Customer Service Manager

Editcia L. Aguilera

**** ******* ***.#12-310-***-****

Los Angeles C.A 90034 ************@*******.***

( ( (

Solution-oriented Administrative Assistant with experience in government

contracts and a broad variety of administrative and clerical skills. Strong

organizational, communication and public relation skills. Works well as a

team member with a wide range of individuals. Ability to work unsupervised

and learns new skills rapidly. Ability to communicate with people from

diverse professional, ethnic, and socio-economic backgrounds. Bilingual in

English and Spanish.

PROFESSIONAL EXPERIENCE

BUSSINESS THRU GOVERNMENT

jan 2013-prese

CONTRACT SPECIALIST- van nuys california

Prepared a variety of projects for all different types of

government contractors. looked for government jobs and

research government emails from day to day bases. talked

personally with the contractors and handle all phone

communications. handled paperwork and represented each

individual and there upcoming projects. follow up on a day to

day bases with all the information needed for the final

projects to take place and close.

aug 2009 - oct

2011

ADMIN SERVICE COORDINATOR

adt Security Services, Inc. - Alexandria, VA

Prepared survey and installation packages for government contract with the

US Marshal Service and the US Attorney's Office.

. Received task orders from government and prepared documents for new

security installations.

. Received "Request for Estimate" documents from USMS/USAO. Prepared and

submitted survey paperwork to local SSO ADT offices.

. Inventory control for multiple federal facilities ensuring accuracy

and necessary documents in accordance with government contract,

maintaining confidentiality while handling office documents and faxes.

. Advanced Oracle, Citrix, Mastermind and ADMIN/Carms skills used daily.

admin audit Coordinator

adt Security Services, Inc. - Alexandria, VA feb 2009 - aug

2009

Government contract auditing of USMS and USAO projects on final invoices

submitted for the installation of security applications in federal

facilities.

. Reconciled invoices for prior 5 years ( 2003 -2008) for accuracy of

billed material, subcontractors and travel expenses. Handle computer

generated reports. Receive phone calls, take appointments, arrange

conference.

. Ensured government wages were paid in accordance with the Davis Bacon

Act.

. Created spreadsheets to keep track of invoices that were over billed

and under charged in compliance with government contracts.

. Advanced MS Excel formulas and accounting skills used daily to comply

with DCAA regulations of audit.

Receptionist/Front Desk Manager

Sport and Health Club, Inc. - Woodbridge, va nov 2007 - sep

2009

Customer Service Relations.

. Client memberships to include processing dues and payments.

. Oversees daily use of all equipment in facility.

. Training new front desk staff and acting as evening shift manager.

. Handled all inquiries, concerns and complaints via phone or face to

face contact.

Minnie land Private Day School

Site Director - july 2006- jan

2009

Site Director for child day care facility (occupancy 30+)

. Payroll and scheduling of employees.

. Ensuring safety certifications were kept up to date.

. Oversee dietary food distribution in accordance with state law.

. Coordinate with Social Services for child care voucher programs.

. Daily communication with parents, employees and corporate offices.

Loan Officer

Fort Belvoir Federal Credit Union - Fort Belvoir, VA Feb 2004 - july

2006

Responsible for daily financial needs of credit union members.

. Processed loans for members.

. Ensured member's personal information was secure and accurate.

. Coordinate daily monetary pick ups from ATM machines at local

branches.

. Managed branch safety deposit boxes to include new member set up.

Receptionist

Fort Belvoir Lodging - Fort Belvoir, VA mar 2004-june

2005

Responsible for front desk administration duties.

. Handled all reservations and inquiries via phone and internet.

. Managed front desk check in/check out and all guest requests.

. Coordinated with Military Services to assist with active duty travel

needs.

EDUCATION

Justice Administration (concentration in Corrections) ~

DeVry University 2013-2016

Undergraduate Business & Management

~ UCLA 1999-2001

Early Childhood Education ~ UCLA 1998-2000

SOFTWARE SKILLS

. Excel/MS Office/Word ( Citrix ( Oracle ( Email/Internet ( ADMIN/Carms

( Mastermind

LANGUAGE SKILLS

Fluent in English and Spanish (

Advanced Reading and Writing Skills in English and Spanish (

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