Manager Customer Service
Resume:
DEBORAH A. CONRADY
st
*** *. * ****** ********, KS 67135 316-***-**** *********@*****.***
Objective: MEDICAL BILLING AND CODING SPECIALIST
Billing/Invoicing Accounts Management Client Services
Will pursue credentials from American Academy of Professional Coders (CPC-A) Scheduled: June 8, 2013
More than 15 years of experience in managing a large corporations invoicing and monthly cost inventories
5+ years in medical industry in personal and home caregiver activities; trusted payee and financial manager
Hardworking and committed professional with an extremely friendly demeanor
Self-starter who easily masters new challenges and apply new skills with minimum instruction
Keen sense of urgency with a flawless attention to detail and performance, getting a task done in record time
Long-term career in the retail industry has perfected talents in accounts management and client services
PROFESSIONAL AFFILIATIONS: Medical Association of Billers, AMT Membership
ACADEMIC AWARDS: Multiple recipient of the Perfect Attendance, Honor Roll and Letter of Excellence awards
Core Competencies:
Excellent 10-key ICD-9, CPT-10, HCPCS
Coding & Reconciliation Abstracting/Front Office
HIPPA Compliance Med soft/Patient Confidentiality
Online Claim Submissions EHR/EMR, MEDICIN
EDUCATION & PROFESSIONAL TRAINING
WICHITA TECHNICAL INSTITUTE 2013
Certified Medical Billing Specialist
Highlights of Professional Training
Talented at evaluation/management codes/CPT modifiers, and CPT/ICD-9 CM Coding
Technically skilled with CMS Form 1500 for manually billing medical procedures and their cost
Proven hands-on experience with front office procedures to include third party pay, phone triage/data entry
Skilled in office management, with flawless recall of medical terminology of root words, and codes
Experienced in obtaining patient information and accurately documenting required paperwork in system
Understands why the coding languages uses numerical characters to identify/translate, and communicate the
reason of the patients visits and what insurance will cover
Billing and Coding Externships: Insurance Reimbursement Specialists, Wichita, KS, 2013
Identified as “one of the best interns” by Supervisor at externship site with the following remarks quoted!
Debbie was with us for three weeks…she accomplished many, many tasks and cleared up at least two months of pending
items. She is accurate and efficient, and learns very fast…. Debbie is upbeat, friendly and fun. She was always in the office
before our 8:00 starting time and ready to start working on any project I had for her. I would hire her immediately if we
had an opening ~ Sandra Smith, Insurance Reimbursement Specialists, Manager Accounting Services
Only extern allowed to enter data into system on patients accounts as a result of her demonstrated accuracy
Followed up on denied claims via phone and automation, entered data into system to generate rebilling
Research and identified coded for specific codes for services rendered for accurate billing
Generated collection letters and mailed them to perspective recipients for payment collection
WICHITA STATE UNIVERSITY 2000
BS General Studies (Minor-Sociology)
DEBORAH A. CONRADY
Page 2 316-***-**** *********@*****.***
RELEVANT EXPERIENCE
Wal Mart Corporation 2428 11/1995 – 3/2012
Invoicing/UPC Associate ● Accounts Payable Manager ● Cashier ● Customer Service
ACCOUNTS/INVOICING MANAGEMENT
Matched invoice statements with print-outs of incoming products item numbers and quantity
Indentified inventory discrepancies and filed mandated claims for shortages and overages of stock
Prepared annual inventory audit by keying in the monthly cost department inventories vs. store level
Reviewed and compiled data on the receiving inventories; resolved all inconsistencies in the inventory
Audited and balanced the monthly journal and quickly transferred misplaced cash into the correct accounts
Generated, documented, and submitted store checks payable to vendors for overages in stock to the home office
DAILY OPERATIONS MANAGEMENT
Managed the daily operation of the inner office to ensure continued operations of tasks
Managed a team of 6, rotated and scheduled shifts within the claims and receiving departments
Established and implemented departmental policies, and procedures, maintaining Wal-Mart’s standards
Maintained and printed daily reports for management and key Executives to make department decisions
Located, selected, and procured merchandise and supplies for the department as needed to carry out duties
CUSTOMER RELATIONS
Served in the capacity of Employee Relations; maintained current training in local district for all employees
Excellent phone triage skills; responded to all vendor inquiries and related questions to merchandise/stock
Worked in cooperation with vendors to obtain a variety of store items at the highest quality and lowest cost
Key player in the smooth operations of receiving merchandise; built rapport with the backroom associates
High profile leadership abilities enabled uninterrupted quality services; delivered tactful problem resolutions
and resourceful guidance to employees and the large population of Wal-Mart’ customer base
DEBORAH A. CONRADY
st
101 W. 1 Street Sedgwick, KS 67135 316-***-**** *********@*****.***
References
Sandra Smith
Manager Accounting Services
Insurance Reimbursement Specialist
2021 N. Amidon Ste 13, Wichita, KS 67203
*********@*****.***
Cathy Davis
Billing Instructor
Wichita Technical Institute
2051 S. Meridian, Wichita, KS 67213
******@***.***
Richard Martinez
Billing Instructor
Wichita Technical Institute
2051 S. Meridian, Wichita, KS 67213
*********@***.***
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