Customer Service Software
Resume:
Kevin B. Gardner
**** ********* **. ***. **, East Lansing, MI 48823
***********@*******.***
CUSTOMER SERVICE PROFESSIONAL
Train and support 20-20 Technologies Software. To include CAP and Giza
Profile •
Designer, Worksheet, Visual Impression, Office Sales and Catalog Express.
Possess solid computer skills.
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Excellent working knowledge of Windows based systems. Microsoft Office
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applications, Autodesk AutoCAD R14 – 2013. Working knowledge of Hedberg
and TeamDesign order entry software.
Create documentation for new or updated applications and maintain
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documentation for existing software.
Create criteria based on a customer’s needs.
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Work with the customer support team in handling unique or creative issues.
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Created the criteria and documentation for the Catalog Express application
Synopsis of Achievements •
Was involved in the testing of the Visual Impression rendering application.
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Migrated a large customer base from Design Express software over to Cap
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Designer Software.
On location training in United States, Canada and Mexico.
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2 0-20 Technologies, G rand Rapids, MI
Employment 2007 - 2012
Trainer/Consultant
• Train office furniture design professionals in the implementation
and use of 20-20 Technologies design and specification software.
• Maintain, update and create training documentation for onsite, in-
house and online classes.
• Coordinate best benefiting methods of training with your clients.
• Create and record courses for self paced training online.
M cGraw-Hill Companies/20-20 Technologies, 1999 - 2007
G rand Rapids, MI
Customer Support Specialist
• Supported worldwide client base by troubleshooting computer
and software issues and implementing a solution.
• Update and maintain computers and software used by the
support and training teams.
• Provide second level support, assisting with the most complex
issues, both software and client related.
• Provide support and assistance to trainers and sales personnel
when they traveled.
M uskegon Community College, M uskegon, MI
Education 2 Years
Plan to return to school to earn a Bachelors Degree in the fall of
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2013
U nited States Marine Corps.
Military 1989-1995
Aviation Electrician-Crew Supervisor
• Troubleshooting and solving electrical and avionics issues on the
F/A-18 aircraft.
• Cross train with other departments to provided needed support.
Recording aircraft solutions and maintaining aircraft maintenance
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logs for detailed history.
Deployment into the Southeast Asia Theater for Operation
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Desert Shield and Desert Storm and two deployments to the
West Pacific (WESPAC).
Crew Supervisor in charge of Maintenance Phase Department.
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Training in ship board firefighting, corrosion control, emergency
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response and work center supervisor.
References Furnished Upon Request
Contact this candidate