Customer Service Representative

CHRISTINE SCHARFELD

**** ******** ****, ***. ****

Mayfield Heights, OH 44124

216-***-**** (cell)

**************@*****.***

CAREER SUMMARY

Productive and Organized Administrative Support Professional with over 10 years of experience

providing a high level of customer service and administrative support services. Specialize in delivering

timely and efficient services at a fast-pace. Possess exceptional verbal, written, and listening skills and an

innate ability to establish and maintain a positive rapport with customers and colleagues.

KEY STRENGTHS AND ACCOMPLISHMENTS

Excellent interpersonal skills, office and telephone etiquette

Ability to handle heavy telephone volume

Well versed in medical terminology and medical billing tasks

Strong multi-tasking capabilities

Energetic, self-starter, works well independently or as part of a team

Consistently reduced self-pay accounts each month by 10-15%

Reduced commercial accounts each month by 50-60%

PROFESSIONAL EXPERIENCE

Drs. Hill & Thomas Company, Warrensville Heights, OH 1992 – 2013

Customer Service Representative / Pre-Collector

Perform patient pre-collection and collection tracking

Develop and manage payment strategy development

Investigate and determine resolutions to problems

File claims to insurance companies and perform regular claim follow-up

Contact hospitals, referring physicians, and insurance companies to help resolve patient problems

and to make inquiries

Use the Bureau of Workers Compensation website to access and review claim and injury

information

Facilitate collection of accounts through verbal and written communication with patients and

insurance companies

Maintain and update patient accounts for correct information regarding services, demographics,

insurance, date of services, and charges

EDUCATION

Cuyahoga Community College, Cleveland, OH

Medical Terminology certificate

Charles F. Brush High School, Lyndhurst, OH

Diploma

Office Management Co-op

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