Customer Service Medical Assistant

Jacqueline Tavera

**** ***** ******* *** **, Brooklyn, N.Y. 11235

Cell 347-***-**** *E-mail: **********@*****.***

Education

LaGuardia Community College- March 2010- Present Long Island City, N.Y.

Associates of Science in Criminal Justice- In Progress

Brooklyn Job Corps Academy- April 2009 – December 2009 Brooklyn, N.Y.

Certified Medical Assistant- August 2010

Brooklyn Job Corps Academy- September 2008- August 2009 Brooklyn, N.Y.

High School Diploma (GED) - August 2009

Employment History

Bistro Catering- New York, N.Y. May 2012- Present

Catering Dispatcher

• Receive and distribute orders to restaurants and delivery drivers, while resolving issues that may

arise during this process

• Answering any questions customers may have

• Call customers when problems arise with their orders

• Assist drivers with directions to customer addresses when necessary

• Ability to think fast, strategize, and problem solve quickly

Rite Aid Pharmacy- Brooklyn, N.Y. March 2012- Present

Pharmacist Technician

• Maintained proper storage and security conditions for drugs

• Fill bottles with prescribed medications and type and affix labels

• Answers telephones, and responds to any questions or requests

• Receive written prescription or refill requests and verify that information is complete and accurate

• Price and file prescriptions that have been filled

• Assist customers by answering questions and referring them to the pharmacist for medication

information

The Children’s Place- Brooklyn, N.Y. August 2011- December 2011

Sales Associate

• Responsible for tending to the customer’s needs & answering any question a customer may have

• Straighten up the store i.e.: tidy up stacks of clothing, put things away to their proper place, and

replenish merchandise

• Ring customers on the register & take care of exchanges and returns

• Process opening “Children’s Place” Credit Cards

• Represents the Baby Boy Department during floor set days

Long Island College Hospital- Brooklyn, N.Y. August 2010- January 2011

Patients Relations Intern

• Greeted visitors & logging them in with a proper identification requirement

• Handled written correspondence, schedule appointments & compiled reports

• Performed light bookkeeping, maintained files & records & distributed mail

• Kept the office neat & smoothly running

• Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety

Volunteer Work

Cobble Hill- Brooklyn, N.Y. June 2009- September 2009

• Planned Fun and Educational Activities in the Arts and Crafts Department

• Interacted with patients

• Assisted with volunteer office duties

Personal Profile and Qualifications

Bilingual in English and Spanish

Typing speed of 50+ wpm

Computer literate (comfortable operating Windows, Microsoft Office, Microsoft Excel, etc.)

Attentive listener

Able to multi-task in fast-paced, upbeat and demanding environments

Excellent customer service skill

Highly motivated; hardworking and reliable

Ability to work with a team or independently

References

Will be furnished; upon request by employer.

Contact this candidate