Project Manager Customer Service
Resume:
Upper Arlington, OH *****
***.*****@*******.***
BENJAMIN WHEAT
Objectiv To obtain a position with a dynamic organization at which I
e can utilize my proven abilities in recruiting leadership to
overcome new challenges.
Experien August 2005-Present Mission Essential
ce Personnel, LLC Columbus, OH
Recruiting Director (Columbus, OH)
January 2010-Present
Directed all recruiting activity related to Mission
Essential Personnel's multiple Language, Intelligence and
Technical Services contracts, including but limited to
INSCOM OEF-A & NLRA, CJ2X/ISS-A, Warfighter Focus, JIEDDO
COIC and DIA SIA II.
Oversaw a department of over 30 recruiters, team leads and
managers, maintaining accountability by closely monitoring
critical metrics such as fill rate, programmatic and
recruiter conversion ratios, pipeline attrition rates, etc.
Effectively managed a multi-million dollar budget and
ensured no cost overruns
Developed new strategies for penetrating low density labor
markets, including full scope polygraph exotic linguists,
geolocation analysts and knowledge management advisors.
Managed a number of third party staffing services and
vendors, monitoring their production, accepting
deliverables and arranging payment.
Attended to the professional development of the managers,
team leads and recruiters under my supervision, conducting
regular one-on-one assessments and career development
meetings. Proud to have had five of my subordinates
promoted to leadership positions within my department.
Recruiting Manager (Columbus, OH)
September 2007-January 2010
Oversaw the recruiting of linguists to fulfill US Army
contract requirements overseas in Iraq and various bases in
the Continental United States
Managed a team of no less than seven recruiters, conducting
training, mentoring and performance reviews
Developed marketing strategies and initiatives to fulfill
contract requirements.
Maintained and developed applicant tracking systems for
recruitment, processing and movement of candidates
Interfaced with government client and contracting teammates
to ensure information sharing, accountability and tracking
toward contract requirements
As department manager, held program record for highest
volume of deployments in a single month
Frequently executed multiple simultaneous assignments on
extremely short notice, often with as little as twenty-four
hours to fulfill requirements, never missing a single
deadline
Provided critical support to various new business
initiatives and proposals, including extensive proposal
writing and recruitment of key personnel.
Project Manager (Fairfax, VA)
August 2006-September 2007
Was the first to oversee the pre-deployment processing of
linguists in Fairfax, Virginia for US Army contract in
Iraq/Afghanistan; developed the pre-deployment program and
assisted in building the processes and infrastructure
currently in place with Mission Essential Personnel's
Pre-Deployment Processing Center in Baltimore, MD.
Conducted human resources briefings, during which
employment contracts, insurance benefits, corporate and tax
policies were thoroughly explained and applicants'
questions answered
Conducted security briefs during which requirements for
getting and maintaining a government-issued security
clearance were thoroughly explained
Interacted directly with an average of 25-30 linguists in
any given week, addressing a wide variety of issues to
ensure their deployment as efficiently as possible
Conducted weekly remote briefs for Recruiting, Operations
and Human Resources departments at home office in Columbus,
OH to ensure all departments were apprised of DC
operations.
Recruiting Coordinator (Columbus, OH)
August 2005-August 2006
Helped to build the scalable, reproducible recruiting
process currently in place at Mission Essential Personnel
Recruited Arabic and Pashto translators for US Army
contracts in Iraq/Afghanistan utilizing job postings,
resume databases, community outreach and development of
centers of influence, as well as cold-calling and targeted
advertising campaigns
Managed a team of three recruiters, ensuring that they
fulfilled their monthly and yearly mission in compliance
with the contract
Developed tracking systems and databases
November 2004-July2005 Safelite
Autoglass Dublin, OH
Claim Representative
Handled insurance claims from customers with damaged car
windows, ensuring that each one received prompt and
responsive service
Documented all pertinent details of insurance claim,
calculated customer's deductible responsibility and
scheduled repair service
Advised customers on benefits of repair versus replacement
of their autoglass, tailoring the solution to the
individual's particular vehicle and the extent of the
damage
July 1998-August 2002
Complete Petmart Dublin, OH
Senior Sales Representative
Responsible for supervision of a shift of 3-4 junior sales
representatives
Delivered responsive and informed customer service,
augmented by extensive knowledge of products and animal/pet
care
Responsible for cashier's duties
Responsible for drawer count after store closing, with
accountability for reconciliation of cash revenue with
computer figures and safe-keeping of that income
Educatio 2002-2005 The Ohio State
n University Columbus, OH
B.A., Security and Intelligence, Minor in Criminology
National Society of Collegiate Scholars
2001-2002 The American
University Washington, DC
Dean's Scholarship
Certific
ations& Current DoD TS/SCI, issued 2012
Training PMP Certified, August 2011
Versed with the Defense Security Service's Joint Personnel
Adjudication System (JPAS) as well as general Facility
Security operations
Proficient with Microsoft Office Suite, including Microsoft
Access
Familiar with resume databases such as CareerBuilder,
HotJobs, IntelligenceCareers, ClearanceJobs, etc
Familiar with the Deltek Vision database platform
Referenc Available upon request.
es
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