Customer Service Manager

Anabelle Pomares-Fernandez

Miami, Florida *****

Cell # 786-***-**** Email: *********@*****.***

Profile

Experienced dynamic professional assistant property manager with over five years experience in the

P roperty management / Office-Administrative management field. A leader with documented success

i n progressively dynamic and challenging positions with working knowledge of the principles and

t echniques of effective management, offering strong performance client relationship and optimizing

i nternal operations. Skilled in customer service, superior ability to perform multiple tasks in a priority

f requent conflicting driven environment. Proactive with excellent interpersonal and communication

s kills, experienced in working with different personalities including clients and vendors as well as

w orking on own initiative. Dependable, timely and dedicated. Bilingual in English/Spanish, A Florida

P ublic Notary.

Professional Experience

R.E.M. LEARNING CENTER SOUTH, INC. MIAMI, FLORIDA 02/2008-05/2013

ADMINISTRATIVE ASSISTANT-REGISTRAR

• Responsible for a variety of coordinative and administrative support functions such as Student School

Registration/Enrollment.

• Compiling data, preparing reports, monitoring and tracking the student/Teacher School attendance.

• Prioritizes and tracks time-sensitive assignments to ensure timely completion.

• Establishes updates and maintains manual and automated Student/Employee filing systems to store and

track records/information.

• Participates in meetings, conferences, seminars and other events to provide and/or receive information

• As required, under direction, represents the Director on various tasks, and/or acts as liaison between

Administration/Parents/Student and Teachers, relevant to work assignments and programs.

• Answers phones, fax and e-mails.

• Resolves complaints and problems by interpreting departmental policies and regulations.

Alton Madison Property Management, Homestead, Florida 10/2008-05/2011

Assistant Property Manager

• Supervised 2 employees.

• Assisted the Community Association Manager with the day-to-day operations of 14 community

Home owner associations, Board of Directors and/or the developers that managed and operated the

community.

• Maintained quality owner/tenant relations and built positive relationships with customers via walk-ins,

phones, written correspondence or email.

• Administered all purchase/lease application agreements.

• Assisted with implementation of preventative maintenance programs working with onsite

Maintenance and outside Contractors.

• Collected monthly association payments, contacted delinquent homeowners and vendors.

• Followed up on all maintenance requests and assisted owner/tenants with operation questions and

concerns.

• Assisted in the preparation of new projects gathering information for operating and start-up budgets.

• Organized monthly board meetings providing minutes and agendas.

Agency for Workforce Innovation, Homestead, Florida 11/2007-4/2008

Customer Service (OPS)

• Interview and assess customer needs and provide service or referral as appropriate. Evaluate education,

training and experience and register applicants. Provide instructions and assistance to customers utilizing the

Information System and other computer data programs.

• Refer customers to job openings, training opportunities and other employment related services; determine

potential eligibility for and/or participation in special programs. Refer customers to individual or group

counseling/guidance services; provide employability skills, labor market information and refer to supportive

services as needed. Record information in writing or by computer.

• Process job orders using information from employers to compile job descriptions; accurately code each

opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans'

preference and mandated Federal Contractor requirements. Monitor job openings and verify referral results

with employers. Make calls to employers to promote office program and make job development contacts when

appropriate.

.

The Real Estate Company dba Cay Clubs Inc. Key Largo, Florida 08/2003-06/2007

• Provided administrative support to 20+ sales associates

• Maintained human resource files, employee time records, and perform other HR duties.

• Maintained /Oversaw all records and office operation with rental, sale, and management .

• Maintained log of sales and commissions received by sales agent.

• Created marketing materials for social RE media publications.

• Managed the Vacations rentals program.

EDUCATION SKILLS

MIAMI DADE COLLEGE, MIAMI, FLORIDA

CREDIT COURSES TO COMPLETE TOWARDS MICROSOFT WORD AND EXCEL, INTERNET,

A.A. DEGREE, 1993

TALLULAH ACADEMY, TALLULAH, LOUISIANA

HIGH-SCHOOL DIPLOMA, 1990

Gold School Real Estate School, Miami, Florida

18 Hour Property Management Course, 2010

Ability to:

1. Independently perform administrative assignments with a high degree of accuracy and under minimal

supervision.

2. Organize, prioritize and perform multiple tasks concurrently.

3. Exercise good judgment in safeguarding confidential or sensitive information.

4. Understand written and verbal instructions to complete assigned tasks accurately.

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