Kevin B. Gardner

**** ********* **. ***. **, East Lansing, MI 48823

517-***-****

abv5w6@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Train and support 20-20 Technologies Software. To include CAP and Giza

Profile •

Designer, Worksheet, Visual Impression, Office Sales and Catalog Express.

Possess solid computer skills.

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Excellent working knowledge of Windows based systems. Microsoft Office

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applications, Autodesk AutoCAD R14 – 2013. Working knowledge of Hedberg

and TeamDesign order entry software.

Create documentation for new or updated applications and maintain

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documentation for existing software.

Create criteria based on a customer’s needs.

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Work with the customer support team in handling unique or creative issues.

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Created the criteria and documentation for the Catalog Express application

Synopsis of Achievements •

Was involved in the testing of the Visual Impression rendering application.

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Migrated a large customer base from Design Express software over to Cap

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Designer Software.

On location training in United States, Canada and Mexico.

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2 0-20 Technologies, G rand Rapids, MI

Employment 2007 - 2012

Trainer/Consultant

• Train office furniture design professionals in the implementation

and use of 20-20 Technologies design and specification software.

• Maintain, update and create training documentation for onsite, in-

house and online classes.

• Coordinate best benefiting methods of training with your clients.

• Create and record courses for self paced training online.

M cGraw-Hill Companies/20-20 Technologies, 1999 - 2007

G rand Rapids, MI

Customer Support Specialist

• Supported worldwide client base by troubleshooting computer

and software issues and implementing a solution.

• Update and maintain computers and software used by the

support and training teams.

• Provide second level support, assisting with the most complex

issues, both software and client related.

• Provide support and assistance to trainers and sales personnel

when they traveled.

M uskegon Community College, M uskegon, MI

Education 2 Years

Plan to return to school to earn a Bachelors Degree in the fall of

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2013

U nited States Marine Corps.

Military 1989-1995

Aviation Electrician-Crew Supervisor

• Troubleshooting and solving electrical and avionics issues on the

F/A-18 aircraft.

• Cross train with other departments to provided needed support.

Recording aircraft solutions and maintaining aircraft maintenance

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logs for detailed history.

Deployment into the Southeast Asia Theater for Operation

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Desert Shield and Desert Storm and two deployments to the

West Pacific (WESPAC).

Crew Supervisor in charge of Maintenance Phase Department.

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Training in ship board firefighting, corrosion control, emergency

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response and work center supervisor.

References Furnished Upon Request

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