Project Manager Sales
Resume:
IAN E. HICKSON
Toronto, Ontario M5N 1G7
********@*********.**
SUMMARY
Proven organizational skills and time management expertise with ability to
adapt quickly to guests needs and manage simultaneous projects. Able to
lead and stimulate team personnel to high performance standards and
excellence and exceed guests expectations. Proven ability to quickly
analyze business drivers and develop strategies to grow bottom line
performance.
Adaptable, versatile and resourceful and committed to achieving the highest
level of quality standards and consistency.
CORE COMPETENCIES
. Multi - unit operations leadership - full service and quick
service
. Food, beverage, labour and operational cost containment
. Sales, merchandising and product generation
. Project planning and development
. Revenue growth
. Health and Safety and Regulatory compliance
. Client management and guest relations
. Team leadership
. Budgeting, forecasting and P&L acumen
. Computer literate
EDUCATIONAL QUALIFICATION
Bachelor of Arts, Economics, University of Toronto
CERTIFICATES/CREDENTIALS
ADVANCED FST Management - Level food safety training, St. John Ambulance,
Smart Serve, Fire Training and Health, Safety &The Law, WSIB and WHMIS
EXPERIENCE
COSTCO WHOLESALE NORTH YORK, ONTARIO Nov - Dec 2012
Membership and Marketing Associate (Seasonal Contract)
. Processed new membership and membership maintenance according to
department procedure.
. Accumulated mailing list data for marketing purposes.
SSP CANADA FOOD SERVICES, TORONTO. ONTARIO 2007 - 2012
Senior Food Services Manager Multi-Units
Managed franchised and Company owned venues.
. Directed a staff of thirty five (35) associates responsible for food
preparation and service delivery, assessed performance and provided
ongoing direction, mentoring and support. Combined annual sales of
$3.9M
. Ensured the integrity of restaurant operations though excellence in
customer relations
. Effectively led and motivated associates through implementation of in
house training upselling plans resulting in increased productivity
levels of 15%.
Selected Accomplishments
. Constructed idea that lead to increase in sales of $5K per week
. Developed cost effective solutions for a 3% reduction of operating
expenses.
. Controlled economic aspects of business operations and consistently
exceeded financial goals by 10%.
MAGNA INTERNATIONAL AURORA, ONTARIO 2006 -
2007
Operations Manager (Contract) Food and Beverage
. Presented standardized cost containment action plan.
. Enhanced cost efficiency of diversified F&B operations through
developing and successfully implementing profitable guidelines.
. Documented training outline for managing restaurant/concession
operations.
. Performed and documented menu engineering analysis to determine profit
contribution of saleable items.
Selected Accomplishments
. Successfully marketed the initial introduction of Frank's Energy
beverage to the Ontario marketplace.
. Initiated systems and procedures to accurately record capital
equipment identification.
THE SUITES AT ONE KING WEST TORONTO, ONTARIO 2004 -2006
Project Manager (Contract)
. Managed and directed all pre-opening F&B activities for a newly
developed hotel/condominium venture, including, but not limited to,
design and construction, vendor selection and relations, kitchen
equipment selection and placement, POS hardware and software
selection, menu development and profitable costing.
. Directed the recruitment, interviewing, hiring, training, motivation
and evaluation of employees.
. Managed the overall performance of the food service facilities and
kitchen operations.
Selected Accomplishment
. Authored and implemented human resources, policies and procedures
manual encompassing all F&B standards and best practices.
RHODES RESTAURANT TORONTO, ONTARIO 1996-
2004
General Manager
. Managed daily operations of a full table service restaurant and
lounge. Increased sales by $300K through hands on focus.
. Provided strategic direction of operational plans, maintained direct
oversight of marketing, menu development and costing, scheduling and
payroll, monthly inventories and revenue forecasting.
. Attracted, retained and promoted new business through proactive
community service efforts resulting in 20% increase in cover counts.
CHRYSALIS RESTAURANT ENTERPRISES INC TORONTO, ONT 1985-1996
Project Manager, General Manager and District Manager. Vice-President
Operations
. Accountable for the optimum performance of casual dining restaurants
(Italian, French, Continental, Fresh Fish) and catering operations
with combined sales of $75M.
. Drove improvements in productivity, processes, customer service and
profitability.
. Successfully lead diverse, cross functional teams in the fulfillment
of corporate productivity, quality and bottom-line objectives.
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