Customer Service Manager

Eugene C. Rountree III

231-***-**** (Mobile)

***************@*****.***

Education

****-**** ******* ******** **********, Mount Pleasant, Michigan

Business and Trumpet Performance

****-***4 Northwestern Michigan College, Traverse City, Michigan

Associates Degree in Humanities/Music

2004-2006 University of Texas at Arlington, Arlington, Texas

B.A. Jazz Studies: Eight classes pending to complete.

Professional Experience

January 2013- Present SHIER Builders

Carpenter’s Apprentice

• Created D.B.A. – Rountree Home Services

• Helping a master carpenter finish framing a house

• Using various power tools

May – Sept. 2012 Marketing Werks

Brand Ambassador

Market Manager

• LEGO Summer Brickation Brand Ambassador, Traverse City, MI.

• LEGO Summer Brickation Market Manager, Branson Landing, MO.

• Recognized by Vince Rubino, of Lego Corporation, as he thanked me, “for making us (LEGO) look so good.”

• Gained experience with the LEGO Corporation and with marketing.

• Responsible for representing the LEGO brand, assisting visitors of LEGO Summer Brickation, and leading product demonstration activities.

2011 - Present High Voltage Entertainment

Owner Operator

• Created a D.B.A. for personal business

• Musical and entertainment jobs

• Music lessons for trumpet and music theory

2009-2011 Dore Wings LLC / Hooters

General Manager

• Gained experience with managing the store budget and lowered overall operating expenses.

• Led the store to $1.34 million volume in sales.

• Hired, trained and managed forty employees.

• Chosen to provide training to new general managers for the Port Huron, Saginaw, and Traverse City, Michigan locations.

2006-2009 Carnival Cruise Lines

Showband Musician

• Lead trumpet on five ships

• Vegas Style shows

• Fly on entertainers

• Dixie, jazz, rock, Broadway styles

• Improvisation and sight reading

2000-2004 Turtle Creek Casino

Slot Attendant Team Leader

Guest Services

Valet

Line Cook

• Recognized as the employee of the month while serving in the Guest Services role.

• Gained more experience in customer service and working within a team environment.

• Strengthened leadership capabilities in the Team Leader position.

• Responsible for a variety of tasks including providing a positive experience for the customer, managing team of slot attendants, and training new team members.

1993-1999 McDonald’s

Manager

• Traveled and provided management to stores in Petoskey, Mancelona, and Kalkaska, Michigan.

• Strengths included improving restaurant and staff efficiency and quality.

• Recognized and chosen to compete at the All-American competition for McDonald’s.

• Developed leadership capabilities, and was responsible for opening and closing the store, training and recruiting new staff members, and customer service.

Languages English, Basic Spanish

Recognition/

Hobbies Dean’s List, seven semesters, at N.M.C. and U.T.A.

Music Achievement Award at Northwestern Michigan College, 2004.

Jazz and classical trumpeter.

Volunteer with high school marching band.

Volunteer at New Hope Community Church.

Volunteer with the Old Town Playhouse

Volunteer with the Encore Society of Music of Traverse City.

Avid golfer since high school: awarded Most Improved in 1996 on the high school golf team, and was on the Varsity team for three years.

Contact this candidate