Customer Service Representative

Vanessa Salisbury

**** ***** **

Ravenna, Ohio **266

Phone: 330-***-****

Email: ************@*****.***

Career Summary:

Professional with experience in both retail and manufacturing, desires a position that will utilize

the skills and knowledge acquired through past experiences.

Education:

Crestwood High School Mantua, Ohio Diploma - 1985

Qualifications:

• Strong communication skills

• Multi-Tasking

• Focused attention to detail

• Experienced customer service representative

• Team-oriented attitude

• Perform-check-verify experience in a lean-manufacturing setting

• Inspection and touch-up soldering of circuit boards

• Cable assembly

• Electrical testing

• Departmental supervisory experience

• Cashier

• Read and work off of blue prints

• Maintenance of quality/safety standards

• Implementation and performing of employee training programs

• Monitor and manage productivity metrics

Professional Experience:

Keithley Instruments, Inc. Solon, Ohio September 2011 - July 2012

Production

• Build/assemble instruments and accesories

• Workstation set-up: Tools, fixtures, and documentation to meet job assignment

• Perform "check-do-verify" in a cell environment

• Work from engineering drawings to assemble sub-assemblies and final product

• Perform electrical testing where

• Inspect electrical boards and perform touch-up soldering as needed

• Set-up and use of wire crimping tools and cable stripping machines

• Build cable assemblies and cable harnesses to print

• Perform inspection of final assembled product

• Responsible to meet productivity goals and meeting deadlines

Wal-Mart Aurora, Ohio September 2004 - August 2011

Modular Associate 2008-2011

• Floor-plan reconstruction and implementation of new product

• Update pricing, signs, and labeling of newly constructed floor plan

• Tear down of previous floor plan

• Stocking of newly created floor plan

Department Manager 2005-2008

• Supervision of department associates

• Monitor and manage productivity of department

• Meeting of inventory levels and pricing adjustments

• Maintain accuracy of department signs and labeling

• Maintain departmental quality/safety standards

Sales Associate 2004-2005

• Customer service

• Cashier

• Maintain floor cleanliness

• Stock shelves

Contact this candidate