Customer Service Nurse
Resume:
K ayode Ogunsiakan
Bowie, **721, Ma ryland, US
M obile Phone: 202-***-****
E -mail: k ***************@*****.***
O BJECT I V E
I hope to continue my personal and career growth in Health IT while working with a
dynamic team of professionals. Over the years, I’ve built on my customer service
management skills with relevant experience to improve client satisfaction. WORK
E XPER I E NCE
EpicCare Ambulatory support/Clinical Staff Nurse November 2008 -
p resent Kaiser Permanente, Gaithersburg, M D
Below is a list of some EpicCare Ambulatory applications I have worked with, and on which
can competently provide application support and implementation:
1) Online communication tools such as in- basket messaging and referral management
t hat ensure collaboration among members of the interdisciplinary team involved in
patient care.
2) Epic Beacon in care of oncology patients .
3) A pplications and tools that allow patients access to their record online,
schedule/cancel appointments, order prescription refills and send messages to care
p roviders.
4) Applications and tools for patient registration, appointment scheduling, and billing.
5) Applications and tools that allow effective care t ransition and continuation across all
a reas such as in clinics, the emergency department, and on inpatient units.
6) Computerized Physician Order Ent ry (CPOE) which allows physicians to manage
test results and effectively communicate findings to patients.
7) C linical documentation tools and "smart sets" that enhance workflow and make
i nformation accessible to those who need i t.
8) Electronic medication administration record (eMAR) that ensure patient safety and
reduces error.
9) Pre go-live workflow analysis and data gathering.
Assist with orienting new staff to department workflow and use of Epic EMR.
I nst ructed staff on how to w rite progress note using smartTools, smartText and
SmartPhrases.
Assisted staff with follow-up actions such as ordering labs, medications,
r adiology test/scans.
Collaborate with I T and project team to resolve and escalate issues to promote
i mprovement of system use and maintenance.
Resolved system issues by effectively collaborating with project and team leads,
command center and support staff.
Experience/knowledge of ICD 10.
Other departments worked at Kaiser Permanente: I nternal Medicine,
E ndocrinology, Gastroenterology/Endoscopy, Podiat ry/Orthopedics and
E ndocrinology.
C linical Staff Nurse A ugust 06 - November 08
P rovidence Hospital Washington, DC
Agency Nurse September 07 - February 08
Comprehensive Nursing Services
Agency Nurse October 06 - June 08
M et rpolitan Home care Alexandria
E D UCAT IO N
T rini ty Washington university Washington, dc
Bachelors of Nursing (Honors) 2013
Dean’s List
PG community College Upper Marlboro, MD
Associate Degree 2009.
Dean’s List
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