Customer Service Sales

Kristina M. Godfrey

***** ******** ****** ***** ****** Rock, Ar. 72212 Phone: 501-***-****

*************@*****.***

Education

UNIVERSITY OF ARKANSAS LITTLE ROCK – Little Rock, AR

Candidate for Bachelor of Arts, 5/2013

Major: Speech Communication

Minor: Marketing

GPA: 3.5, Deans List

Relevant Coursework

SPCH 1300 Speech Communication

Throughout this course, I learned how to give public presentations persuasively, informatively, and

listen effectively.

SPCH 2323 Interpersonal Communication

In this course I was able to study the concepts and ideas behind communication with others.

SPCH 3340 Communication Ethics

This course allowed me to deeply understand and put into practice how the responsibility of ethics

plays an important role in communication, as well as, an organization.

MKTG 3300 Business Professionalism

Business Professionalism taught me the fundamentals of succeeding in a career in a professional

manor.

MKTG 3353 Professional Selling

This course gave me the information needed in order to communicate and adapt effectively to

customers in a selling environment.

SPCH 4312 Intercultural Communication

I was able to research and apply the role communication plays throughout different cultures.

SPCH 3320 Advanced Public Speaking

This course enabled me to apply my communication theory knowledge by enhancing my public

presentation skills.

Professional Experience

UNIVERSITY OF ARKANSAS – Little Rock, AR

Communication Skill Center Intern, 8/2012 to 5/2013

Responsibilities:

Executed communication workshops.

Assisted and guided students with school responsibilities.

Taught and presented for classes throughout the Speech Communication Dept.

Planned and completed campus educational events.

Actively participated in freshman recruitment.

HALLMARK INC. – Little Rock, AR

Lead Brand Rep, 5/2011 to 8/2013

Responsibilities:

Planned and executed holiday events and promotions.

Aided in customer service.

Accomplished all register duties assigned.

TWEEN BRANDS – Little Rock, AR

Lead Brand Rep, 5/2009 to 5/2011

Responsibilities:

Aided in hiring a sales team to occupy a new store launch.

Actively trained incoming sales associates in retail sales and customer service.

Succeeded in meeting location’s sales goals.

Created a customer friendly environment.

Led and motivated my sales team to produce effective sales results.

Recruited and interviewed potential employees.

JUSTICE – Little Rock, AR

Sales Associate, 7/2005 to 5/2009

Responsible for customer service, selling of merchandise, and register duties.

ARKANSAS SPORTS PERFORMANCE CENTER – Little Rock, AR

Receptionist, 5/2008 to 8/2008

Responsibilities:

Completed payroll for the entire staff each pay period.

Handled all scheduling needs for athletes.

Processed any incoming and outgoing calls.

Verified insurance information.

Organizations and Other Activities

UNIVERSITY OF ARKANSAS LITTLE ROCK – Little Rock, AR

Lambda Pi Eta

Speech Communication Honor Society

UNIVERSITY OF ARKANSAS Fayetteville, AR

Kappa Kappa Gamma

• Active participant in freshman recruitment.

• Highly involved in philanthropy events and fundraising.

ALZEIMERS ARKANSAS Little Rock, AR

Volunteer

• Created informational pamphlets for the community.

• Participated in fundraising events.

References provided on request.

Contact this candidate