Customer Service High School
Resume:
John David Baker, II
Abingdon, VA 24210 US
Mobile: 276-***-****
Email: ********@*****.***
Availability:
Job Type: Permanent, Telework
Work Schedule: Full-Time
Timeframe: June 15th, 2013
Work Experience:
Professional Employment Service
Abingdon, VA United States 08/2007 - Present
Network Administrator
Supervisor: Dickie Kegley 276-***-****)
Okay to contact this Supervisor: Yes, Contact me first.
PRIMARY RESPONSIBILITIES
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Install and maintain network hardware and software medical data networks. Analyze and isolate issues.
Monitor networks to ensure security and availability to specific users. Evaluate and modify system's
performance. Identify user needs. Determine network and system requirements.
Maintain integrity of the network, server deployment, and security. Ensure network connectivity
throughout a company's LAN/WAN infrastructure is on par with technical considerations. D esign and
deploy networks based primarily on Windows Server 2003/2008. Manage mail servers running Mac OSX,
Redhat and Ubuntu. Perform network address assignment. Assign routing protocols and routing table
configuration. Assign configuration of authenti cation and authorization of directory services. Maintain
network facilities in individual machines, such as drivers and settings of personal computers as well as
printers. Maintain network servers such as file servers, VPNgateways, intrusion detection sy stems,
webserver running IIS 6/7, and mail servers running Hmail, AppleMail, Postfix and MailEnable.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital
assistants, smartphones, software deployment, security updates and patches. Manage and administer
Avaya IP Office 500v2 IP Phone system with SIP trucking as the primary phone source. Develop and
maintain custom reporting programs and database written in .net, VB, ASP.net, SQL-Server and MySQL.
Office Computer Professionals
31654 Government Road
Damascus, VA 24236 United States 08/2005 - 08/2007
Owner/Network Administrator
Supervisor: John Baker 276-***-****)
Okay to contact this Supervisor: Yes
PRIMARY RESPONSIBILITIES
Install and support LANs, WANs, Internet, and intranet systems.
Install and maintain network hardware and software. Analyze and isolate issues.
Monitor networks to ensure security and availability to specific users. Evaluate and modify system's
performance. Identify user needs. Determine network and system requirements.
Maintain integrity of the network, server deployment, and security. Ensure network connectivity
throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and
deploy networks. Perform network address assignment. Assign routing protocols and routing table
configuration. Assign configuration of authentication and authorization of directory services. Maintain
network facilities in individual machines, such as drivers and settings of personal computers as well as
printers. Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment,
security updates and patches.
BlueRidge Technology
Bristol, VA 24201 United States
05/2005 - 08/2005
Consultant
Supervisor: Steven Powers 276-***-****)
Okay to contact this Supervisor: Yes
PRIMARY RESPONSIBILITIES
Install and support dental office management software on LANs, and intranet systems.
Install and maintain network hardware used by dental software. Analyze and isolate issues. Evaluate
and modify system's performance. Identify user needs. Determine network and system requirements.
Ensure network connectivity throughout a company's LAN infrastructure is on par with technical
considerations. Design and deploy networks. Maintain network facilities in individual machines, such as
drivers and settings of personal computers as well as printers. Admi nister servers, desktop computers,
printers, routers, switches, firewalls, software deployment, security updates and patches.
P.I.M. Inc.
Abingdon, VA United States 10/1998 - 06/2004
Network Engineer
PRIMARY RESPONSIBILITIES
Install and support LANs, WANs, Internet, and intranet systems for ORACLE base Medical Office
Management software. Install and maintain network hardware and software. Analyze and isolate
issues. Monitor networks to ensure security and availability to specific users. Evalu ate and modify
system's performance. Identify user needs. Determine network and system requirements. Maintain
integrity of the network, server deployment, and security. Ensure network connectivity throughout a
company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy
networks. Perform network address assignment. Assign routing protocols and routing table
configuration. Assign configuration of authentication and authorization of directory services. Maintain
network facilities in individual machines, such as drivers and settings of personal computers as well as
printers. Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment,
security updates and patches.
Radio Shack
Abingdon, VA United States 06/1995 – 10/1998
Store Manager
PRIMARY RESPONSIBILITIES
Completes store operational requirements by scheduling and assigning employees; following up on work
results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store
staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and
appraising job results. Achieves financial objectives by preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer
requirements by establishing rapport with potential and actual customers and other p ersons in a
position to understand service requirements. Ensures availability of merchandise and services by
approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising
activities; determining additional needed sale s promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating
and financial statements for profitability ratios. Secures merchandise by implementing security systems
and measures. Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements. Determines
marketing strategy changes by reviewing operating and financial statements and departmental sales
records. Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in professional
societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures. Contributes to team effort by accomplishing related results as
needed.
IBM/TSS
Kingsport, TN United States 09/1991 – 04/1995
Customer Service Representative
PRIMARY RESPONSIBILITIES
Install and support IBM small business hardware including IBM desktop computers, laptop computers,
printers, modems, terminals, and terminal controllers. Perform network address assignment. Assig n
routing protocols and routing table configuration. Assign configuration of authentication and
authorization of directory services. Install facilities in individual machines, such as drivers and settings of
personal computers as well as printers. Install and Configure network servers running OS/2. Administer
servers, desktop computers, and printers.
Education:
Virginia Highlands Community College Abingdon, VA
United States
Associate's Degree 05/1992
Major: Drafting and Design
Relevant Coursework, Licenses and Certifications:
Trained in Drafting and Design and Computer Aided Design. Also studied elective courses in Computer
Technology.
Holston High School Damascus, VA
United States
High School or equivalent 05/1987
Major: General
Relevant Coursework, Licenses and Certifications:
General High School Studies
Job Related Training:
CompTIA 2010 A+ Exam 220-801
Certification
Exam Scheduled June 7th 2013
CompTIA 2010 A+ Exam 220-802
Certification
Exam Scheduled June 14th 2013
CompTIA 2010 Security+ Exam SY0-301
Certification
Exam Scheduled June 28th 2013
I am currently studying MCSE, and hope to have exam completed by December 2013.
Additional Information:
I am Proficient using Microsoft Office 2007 - 2010, Microsoft Windows XP, 7, 8, Server 2003, Server
2008, and Server 2008 web edition. I also have experience with Microsoft Visual Studio .net 2008 - 2010.
I have experience programming vb.net, asp, and vb-scripting. I am also proficient using Watchguard
Security appliances. Watchguard devices are the primary units used by my current employer for
intrusion protection, Anti-virus, and VPNGateways.
Contact this candidate