Medical Billing Management
Resume:
Malisa Phagan
**** ********* ***** • Missouri City, TX 77489 • 281-***-**** • ******.******@*********.***
PROFESSIONAL SUMMARY
High level problem solver with billing supervisory experience who can provide analytical billing solutions
to difficult billing problems. Looking for a leadership role to utilize my experience with accounts receivables
software packages and cleaning up challenging accounts receivables accounts.
Bank Reconciliation Experience Excel, Word and PowerPoint Experience
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Interface well with Lower and Upper Level Extensive Research Skills
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Management
PROFESSIONAL ORGANIZATIONS
Delta Mu Delta – Mu Epsilon Chapter of the International Business Honor Society – 2012
PROFESSIONAL EXPERIENCE
Billing and Collections Analyst 2003 – Present
Sava Senior Care (formerly Mariner Healthcare) Houston, TX
Submit and follow up on Medicare, Medicaid, Insurance, Managed Care, Hospice and VA claims to
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resolve and collect open balances in a timely manner.
Keep customer files and invoice tracking records updated.
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Utilize resources that include on-line computer systems such as SSI, Novitas, Trailblazer, ERMA, ROX
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and CMS, receivable aging reports, invoice tracking system, customer notes, and customer's physical file
to determine what is necessary to bring the account to closure.
Bill Medicaid and Medicare A and B.
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Prepare reimbursable bad debt packages, analyze and credit Aged Trial Balance Reports, gather and
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prepare all documentation which has brought millions of dollars through the door.
• Perform Cash Posting and Cash Balancing responsibilities to maintain clean accounts receivables agings.
• Perform Payer sequencing to assure correct agencies are billed to get the maximum return for the company.
• Perform Adjustments to A/R which include performing contractual to small balances left on the accounts
due to nonpayment of funds from contracting agencies.
Billing Supervisor 1998 – 2003
American Habilitation Services Houston, TX
Directed medical billing activities and department collecting 99% of the monthly revenue.
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Supervised 8 Medical Billers, which included supervising month end close as well as day to day operations,
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resulting in high cash collections for the organization and low turnover rate.
Approved time off requests as well as yearly evaluations and delegated duties when necessary.
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Consulted on a variety of matters including revising clients accounting system to better meet the need of the
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company and managed cash resources more profitability.
Created spreadsheets for reporting purposes to identify areas we could improve cash collection.
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Managed billing and collection for the accounts receivables of 30 facilities providing field assistance.
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Performed payroll reconciliation, cash adjustments and accounts receivables aging analysis.
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EDUCATION
Master of Business Administration – Management Expected 2014
American InterContinental University Schaumburg, IL
Bachelor of Business Administration – Healthcare Management 2012
American InterContinental University Schaumburg, IL
Associate of Arts in Business Administration 2011
American InterContinental University Schaumburg, IL
Concentration: Medical Billing and Coding
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Associate of Applied Science in Accounting 1997
National Education Center Houston, TX
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