Customer Service Manager
Resume:
MUHAMMAD SHUJA KHAN
E-mail: ***********@*******.***
Round Rock, TX 78681
Telephone: 512-***-****
SUMMARY
Store Manager with over 10 years experience in fast-paced gas
stations and convenience stores with diverse background in office
management skills, sales & customer service management,
outstanding team leadership, coordinate with management, cross-
functional teams and vendors in the execution of daily tasks and
functions. Focus on utilizing my analytical skills and management
expertise to add value and growth in the organization.
SUMMARY OF QUALIFICATIONS
Customer service & management skills for strategic planning, &
organizing.
Oral and written communication skills with the ability to
effectively interact with management, and support personnel from
various backgrounds.
Self-directed and results-oriented with the ability to work
with responsibility on any assignments. Work well independently or as a
team player.
Has proven ability to work under pressure and meet deadlines
with quality work.
EXPERIENCE
Jan. 2008 Store Manager - North West Petroleum Company, Round Rock,
Texas.
To present Oversee daily sales and office operations managing a staff of 6
employees. Responsibilities include training new employees,
supervision, marketing, profitability and sales, reporting,
purchasing, resale pricing, inventory, service maintenance &
customer service, and other duties assigned by management.
Nov. 2004 Store Manager- Brushy Creek Food/Gas station Store Round Rock,
Texas.
Dec. 2008 Oversee daily sales and office operations managing a staff of 4
employees. Worked as a sales manager, responsibilities
include training new employees, supervision, marketing,
profitability and sales, reporting, purchasing, resale pricing,
inventory, service maintenance, customer service, and other
duties as assigned by management.
Sept. 1974 Assistant Manager, Pakistan Steel Mills Industries - Karachi,
Pakistan
Oct. 1994 Worked as an assistant manager for a major industrial complex
in Metallurgy Department of Pakistan steel Mills (major
manufacturer of Steel) for 20 years. My duties involved
overseeing the complete casting process, including the
preparation of 130 tons casting ladles used to pour molten steel
into moulds to produce castings. I was also in-charge of the
brick linings of ladles and it's preheating process to sustain
the 1700C temperatures.
My
Responsibilities also include train junior Trainees; supervise the steel
making process; monitor service maintenance in keeping the whole operations
run smooth to avoid potential breakdowns and downtime; disseminate and
supervise job assignments to staff of thirty (30) employees, provide
technical assistance to staff and other duties as assigned.
EDUCATIONAL BACKGROUND
Associate Degree in Business - 1974, Adamjee College, Karachi
Pakistan.
Post Graduate Diploma in Metallurgical and
Technical Training - Isfahan, Iran 1975-1977
COMPUTER SKILLS
Personal & main frame computers, Microsoft Windows
applications, MS Word, WordPerfect.
REFERENCES
Syed Mujtabah Ali Shah, Manager 2. Nabeel Nasir, Manager
Brill Electronics, Austin TX.
North West Petroleum, Houston, TX.
3. Afsar Iqbal, Manager
YI Imports, Inc. Dallas, TX
Contact this candidate