Customer Service Human Resources

SHARON HARMS *** Geele Avenue, Sheboygan, WI ***** 920-***-****

*/**/**** – Present Kohler Company, Scentualities and Movers & Shakers Retail Stores Sales Associate II

Meeting all guests with the highest degree of customer service that represents the Kohler Company by having complete knowledge

of products in both stores, offering suggestions and recommendations to assist guests as well as informing guests of all aspects of

the Kohler Resort. Achieving monthly goals through sales techniques, and working as a team player with fellow associates. Daily

deposits, balancing cash drawer, and assisting with merchandise visual displays.

6/30/07 – 3/03/11 Boston Store, Kohler, WI CLINIQUE Cosmetics Counter Manager

Maximized sales through designated monthly goals, featured product sales, client demonstration, education, scheduled special

events and sale of CLINIQUE product. Managed a part-time Beauty Advisor including training of Clinique hygiene, product,

makeover techniques, skincare, and weekly goals. Credit Solicitation and displayed prompt, courteous, knowledgeable,

professional customer service. Advertising and set up visual promotional event schematics. Cash register operation and cash

handling.

2/27/06 – 2/02/07 TLC Homes, Inc. Sheboygan, WI Receptionist / Human Resources Assistant

Greeted clients and vendors, answered and directed all incoming telephone calls for the company. Processed new hires,

background checks. COBRA offers and tracking, maintained cell and land lines, organized monthly lunch meetings, ordered office

and medical supplies, prepared company handbook, assisted payroll process and distribution of checks.

2/21/03 – 8/19/05 Lake Country Academy, Sheboygan, WI Administrative Assistant to the Principal

Processed all correspondence for the school principal, and all inquiries and concerns related to the school. Implemented Hot

Lunch Program, prepared letters and memos related to staff and parents. Entered confidential data, organized and tracked grades,

maintained and submitted immunization Public Health records. Created and implemented charts and graphs for the Marketing

Committee using Excel and PowerPoint. Accounts receivable and payable, answered telephone and school tours. .

1/15/01 – 12/31/01 Kohler Company, Kohler, WI Promoted to Senior Secretary

Organized on and off campus National Sales events with travel arrangements, agendas, and PowerPoint presentations.

Departmental budget balancing using Microsoft Excel spreadsheets, trained new sales employees using Kohler procedures,

managed Outlook calendars, directed and handled incoming calls. Data entry, daily profit & loss reports. Maintained and balanced

monthly & yearly budget reports.

3/15/98 – 1/15/01 Kohler Company, Kohler, WI Administrative Assistant I – Shipping Department

Entered and distributed daily data, organized incoming and outgoing shipping inventory, accounts receivable, organized

department meetings including spreadsheets and charts using Microsoft Excel and PowerPoint. Meeting minutes, departmental

correspondences, payroll and timekeeping. Promoted to Senior Secretary.

1/94 – 6/97 A.G. Edwards & Sons, Inc., Chicago, IL Secretary to the Vice President Chicago Board of Trade Branch

Responsible for all legal correspondence including the Federal Trade Commission, Chicago Mercantile Exchange, and Chicago

Board of Options Exchange. Composed letters and memos, processed new employees, balanced margin accounts, accounts

receivable, payroll backup, employee benefits, organized client meetings including travel arrangements and agendas for company

executives and customers.

11/90 - 2/92 Helena Rubenstein, Chicago, IL Calvin Klein Perfume Model, Marshall Fields (seasonal)

Greeted customers with new product and latest marketing promotions offering samples of product.

8/90 - 12/94 Heitman Financial Services, LTD., Chicago, IL Receptionist / Floater Secretary in Human Resources

Answered 100 line switchboard, greeted clients, temporarily replaced positions in Human Resources Department, created checks

for Accounting Department, collected and prioritized applications for Human Resources Department, scheduled interviews for

Human Resources Director.

8/85 - 12/89 That’s Our Bag, Inc., Grand Avenue Mall, Milwaukee, WI Retail Store Manager

Maintained sales and stock, balanced daily inventory, daily deposits, hired and terminated store employees, payroll for eight

employees, and decorated store display window.

Education:

1981 – 1984 University of Wisconsin, Milwaukee – Major Psychology, minor Chemistry

Skills and Additional Training:

• Excellent customer service and strong communication skills

• Dependable, loyal, honest, friendly, and enjoys working with people

• Ability to work independently and within a team

• Ability to perform multi tasks with a high degree of accuracy

• Cash handling, daily petty cash balancing and deposits

• Microsoft Office – Word, Excel, Access, Outlook, PowerPoint, Photo Editor Publisher, Scan Wizard,

QuickBooks, SAP

• Multi line switchboard experience

• Professional & technical writing, data entry

• Travel arrangements including USA, Latin America and Asia

• Transcribe letters via Dictaphone, verbal & written

• Prepare charts and graphs on Excel and PowerPoint for meetings

• Organize and maintain confidential employee and student academic personnel files

• Maintain and file resident confidential medical records

Active Certifications and Volunteer Recognitions:

2010 – Avon Three Day Breast Cancer Walk

2010 - Clinique Counter award #1 in region performance for Spring Gift With Purchase

2009 - Clinique Counter award #1 in region percent to last year increase

2008 - Clinique Counter award #1 in region performance for Fall Gift With Purchase

2007 – Clinique Sales award 107.35% to plan

2008 – Boston Store Monthly Credit solicitation awards

2008 – Clinique Cosmetics Advisor First Class certification

2009 – Clinique Master Class Accreditation

2007 – Salvation Army Food Pantry Coordinator, Cook and Server

2006 – Grant School Parent Teacher Organization Secretary

2006 – Sunday School Teacher at First Congregational Church & Board Member of Christian Education

2005 – Bridgeway SCIO Food Drive Coordinator through Lake Country Academy

2002 – United Way Employee Donation Department Team Leader at Kohler Company

2001 – Process Improvement Team Building – Kohler Company

2000 – Microsoft Office Word, Excel and Outlook Calendar – Kohler Company

1998 – Administrative Staff Development Class – Kohler Company

1996 – Rules & Regulations of Commodity Floor Trading – Chicago Board of Trade

1998 – Coordinator of volunteers for Cystic Fibrosis gala event – Chicago, IL

1987 – Milwaukee Area Retail Sales & Marketing Association Seminar – Grand Avenue Mall

1987 – Second place award for Grand Avenue Mall Display Window Contest – Milwaukee, WI

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