Customer Service Representative
Resume:
Angel Penate
**** *. ********* *** **** Covina CA 91790
626-***-**** *********@*****.***
Objective Seeking a challenging, long term position, within a strong and successful company,
promoting career growth and longevity. Where my enthusiasm, dedication, trust and hard work will be
recognized.
Summary Of Qualifications Dedicated person with a strong work ethic, and professional demeanor.
Possess excellent interpersonal and interface skills. Team player who works extremely well with others or on
own inisative. Takes direction professionally and curiously. Able to work in a fast paced environment,
completing assigned daily tasks and meeting company deadlines. Detail oriented, multi tasked person with
analytical thinking and problem solver. Able to exceed expectations, and go beyond the call of duty in order to
meet the requirements of the company.
Experience 1/2013 – Present Colortone Los Angeles, CA
Customer Service Representative /Estimator/Sales/Purchasing Coordinator
Write up purchase orders, pre bill orders, e mail customer on status on their jobs daily.
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Manage telephone calls professionally, efficiently and with good communication skills.
Lay out jobs
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Meet Customers on their facility, have weekly meetings on upcoming jobs. Send hard
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proofs or soft proof on customer request.
Communicate customer requirements to the production team, in accordance with company
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policies and procedures. Organize workflow to meet customers deadlines
Review estimates and invoices for accuracy.
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Calculate figures, such as required amounts of labor or materials, manufacturing costs, or
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wages, using pricing schedules.
Establish and prepare product construction directions and locations and information on
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required materials, equipment, and numbers of workers needed, and cost projections.
9/2010 – 11/2012 Bang Printing Valencia, CA
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Angel Penate
1945 S. Broadmoor Ave West Covina CA 91790
626-***-**** *********@*****.***
Customer Service Representative/ Bindery Supervisor / Kitting Supervisor / Inventory
Control /Digital Supervisor / Production Coordinator / Estimator
Write up purchase orders, have monthly meetings with various companies. Coordinate
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new upcoming jobs. Send hard proofs or soft proof on customer’s request.
Supervise an average crew of 40 50 people. QC all jobs on Bindery equipment. Place
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orders for parts on all Bindery equipment.
Schedule all jobs on all Bindery and Digital Equipment.
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Examines specifications, sketches, and sample layouts, and calculates unit and production
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costs, using labor and material pricing.
Overseeing and coordinating project workflow, resource allocation and digital project
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management.
Coordinate and supervise of the supplies, storage, distribution, and recording of materials
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to maintain quantities adequate for current needs without excessive oversupply or loss.
Compiles reports on progress of work, or machine and equipment failure that may later
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production schedules. Confers with customer, keeping the customer advised as to the
status of progress of the project.
Supervised the day to day activities of the Kitting Department and ensure that personnel
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issue materials correctly based on Work Order Pick List requirements to maintain
continuous production flow.
Responsible for evaluating Kitting Department staff and completing annual performance
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reviews, as well as, taking disciplinary measures as needed. Documents team member
performance and attendance on a daily basis.
Coordinate with Receiving/Shipping department regarding the transfer of inventory from
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one location to another ensuring accuracy of the location, accuracy of the quantity of
materials received, and expediting resolution of shortages.
12/1997 – 9/2010 Medialithographics Los Angeles, CA
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Angel Penate
1945 S. Broadmoor Ave West Covina CA 91790
626-***-**** *********@*****.***
Customer Service Representative/ Bindery Supervisor / Kitting Supervisor / Inventory
Control / Production Coordinator
Compiles reports on progress of work, or machine and equipment failure that may later
•
production schedules. Confers with customer, keeping the customer advised as to the
status of progress of the project.
Supervised the day to day activities of the Kitting Department and ensure that personnel
•
issue materials correctly based on Work Order Pick List requirements to maintain
continuous production flow.
Coordinate with Receiving/Shipping department regarding the transfer of inventory from
•
one location to another ensuring accuracy of the location, accuracy of the quantity of
materials received, and expediting resolution of shortages.
Supervise workers engaged in assembling, finishing, and binding sets, folders.
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Implement measures to motivate employees and to improve production methods,
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equipment performance, product quality, or efficiency.
Conduct employee training in equipment operations or work and safety procedures, or
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assign employee training to experienced workers.
Read and analyze charts, work orders, production schedules, and other records and
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reports to determine production requirements and to evaluate current production
estimates and outputs.
Plan and establish work schedules, assignments, and production sequences to meet
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production goals.
Keep records of employees' attendance and hours worked.
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Recommend or execute personnel actions, such as hiring’s, evaluations, and promotions.
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Develop specifications for new components with vendors, negotiate effective pricing
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structures.
Process and track mock ups, prototypes, electronic templates and printer proofs with
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vendors
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Angel Penate
1945 S. Broadmoor Ave West Covina CA 91790
626-***-**** *********@*****.***
Working with the Fulfillment team and vendors develop packaging, fulfillment along with
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costing analysis for new tests.
Supervise an average crew of 40 50 people. QC all jobs on Bindery equipment. Place
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orders for parts on all Bindery equipment.
6/97 – 12/97 O’Neil Data systems Marina Del Rey, CA
Stitcher Operator, Folder Operator, Cutter Operator
Sets up and operates machine to automatically gather, stitch, and trim folded signatures or
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flat sheets of paper to form paperbound books, magazines, pamphlets, catalogs, or
booklets.
Examines work order to determine work instructions.
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Adjusts feeder pockets to size of folded signatures or flat sheets.
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Adjusts air pressure pump to separate sheets.
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Sets stitchers for specified length and thickness of stitch and threads stitching wire into
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machine.
Sets trimmer knives to trim three sides of publication to specified size.
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Starts machine and makes trial run.
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Readjusts machine setup if necessary, and regulates machine speed.
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Takes periodic readings of counter and records number of publications produced or
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examines samples periodically for defects and records number as indicated on counter to
determine when problem occurred.
Gives directions to crewmembers engaged in feeding and off bearing activities.
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Oil, grease, and clean machine parts and make minor repairs to keep machine in working
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condition
Operate the folder machinery and ensure timely completion of the client's projects
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Make adjustments to the feeder and roller as per the paper dimensions and desired designs
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Assist in determining the quality standards and setting the work procedures
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Identify any errors or malfunctioning of the machinery and undertake repairs or
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replacements of the defective components
Ensure the paper gets cut and folded as per the client's requirements. Change the machinery
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set up in case of any deviances.
6/94 – 6/97 Colorgraphics Los Angeles, CA
Stitcher / Folder / Cutter Operator
Sets up and operates machine to automatically gather, stitch, and trim folded signatures or
•
flat sheets of paper to form paperbound books, magazines, pamphlets, catalogs, or
booklets.
Examines work order to determine work instructions.
•
Page 4
Angel Penate
1945 S. Broadmoor Ave West Covina CA 91790
626-***-**** *********@*****.***
Adjusts feeder pockets to size of folded signatures or flat sheets.
•
Adjusts air pressure pump to separate sheets.
•
Sets stitchers for specified length and thickness of stitch and threads stitching wire into
•
machine.
Sets trimmer knives to trim three sides of publication to specified size.
•
Starts machine and makes trial run.
•
Readjusts machine setup if necessary, and regulates machine speed.
•
Takes periodic readings of counter and records number of publications produced or
•
examines samples periodically for defects and records number as indicated on counter to
determine when problem occurred.
Gives directions to crewmembers engaged in feeding and off bearing activities.
•
Oil, grease, and clean machine parts and make minor repairs to keep machine in working
•
condition
Operate the folder machinery and ensure timely completion of the client's projects
•
Make adjustments to the feeder and roller as per the paper dimensions and desired designs
•
Assist in determining the quality standards and setting the work procedures
•
Identify any errors or malfunctioning of the machinery and undertake repairs or
•
replacements of the defective components
Ensure the paper gets cut and folded as per the client's requirements. Change the machinery
•
set up in case of any deviances.
Education Pacific Palisades – Santa Monica
Los Angeles Trade Tech Los Angeles
ITT Technical Institute – West Covina
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Contact this candidate