Customer Service Manager

STEVEN SLEETH

** ********** ********

289-***-**** *********@*******.***

Objective

To secure a position in the manufacturing sector where I can utilize my

technical and management skills.

Accomplishment Highlights

. Consistently achieved financial targets for operating profit and ROCE

. Lead negotiator in union contract negotiations; negotiated a 6 year

contract with USWA (United Steel Workers of America)

. Implemented self-directed work teams to improve productivity thus

lowering costs

. Consistent improvement in customer service using cost and satisfaction

metrics.

. Created an accident-free workplace culture.

. Identified opportunities to encourage cross training and education to

ensure full utilization of the workforce.

Skill Sets

Technical Skills

> Proficient in Microsoft Office, Adobe Acrobat, Internet etc.

> Excellent in-depth knowledge of manufacturing operations focusing on

metal fabrication/machining, aluminum extrusion, and aluminum casting

processes.

> Complete understanding and adherence to general accounting principles

> Licensed Fitter Machinist.

> Experienced in general construction skills

> Skilled in Metric and Imperial systems.

> TS 16949 document author and auditor.

> Blueprint and geometrical reading.

> Design engineering. CAD/CAM.

> Kaizen, Kanban and Lean.

> Value-Added-Manufacturing techniques to

streamline and optimize processes and lower costs

> Strong understanding of metallurgy, metal markets and competitive

strategies.

> MBDI sales training

> Maintenance of general machinery

> General knowledge of welding

Management/People Skills

> Decisive management of all aspects of people, production, supplier

relations, purchasing and customer service.

> Mentor employees to maximize potential and encourage learning.

> Employ team-building strategies to improve processes.

> Address contributions and issues of concern relating to job

performance, attitude and group dynamics.

> Superior written and verbal skills.

> Well-versed in customer and vendor relationship management, directing

staff and managing conflict.

> Adept at handling sensitive situations with tact and diplomacy.

Work History

Fabrication Assistant, Stoddard Silencers 2013-

Machine Shop Assistant, JMG Metal Inc. 2012

General Labour, Leo Burnett Company, Toronto (Part-time) 2010-2012

General Construction Labour, Battersea (Part-time) 2008-2009

Plant Manager, Bon L Canada Inc., Pickering, ON (formerly Exal) 1998 -

2008

Operations Manager, Exal Aluminum Inc., Aurora, ON (formerly Alcan

Extrusions) 1994 - 1998

Operations Manager, Alcan Extrusions, Markham Machining Centre, Markham, ON

1984 -1994

Machinist Apprentice, Alcan Extrusions, Kingston, ON 1980 - 1984

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