Customer Service Quality Control

*** **** ***** ****** ********** ohio *****

PHONE 216-***-**** . E-MAIL **********@*****.***

CHRIS BURTON

OBJECTIVE: Seeking a position as a Manufacturing Professional, while

serving as a vital team's member in an environment

for further professional development

PERSONAL SKILLS:

Powder Coatings Professional with eight years of quality control

experience, two years production experience, one year formulation

experience. Oral and Written Communication, Input and Retrieve Compiled

Data, Detail Oriented, Organized, Customer Service Proficiency, Internal

Audit Management Team, Sigma Six Project Team, Internet, Microsoft Office,

Multi-line Phone. Insure that products produced meet or exceed internal and

external customer's quality standards. Responsible for the quality

inspection and testing of all products produced at this site. Quality

testing of in process batches and finished products against established

specifications. Entering test results into Excel based EBR. Placing non-

conforming material on hold as needed. Conduct audits on finished goods in

the warehouse as needed. Assist production with required product

specifications. Oversee rework initiatives. Adjust nonconforming batches

into specification. Testing and data to determine specification center,

range, etc. Make lab scale batches for various problem solving.

Investigation and resolution of customer complaints. Conduct production

studies to determine appropriate specification.

WORK EXPERIENCE

05/2012-present Sherwin Williams (Global Supply

Chain) Jeffersonville, Ind.

QUALITY CONTROL SUPERVISOR

Evaluates batches for conformance to specifications

Adjusts properties of individual projects within

formulation guidelines

Performs testing related to product performance

Handled customer complaints

Handled additional tasks as needed by the lab, QC, and

production

High intensity decision making ability that focused on

customer needs and production ability (ability to make

product adjustments quickly and effectively)

Supervised 1 QC tech for whole plant

ISO rep for Jeffersonville Facility

10/2010- 05/2012 Sherwin-Williams (Chemical Coatings

/ GFG Grove City, OH

R&D TECHNICIAN III

Gathers raw materials, assembles projects, and shades

Evaluates batches for conformance to specifications

Adjusts properties of individual projects within

formulation guidelines

Performs testing related to product performance

Prepares customer samples and panels

May be required to perform all aspects of powder

projects, color matching, sheen, Maintains records of

processes and results

Documents and records all actions taken in preparation of

product

Records projects information in appropriate computer

programs

Maintains standards for housekeeping and safety

Willing to work various shifts as necessary

06/08 - 10/2010 Sherwin-Williams (Chemical Coatings /

GFG) Arlington, TX

POSITION: QC TECH III

Worked to improve QC techniques through the application

of operational wisdom to improve QC output

Helped IT team implement EBR system into powder division

Implemented a "Hang & Run" project that looked at prior

batch history to improve productions efficiency and

increased batch output by 25%

Performed Quality Control checks on powder samples as the

product was running in production

QAD system experience (data input and reference

capability)

High intensity decision making ability that focused on

customer needs and production ability (ability to make

product adjustments quickly and effectively)

Worked as a member of cross-functional process teams

Helped to improve interdepartmental communication with QC

and various departments in the plant

Worked as a lead in QC in the absence of a QC Mgr

Handled customer complaints

Reduced paper requirements per batch by working with QAD

Development staff to print hit sheets as needed

Worked with lab in Product Vision to notate adjustments

on batch sheet in order to more effectively communicate

product issues within a batch with production

Entered and tracked project and production information in

Access database

Initiated process improvement projects for QC (batch

panel retention for batch to batch consistency

improvement / In & Out rack for problem batches

(increasing lab response time and follow-up)

Participated on the safety committee

Handled additional tasks as needed by the lab, QC, and

production

Member of the Housekeeping committee

03/05 - 06/08 Contract Truck Driver Arlington, TX

POSITION: TRUCK DRIVER (CDL CLASS A)

Experienced in pulling multiple rig types (Flatbed, Car

Hauler, Dry Van, and Reefer)

Experienced in the safe loading and unloading of material

Proper record retention and documentation for all loads

to ensure that state and

federal transportation requirements were met and ensure

that the product got to the properly destination safely

Had to communicate with receipt point and delivery point

personnel along with dispatch employees

Worked hand in hand with customers on a daily basis to

ensure that the delivery was made to their specifications

(time, loading, unloading, etc)

Worked with the U.S. Department of Defense carrying

military loads while meeting federal guidelines and

regulations with security clearance (HazMat, Explosives,

etc)

Maintained a safe driving and material transfer record

throughout tenure as a truck driver

07/98 - 12/04 Sherwin Williams (IN & TX) Arlington,

TX

POSITION: QC COORDINATOR

Started with SW as a production operator in Fort Wayne,

IN

Experienced as a Team Lead

Worked as a QC Tech I checking powder samples as the

production line was running

Learned new challenging experiences and roles effectively

and efficiently progressing through various roles

Worked as a QC Tech II

Worked as a QC Coordinator supervising and directing the

activities in the QC Department in the absence of a QC

Mgr

QUALIFICATIONS

Proven ability to lead progress and change

Record of completing additional tasks and assignments

outside of assigned position

Willingness to learn and take on challenges

Demonstrated work ethic and desire to succeed

Leadership ability and the continually developing

communication skills to develop others

Detailed knowledge of plant operations and production

process

Strong understanding of powder coatings

Ability to work as a team member and a team leader

Systems knowledge of QAD and databases used at the

facility for data storage and tracking

Detail oriented and organized

Thorough knowledge of customer expectations along with

customer service proficiency

EDUCATION

1993 - 1995 Bowling Green State University Bowling

Green, OH

MAJOR: CRIMINAL JUSTICE / MINOR: ACCOUNTING

Football scholarship

Completed 32 hours

REFERENCES -

Andre Coulter- Quality Control Manager Arlington Plant Telephone-817-

640-0848 ext112

LaDawnya Turner- R&D Chemist Grove City Plant Telephone-614-

539-8456 ext138

Lisa Thomas-R&D Lab Manager Grove City Plant Telephone-614-

539-8456 ext114

Derrick Richmod- R&D Team Lead Grove City Plant Telephone-614-

539-8456 ext132

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