Sales Customer Service

John A. DePalma

**** ********* *****, ********, ** 34233

941-***-**** Cell

Email: *********@*******.***

May 24, 2013

Dear Hiring Manager:

I have attached my resume in consideration for the Retail Sales Merchandiser (Sarasota) position

with your company.

Currently, I am employed part time in an inside/outside sales position with The Stadium Gallery

and work mostly at night.

My experience with AT & T Advertising & Publishing, Yellowpages.com and Yellowbook USA

has afforded me the opportunity to be an effective Account Executive in Business to Business sales

having a total of over twenty years of outside/inside sales, marketing and customer service

experience.

I believe I have the qualifications in customer service that you are looking for in an employee. I am

a dedicated and reliable individual who gives 110% plus.

I would appreciate an interview with you to discuss this position. Thank you for your time and

consideration.

Sincerely,

John A. DePalma

John A. DePalma

4510 Whirlaway Drive, Sarasota, FL 34233

941-***-**** Cell

Email: *********@*******.***

Highlights

Over twenty five years diversified administrative, customer service, inside and outside sales

experience in areas of the corporate marketplace; proven ability to work effectively with all levels

of management. Highly organized, detail oriented, creative problem solver motivated by

challenge.

Systems Knowledge Training

Windows XP / Vista Leadership Mgmt.

Word, Excel, PowerPoint Sales

Internet

Work History

Lakehouse West Sarasota, FL

Transportation Coordinator May, 2011 – Present

• Coordinated appointments and shopping

For both Independent and Assisted Living

• Assisted Social Director with various functions

AP/AR Bookkeeping Dec., 2011 – May, 2012

• Process all AP vouches to vendors

• Billing to residents and all A/R

• Assist Director with General Ledger and

State Audits

The Stadium Gallery Sarasota, FL

Sales Consultant/Outside/Inside Sales January, 2011 Present

• Retail sales in Gallery of sports photography

• Wholesale nationwide inside sales of sports photography

• Outside sales to restaurants and corporations

Aaron Swift, Inc. Venice, FL

Marketing/Sales/Office Manager September, 2009 – January, 2011

• Responsible for inventory ordering and control

• Oversee administrative office employees

• Marketing and sales – Create brochures, meetings with HOA communities and Chamber of

Commerce meetings to boost sales in re piping and backflow service in addition to selling

all of Swift’s services

• Customer Service – calls to customer to ensure satisfaction with service

AT&T Sarasota and Maitland, FL

August, 2008 –August, 2009

Directory Advertising Sales Rep / Internet Sales Sarasota, FL

• Contact businesses for Yellowpages/ Internet advertising by cold calling or by telephone

• Responsible for meeting aggressive sales quotas and objectives

• Responsible for acquiring new customers and retaining existing clientele

• Prepare sample layouts to recommend the proper advertising specific to each business

• Prepare all necessary paperwork to secure the advertisement.

Collections Maitland, FL

• Responsible for calling 75 delinquent customers a day with follow up customer visits

• Responsible for collection reports as well as maintaining monthly quota, which I have met

consistently

Copy Concepts Sarasota, FL

Area Sales Representative January, 2007 – August, 2008

• Business to business sales for Toshiba digital business technology for Sarasota county

• Cold calls and telephone calls to generate leads and sales

• Demo latest technology to new and existing customers

Yellowbook Yellow Pages Sarasota, FL

Sales Executive May 2002 – December 2006

• Business to business outside sales of advertising. Proven ability to maintain revenue

accounts and generate new sales. Exceeded over 100% in the Sarasota Market for 2004

through 2006.

Voted the “Most Valuable Player” for 2006.

Norco, Inc. Ridgefield, CT

Inside Sales Manager July 1999 – May 2002

• Responsible for reviewing all files with regard to struts and other parts for the airlines.

Interface with our German company for sales of timing belts.

• Strut sales to all major airlines.

IKON, Inc. Glastonbury, CT

Leasing Mgr. / Regional Admin. Mgr. July 1993 – July 1999

• Approved and declined all equipment leasing for our customers. Trained and assisted our

sales executives on sales calls.

• Exceeding sales goals over 100% in 1996 and 1997.

• President Club Award Winner 1996,1997

• As a Regional Administrative Manager, I supervised a staff of ten in our Customer Support

Center for Leasing, Billing and Accounts Receivable.

IBM Corporation (various positions and locations) White Plains, NY / Connecticut

1981 – 1993

Education

Somers High School Somers, NYYork College Radio TV /

Communications York, PA

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