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Project Manager Customer Service

Location:
Upper Arlington, OH, 43221
Salary:
110,000
Posted:
May 23, 2013

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Resume:

**** ******* **

Upper Arlington, OH *****

614-***-****

abv2vp@r.postjobfree.com

BENJAMIN WHEAT

Objectiv To obtain a position with a dynamic organization at which I

e can utilize my proven abilities in recruiting leadership to

overcome new challenges.

Experien August 2005-Present Mission Essential

ce Personnel, LLC Columbus, OH

Recruiting Director (Columbus, OH)

January 2010-Present

Directed all recruiting activity related to Mission

Essential Personnel's multiple Language, Intelligence and

Technical Services contracts, including but limited to

INSCOM OEF-A & NLRA, CJ2X/ISS-A, Warfighter Focus, JIEDDO

COIC and DIA SIA II.

Oversaw a department of over 30 recruiters, team leads and

managers, maintaining accountability by closely monitoring

critical metrics such as fill rate, programmatic and

recruiter conversion ratios, pipeline attrition rates, etc.

Effectively managed a multi-million dollar budget and

ensured no cost overruns

Developed new strategies for penetrating low density labor

markets, including full scope polygraph exotic linguists,

geolocation analysts and knowledge management advisors.

Managed a number of third party staffing services and

vendors, monitoring their production, accepting

deliverables and arranging payment.

Attended to the professional development of the managers,

team leads and recruiters under my supervision, conducting

regular one-on-one assessments and career development

meetings. Proud to have had five of my subordinates

promoted to leadership positions within my department.

Recruiting Manager (Columbus, OH)

September 2007-January 2010

Oversaw the recruiting of linguists to fulfill US Army

contract requirements overseas in Iraq and various bases in

the Continental United States

Managed a team of no less than seven recruiters, conducting

training, mentoring and performance reviews

Developed marketing strategies and initiatives to fulfill

contract requirements.

Maintained and developed applicant tracking systems for

recruitment, processing and movement of candidates

Interfaced with government client and contracting teammates

to ensure information sharing, accountability and tracking

toward contract requirements

As department manager, held program record for highest

volume of deployments in a single month

Frequently executed multiple simultaneous assignments on

extremely short notice, often with as little as twenty-four

hours to fulfill requirements, never missing a single

deadline

Provided critical support to various new business

initiatives and proposals, including extensive proposal

writing and recruitment of key personnel.

Project Manager (Fairfax, VA)

August 2006-September 2007

Was the first to oversee the pre-deployment processing of

linguists in Fairfax, Virginia for US Army contract in

Iraq/Afghanistan; developed the pre-deployment program and

assisted in building the processes and infrastructure

currently in place with Mission Essential Personnel's

Pre-Deployment Processing Center in Baltimore, MD.

Conducted human resources briefings, during which

employment contracts, insurance benefits, corporate and tax

policies were thoroughly explained and applicants'

questions answered

Conducted security briefs during which requirements for

getting and maintaining a government-issued security

clearance were thoroughly explained

Interacted directly with an average of 25-30 linguists in

any given week, addressing a wide variety of issues to

ensure their deployment as efficiently as possible

Conducted weekly remote briefs for Recruiting, Operations

and Human Resources departments at home office in Columbus,

OH to ensure all departments were apprised of DC

operations.

Recruiting Coordinator (Columbus, OH)

August 2005-August 2006

Helped to build the scalable, reproducible recruiting

process currently in place at Mission Essential Personnel

Recruited Arabic and Pashto translators for US Army

contracts in Iraq/Afghanistan utilizing job postings,

resume databases, community outreach and development of

centers of influence, as well as cold-calling and targeted

advertising campaigns

Managed a team of three recruiters, ensuring that they

fulfilled their monthly and yearly mission in compliance

with the contract

Developed tracking systems and databases

November 2004-July2005 Safelite

Autoglass Dublin, OH

Claim Representative

Handled insurance claims from customers with damaged car

windows, ensuring that each one received prompt and

responsive service

Documented all pertinent details of insurance claim,

calculated customer's deductible responsibility and

scheduled repair service

Advised customers on benefits of repair versus replacement

of their autoglass, tailoring the solution to the

individual's particular vehicle and the extent of the

damage

July 1998-August 2002

Complete Petmart Dublin, OH

Senior Sales Representative

Responsible for supervision of a shift of 3-4 junior sales

representatives

Delivered responsive and informed customer service,

augmented by extensive knowledge of products and animal/pet

care

Responsible for cashier's duties

Responsible for drawer count after store closing, with

accountability for reconciliation of cash revenue with

computer figures and safe-keeping of that income

Educatio 2002-2005 The Ohio State

n University Columbus, OH

B.A., Security and Intelligence, Minor in Criminology

National Society of Collegiate Scholars

2001-2002 The American

University Washington, DC

Dean's Scholarship

Certific

ations& Current DoD TS/SCI, issued 2012

Training PMP Certified, August 2011

Versed with the Defense Security Service's Joint Personnel

Adjudication System (JPAS) as well as general Facility

Security operations

Proficient with Microsoft Office Suite, including Microsoft

Access

Familiar with resume databases such as CareerBuilder,

HotJobs, IntelligenceCareers, ClearanceJobs, etc

Familiar with the Deltek Vision database platform

Referenc Available upon request.

es



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