Mid-Level Manager, Investigator and Employment Relations Manager
Resume:
WAYNE L. JACKSON
**** **** ******* *****, ***. **44
Glendale, AZ 85308
*******@*****.***
MANAGEMENT EXPERT WITH EXPERIENCE IN INVESTIGATION & HR
Possess a wide range of knowledge, understanding and expertise as an investigator, employee relations and human resources manager. An effective and successful leader and senior manager in the military with a successful transition to the corporate level manager. Skilled in working well and effectively within high pressure situations,conflict resolution and problem solving skills. Excellent verbal and written communication skills.
CORE QUALIFICATIONS
• Highly regarded in leadership and management positions in the military, successfully transitioned to management positions into federal, state government employment and corporate management positions.
• Experienced and highly organized and detail oriented investigator in: federal and state Civil Rights Laws(Title VI & VII), Employment Rights, Sexual Harassment, EEO, Age, ADA and Arizona with Disabilities Act, Adult and Children Abuse (physical abuse and neglect) Fraud and financial exploitation investigations.
• Acquired professional experience across all HR disciplines, including employment, compensation,
employment relations, training and development, workers compensation and conflict resolution.
PROFESSIONAL EXPERIENCE
DYNCORP INTERNATIONAL, LZ-LLC Employee Relations Manager - Afghanistan 2011 – 2012
Provided expertise in leadership and oversight while conducting various employee related investigations,compliance including issues related to sexual harassment, employee violations, wrongful terminations and EEO issues ensuring compliance with company regulations and policies. Developed excellent interpersonal skills which facilitated interaction with employees from international countries. Accomplishments: Extensive Travel to FOB’s (Forward Operating Bases) in Southern Afghanistan conducting inquiries, advising Site Managers, HR Managers and Supervisors on HR issues and successfully conducting investigations while
in combat zones. Successfully worked with military and other agencies in Afghanistan; conducting internal inquiries and investigations in compliance with DynCorp’s and North Atlantic Treaty Organization (NATO) rules and regulations in Afghanistan.
DEPARTMENT OF ECONOMIC SECURITY Quality Assurance Investigator - Phoenix, AZ 2007 – 2011
Performed Fact Findings and in-depth, investigation reports on allegations related to physical abuse, neglect, financial exploitation, fraud and state compliance of vulnerable adults in Maricopa County. Conducted interviews and gathered relevant information from victims, witnesses and alleged perpetrators. Researched, analyzed and compiled data and investigation reports toward successful cause findings. Provided professional testimony in court, state and licensed hearings based on investigative research and successful cause findings.
Accomplishments: Successfully and effectively managed an investigative case workload of up to 85 concurrently and on a rotational basis ensuring quality and timeliness in closing investigative reports and inquires. Successfully worked and substantiated cases over the past five years of physical abuse and neglect. Conducted health and safety inspections in group homes and adult assisted homes; worked with agencies, wrote Corrective Action reports to resolve violations in compliance to Division regulations and procedures. Provided superior customer service in handling the Division’s 1-800 Hotline.
AZ ATTORNEY GENERAL, CIVIL RIGHTS DIV. Compliance Officer /Investigator – Phoenix, AZ 2004 - 2007
Conducted numerous detailed and complex investigations with accuracy and confidentiality to allegations of discrimination in employment, disability, sexual harassment, age in Maricopa County. Enforced state and federal compliance regulations and conducted EEO inquires and investigations. All reports complied with Federal(EEOC) and civil rights laws for the State of Arizona. Ability to independently manage multiple investigations,case loads and deadlines simultaneously. Accomplishments: Drafted complaints, conducted research and authored detailed, complex and accurate investigations which consistently led to successful cause findings, negotiations, mediations or arbitrations. Conducted complex investigations and inquires in accordance with federal and state civil rights laws(Discrimination), labor laws, Family and Medical Leave Act (FMLA), Workman’s Compensations, EEO and EEOC, American with Disabilities Act (ADA) and Arizona with Disabilities.
Saved the state thousands of dollars in taxpayer money by successfully convincing both Parties to use the mediation processes by saving time and money bypassing further litigation between both Parties.
DEPARTMENT OF HEALTH & SOCIAL SERVICES State Investigator - Wilmington, DE 2001 - 2004 Completed
a wide range of detailed, complicated state investigations ranging from abuse, neglect, fraud and financial exploitation of elderly adults in the state of Delaware. Collaborated with law enforcement agencies and Attorney General’s office to complete and finalize substantiated investigations for prosecution. Performed health and safety assessments of nursing homes, assisted living homes, private certified homes and state institutions throughout the state ensuring regulatory federal and state compliance. Accurately conducted background investigations and checks on state employees. Provided expert testimony in Hearings and Court proceedings. Ability to identify research and interpret data and resolve complex exceptions with the federal and state regulations.
Human Resources Management Seven (7) Years’ Experience
Worked effectively as an Administrative Chief (Human Resources Manager) in a military command staff position that organized and worked independently on multiple assigned task/projects and completed assignments before or within specified deadlines. Using effective leadership, communicated effectively, verbally and in writing to all levels of management and staff, outside officials and agencies. Using experience across all HR disciplines,including employment, compensation, employment relations, training and development, workers compensation and conflict resolution. Demonstrated skills critical for managerial success including leadership, decisiveness,flexibility, sound business judgment, counseling subordinates, conducting evaluations, staff training, problem-
solving and consensus-building. Worked as a Loss Prevention Manager/HR Manager for JC Penney Company
from 1995 to 2001.
Personnel Recruiting Manager Six (6) Years’ Experience
Successfully managed fourteen (14) Military Recruiters, and managed four (4) recruiting offices. Provided leadership, direction, organizational development and training of military recruiting functions. Excellent time-management, problem-prevention and problem-solving skills. Acquired skills in consensus-building with the recruiting team, management, school officials and college officials. Developed, implemented and managed a centralized recruiting process, sales management and sales training. Using effective leadership the Recruiting Sub-station was a consistent success and was awarded one of the top ten Recruiting Sub-Stations on the East coast.
EDUCATION
WILMINGTON UNIVERSITY, Bachelors of Science: Criminal Justice May 2003
Phoenix College, Certificate of Completion: Human Resources Management December 2013
Senior Non-Commissioned Officer, United States Marine Corps
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