Service Supervisor

Nicola Swaby-Allen

**-**

***th Street, Queens, NY 11427

718-

***-**** (H) 718-***-**** (C)

e-

mail:***********@***.***

Professional Overview

Social Service Professional with over 20 years' experience actively working

with children and families. I have a strong commitment to serving the

needs of disadvantaged youths and adults, including homeless, emancipated

youths and special needs populations. I have extensive expertise

in program and organizational planning with documented successes;

overcoming challenges with limited resources and financial constraints. In

addition, I have a proven record of community building, client

relationships, key coalitions and strategic interagency partnerships.

Education

Mercy College 2003 - Master of Science (Organizational Leadership)

City College of the City University of New York 1990 - Bachelor of Arts

(Psychology)

Core Qualifications

Connections Trained; Leadership Trained; MAPP Trained; Extensive Courtroom

Experience, especially in the area of Testimony; Extensive interfacing and

coordinating with ACS; FTC Facilitator Trained.

Experience

Harlem Dowling West Side Center

Supervisor-Foster Care - October 2003 to April 2012($53,000.00)

. Supervised a team of five Case Planners and one Case Aide.

. Managed a caseload of 100 foster children and families.

. Oversaw the daily operation of the office.

. Organized and facilitated group conferences with biological and

adoptive families.

. Evaluated foster homes for yearly recertification.

. Completed adoptions subsidy applications

. Advocated on behalf of biological and foster families in Queen,

Bronx, Brooklyn and New York Family Courts.

. Managed crisis intervention situations with special emphasis on

child abuse, child safety and neglect.

. Apprised staff of rules, regulations, trends, community needs and

events that affected clients and service delivery.

. Reviewed and ensured that staff prepared progress notes and other

required documents accurately and timely.

. Conducted weekly supervision and staff development meetings.

. Filing, scanning, copying, operating the switch board and

completing weekly timesheets in ezLabor system.

Senior Case Worker-Foster Care - March 1996 to October 2003($41,000.00)

. Supervised Unit Staff during the long and short-term absence of

Administrative Supervisor.

. Trained new staff while handling a caseload of twenty-five foster

children.

. Developed treatment plans, collaborated with the legal staff in

the completion and finalization of adoptions, and prepared all required

documents, e.g. court reports and progress notes.

. Managed the Mentoring Program

Case Worker-Foster Care - August 1990 to March 1996($32,000.00)

. Provided overall Case Management/Case Planning for a full

caseload of 25 children.

. Managed and maintained case records in accordance with the New

York City and State rules and regulations.

. Provided referrals to birth parents to complete agency, ACS and

Family Court mandates and monitor their progress and completion of

services.

. Assisted in foster parent recruitment and developed strategies

for enhancing the Agency's visibility in the community.

. Planned, implemented and evaluated foster care and adoption

programs.

. Managed the Mentoring Program

Awards

Harlem Dowling West Side Center

. The President's Award for Excellence for 'exemplary work

performance' - December 2006

. Outstanding Service Award for 'commendable performance in

managing your unit with a team approach to achieve consistent successes on

weekly EQUIP audits during 2006' - December 2006

Contact this candidate