving morale.

. Create rotating work schedules to reduce burnout and increase

productivity and job satisfaction.

Beneficial National Bank, Wilmington, DE

Recovery Analyst, 1986 to 1990

Managed the collections unit and activities for a leading national

financial services company, serving individual and business customers.

Fostered close working relationships with external partners to increase the

effectiveness and efficiency of collections activities. Facilitated a

percentage based compensation model for outside collectors.

. Developed a system to analyze and pursue bad debts and charged-off

accounts that resulting in revenue increases and a significant portion

of paid debts.

. Increased debt recoveries by developing solid business relationships

with third party collectors and engaging them in collection

activities.

EducatioN

Devry University, Keller Graduate School of Management, King of Prussia, PA

Certificate Program in Information Security, 2012

Masters of Information Systems Management, (concentration in date

administration and management) 2011

Devry University, Fort Washington, PA

Bachelor of Science, Technical Management / Network Management, Graduated

Cum Laude, 2009

University of South Alabama, Mobile, AL

Medical Technology Courses (110 Semester Hours), 1990 to 1993

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