Customer Service Administrative Assistant

Fe D. Weber

South San Francisco, CA *****

********@*****.*** Cell: 650-***-****

Administrative Assistant with over 20 years of experience with the inner workings of the

corporate sector well versed in customer service and an excellent communicator.

Professional Experience

Sun Edison, LLC Belmont, CA

Receptionist/Administrative Assistant 2011 - 2013

*Processing expense reports for the office and several Executives using Concur.

*Drafting and typing memos, reports, charts, and letters.

*Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.

*Heavy phone work and responded to caller inquiries from internal and external sources.

* Email correspondence from internal and external sources.

*Calendaring, setting up meetings, and placing catering orders.

*Meet, greet, and welcome all visitors to our office.

San Francisco Redevelopment Agency (Through People Connection-temp job) San Francisco, CA

Administrative Assistant 2010 - 2011

*Assisted the Property Manager in dealing with tenants files and leases.

*Processed Invoices for immediate payment.

*Performed routine clerical tasks.

AIPSO San Francisco, CA

Administrative Assistant (19 years) 1986 - 2009

*Assisted the Regional Director in preparing Annual Budgets for the California Office.

*Coordinated and created various reports in Excel and performed heavy word processing.

*Designed forms using Word, Excel, and Publisher Programs.

* Effectively negotiated meeting spaces, guest rooms, and catering for seminars and monthly

meetings, which resulted in significant savings to the organization.

* Successfully created and sent monthly committee agendas in a timely manner.

* Effectively handled petty cash fund and kept expenses within the set annual budget.

* Effectively handled billing, coding and accuracy of payments that constantly gave the

California Office a good review from the Head Office auditors.

* Contact person for committee member inquiries.

* Ordered office supplies for various departments.

* Maintained staff attendance records and personnel files.

* Responsible for keeping all internal office machines maintained and working.

* Maintained service contracts and dealt directly with contractors and vendors.

* Liaison to the Property Management Company.

Customer Service Representative (2 years)

* Provided telephone support identifying, troubleshooting and resolving problems.

* Provided Customer Service support to agents and customers, in writing and over the phone.

* Answered phone calls in a high call volume office.

* Sent requested information to callers by mail, email, and fax.

* Completed daily, weekly and monthly reports.

Data Entry Operator (2 years)

*Heavy volume of data processing

Fe D. Weber

South San Francisco, CA 94080

********@*****.*** Cell: 650-***-****

Additional Skills

*Skilled at working with the management protocols of the corporate sector.

*Adept at executive/ administrative support functions, record management and customer service.

*Possess excellent customer service, interpersonal, and management skills.

*Experienced with Microsoft Office programs.

Education

Holy Angel University Angeles City, Philippines

Diploma in Secretarial Studies, March 1980

Holy Angel University Angeles City, Philippines

Liberal Arts Major in English, March 1982

References Available upon request

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