Customer Service Data Entry

Blessing Kwiyup

**** ********* **. #*** ***** Prairie 75052 214-***-**** Email:

***********************@*****.***

Objective/Qualifications

Enthusiastic and committed to professional excellence, confident, analytical, team-

oriented and self-motivated individual looking to achieve a challenging and

professional career that will enable me to demonstrate my skills as well develop new

ones. Able to complete projects efficiently and on time by prioritizing and multi-

tasking, and paying strong attention to detail. Accurate, detail orientated, dependable,

dedicated, and flexible. Excellent organizational, written, verbal, as well as

interpersonal skills. PC skills include PeopleSoft, Microsoft Office (including word,

excel, PowerPoint), LOS, DataTrac and Prime Path. Great knowledge of the mortgage

banking industry, specifically regulations covering RESPA, TILA, Conventional,

FHA, VA, FNMA, FHLMC & USDA. Willing and open to learn any new skills.

EDUCATION

University of Massachusetts, Dartmouth September 2006 to

May 2009

Degree: B.A., Political Science

EXPERIENCE

Post Closing/exceptions clerk: - Prime Lending October 2012- May 2013

Manage a report of 150+ loans

Obtaining suspense notifications from the investor and posting to system

Researching data and document related issues identified by the investor.

Communicating with branch, underwriters, closing agent, title insurer, attorneys,

insurance companies, borrowers and/or other industry contacts to obtain corrected or

missing documents to complete the loan file to ensure the acceptability of the loan by the

purchase investor

Providing accurate resolution to suspended loans by either clearing the specific item or

working with the investor to reach and acceptable resolution within an appropriate time

frame

Calculating income

Uploading conditions to investor website

Scanning, faxing, data entry

Knowledge of regulatory, closing, and underwriting documents

Working with minimal supervision

Mortgage Loan Auditor-Franklin American Mortgage Company October 2011-

October 2012

Reviewing, analyzing and evaluating documentation received from correspondent lenders

for purchase and ensuring document accuracy, compliance and credit quality of

residential mortgage loans

Verifying accuracy of collateral, appraisal, closing, initial disclosures, and underwriting

Running compliance on loans

Verifying all fees on the Final HUD-1 are accurate and applied appropriately.

Review credit, income and asset documentation

Checking documents against each other to make sure they are in sync and match the

system

Ensuring all loans are purchased in accordance with FNMA, FHLMC and company

guidelines

Data entry, scanning, faxing, uploading of documents in to the data base

Clearing document deficiencies prior to approving purchase of loan

Providing excellent customer service to lenders

Checking documents against each other, noting discrepancies

Exceeded funding goals set by management.

Efficiently managing a pipeline of 50+ loans

Collections Rep- AmeriCredit/GM Financial October 2010-

October 2011

Contacting Debtors by phone in hopes of bringing account current/skip tracing

Resolving delinquent accounts

Negotiating with customers by arranging affordable payment options

Office Assistant- Ropheka Home health Agency November 2009

– Febuary 2010

Filing/copying/scanning, faxing, answering phone

Data Entry, updating files, mailing letters, scanning

Other duties as assigned

Contact this candidate