Training Management

MARIA ANN MIKLOS

Clearwater, FL. ( Tel 219-***-**** ( ***********@***.***

Highly accomplished Senior Management Professional with more than 25 years

of progressive experience for a leading airline and Fortune 500 company.

Creates a recurring theme of sustainable success through the training,

leadership, and professional development of staff, laying the foundation

for long-term organizational growth. Leverages expertise in all facets of

operational/facilities management and organizational development to help

companies achieve significant competitive business advantage in workforce

productivity, improvements, and efficiency. Skilled communicator,

negotiator, strategic planner, problem solver, and decision maker.

Continuously seeks ways to improve processes and reduce administration

costs while focusing efforts on value-added, effective best practices to

refine operating, reporting, and management capabilities.

Core Competencies

Budget Development/Management ( Curriculum Development ( Facilities

Management

Human Resources ( Needs Assessment ( Operations Management ( Organizational

Development

Personnel Development ( Program Design ( Team Leadership ( Records

Management

Training/Development ( Union/Non-union Staff Supervision ( Workforce

Planning

Professional Experience

United Airlines, Chicago, IL 1986 - 2013

United Airlines is a major American airline and the world's largest airline

with 86,800+ employees at 377 destinations.

manager, human resource - learning (2011 - present)

Promoted through positions of increasing profile and scope to develop and

facilitate corporate learning programs. Leverages skills in organizational

development to create and deliver engaging, effective training initiatives

and educational programs.

supervisor, maintenance / technical training (1999 - 2011)

Laid a foundation of high performance for Maintenance Operation

Instructors, directing them in the development and delivery of technical

training programs in alignment with client requirements. Maintained

knowledge of each instructor's skill set and course specialties to

distribute instructional workload. Concurrently administered human

resources and facilities management activities at O'Hare International

Airport as required.

Key highlights

. Ensured the consistent delivery of accurate, timely, and cost-

effective training by creating and maintaining technical instruction

standards.

. Recipient of the United Airlines Director Award in 2010.

senior instructor - field services, o'hare ramp training (1997 - 1999)

Provided performance-focused direction in the delivery of

intermediate/advanced technical courses, as well as leadership courses,

seminars, and workshops. Mentors and directs Lead Ramp Servicemen

delivering classroom instruction, conducting classroom observations and

making recommendations for improvement in instructional delivery.

Maintained all required training records, instructor schedules, and reports

to ensure the seamless operation of the unit.

Key highlights

. Optimized the efficiency and corporate awareness of the division by

representing Field Services training during client communications.

sales and service instructor, o'hare ramp training (1987 - 1997)

Created an environment of high performance for 3,200 Ramp Service (Ground

Handlers) employees at O'Hare International Airport by developing and

delivering comprehensive training programs. Developed and administered

annual budgets, facilitating the procurement of innovative training

equipment while enabling the creation of highly effective and informative

training curriculum.

Key highlights

. Guided and led 15 technical instructors in the best practices and

strategies for the effective delivery of training programs, maximizing

the productivity of the Ramp Service team.

Earlier positions at United Airlines included Staff Assistant-Special

Assignment and Ramp Supervisor.

Additional Experience

Physical Education Teacher/Coach, Oak Park-River Forest High School

Instructor for Adult Swimming Classes, Triton Community College

Education & Professional Development

Masters in Athletic Administration, University of Illinois - Circle Campus,

Chicago, IL

Bachelor of Arts in Education, University of Illinois - Circle Campus,

Chicago, IL

Education studies, Chicago State University, Chicago, IL

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