Electrical Engineer Customer Service

WALTER BABCOCK

** **** ****** ( Wilmington, MA **887

H: 978-***-**** C: 978-***-**** ( **********@*****.***

ELECTRICAL ENGINEER

Dynamic and results-oriented electrical engineering professional with solid

and diverse experience in electrical design, testing and analysis.

Recognized for strong adherence to safety, ability to work well as team

member and leader, and exceptional work ethic. Detailed and analytical

competencies, with the ability to solve complex issues. Highly reliable

with profound technical knowledge, diagnostics, problem analysis and

problem-solving skills adept at engaging requirements while designing

solutions based on strong technical expertise and experience. Accountable

and detail oriented professional with the ability to be productive and

focused in pressure filled situations and effectively complete complex

assignments within tight deadlines Enthusiastic individual and an excellent

communicator recognized ability to establish and maintain effective working

relationships across cross-functional teams and diverse individuals at any

levels.

Core Competencies

Organizational Leadership ( Project Management ( Repair & Maintenance (

Electrical Testing / Analysis ( Customer Service ( Safety Regulation

Compliance ( Electrical Design ( Cross-functional Collaborations (

Personnel Oversight Process Improvements ( Report Preparation ( Quality

Controls ( Operations Management ( Project Development

PROFESSIONAL EXPERIENCE

Rockwell Collins, Inc. Cedar Rapids ( IA

6/1985 - 1/2013

Field Service Representative

Supported operations of all Inflight Entertainment Systems and Wireless

Aircell Broadband Services. Managed customer support of major Airlines

Companies. Prepared and filed reports and responded to audits within

company and FAA regulations. Oversaw 145-repair station. Demonstrated

creativity in resolving problems.

KeyHighlights:

. Recognized for the American Airlines/Bose Headset Provisioning

Program.

. Introduced various new programs such as Duty Free program, Inflight

Provisioning Program, IFE systems and provided training to customers.

Abbott Laboratories Andover ( MA

11/1989 - 12/1991

Senior Technician

Tested and repaired Omni-Flow Infusion pumps within the test service

department. Performed various engineering task including modifying PC

boards and rebuilding test equipment. Coordinated all phases of

technological equipment repair services. Developed and maintained

professional, personal skills and knowledge of emerging technologies

necessary to execute the functions of a Senior Technician. Performed

general maintenance of equipment. Removed from circulation and repair

damaged or faulty equipment.

Kontron Incorporated Everett ( MA

4/1983 - 11/1989

Quality Control Inspector

Performed inspection on electronic components of medical equipment used

during the production process. Tested finished products. Reviewed current

work practices to identify areas in which quality or productivity could be

improved. Conducted internal quality audits. Coordinated systems to monitor

customer satisfaction levels. Monitored manufacturing process at different

stages. Prepared reports on test results and quality problems. Identified

inconsistencies and discovered causes.

EDUCATION AND CREDENTIALS

Bachelor of Science in Electrical Engineering, 2004

Northeastern University, Boston, MA

Computer Electronics, 1983

GTE/Sylvania Technical School, Waltham, MA

CERTIFICATIONS & LICENSES

FCC License

FAA Repairman Certificate

Lean Electronics, Associates Level

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