PROFESSIONAL SUMMARY
. TEN PLUS YEARS EXPERIENCE IN ACCOUNT MANAGEMENT; PROGRAM AND PORTFOLIO
MANAGEMENT
. Core expertise in Financial Analysis, Management and Reporting working
as Financial Analyst/ Portfolio Manager/ Business Analyst
. Successfully worked and managed IT Portfolio of over $500M for Fortune
100 Clients
. Exceptional experience interacting with all levels of Client, IT and
Management
. Strong knowledge of Microsoft Access and Excel.
. Demonstrated strengths in excellent Communication, Negotiation,
Implementing innovative ideas and Organizational Management
TECHNICAL EXPERIENCE
PROCESS: AT&T IT UNIFIED PROCESS AND TOOLS, RISK MANAGEMENT FOR IT,
REQUIREMENTS ENGINEERING, IT SDLC METRICS, MANAGING FINANCIALS IMPACTING
MILESTONES, CHANGE MANAGEMENT, DEFECT MANAGEMENT
Applications: Microsoft Office, Microsoft Project, Microsoft Visio, AT&T
PRISM, PMATT, Express One, Process Center, Point of Sale (POS) Systems,
Microsoft Operations Manager and Configuration Manager, Service Center and
Remedy
Databases and Software: Microsoft Access, SQL, SQL Server, HTML, VB
Script, JavaScript, ActiveX, ODBC, ASP, Visual Basic, Visual Studio, Visual
InterDev, Visual Source Safe
PROFESSIONAL EXPERIENCE
CLIENT: AT&T, HOFFMAN ESTATES, IL
May 2010 - Present
Portfolio Management - Financial Analyst/ Portfolio Manager
. Proactive analysis of financials on budget and trend analysis for
monthly, month over month, quarterly and year to date spend and budget
forecasts of Programs and Projects within the Portfolio
. Perform Financial Analysis and produce detailed analysis reports,
scorecards of metrics and dashboards for leadership
. Support monthly Operational reviews for leadership highlighting year
to date results, trends, and opportunities to ensure overall success
of the Portfolio's financials
. Maintain a strong understanding of Portfolio's financial health and in-
depth details of issues
. Engage with Client, Account Management and Sr. Management to resolve
the Program issues as tied to financials and funding issues within
Organization
. Maintain information on client's business strategies, objectives,
organizational structure and issues. Understand client business
objectives and business needs
. Perform detailed analysis for the allocated and unallocated funds of
programs within Portfolio.
. Work with Program Managers to monitor funding needs and issues and
work towards the resolution in partnership with Client, Account
Management, Finance and Governance Teams
. Provide support to Account Managers and Program Managers with analysis
of financial data, spot trends, custom metrics and reports. Identify,
extract, and analyze portfolio data. Provide historical, current and
predictive views of Portfolio health.
. Provide Portfolio affordability and do-ability oversight. Ensure
monthly budgets and spreads are realistic and do-able. Validate do-
ability to meet deliverables and ensure Organization's financial
health
. Partnership with Account Management, Project Managers, Governance,
Finance, and Client to facilitate accurate financial accountability
and results. This includes cost estimates vs. actuals, do-ability of
monthly ramps, timing of spend, capitalization rates
. Be Financial point of contact and provide ad-hoc support and guidance
to Project Managers
. Review and analyze contractor fixed bid accruals monthly to ensure
accuracy. Ensure that the expected spend is reviewed and updated on a
timely basis
. Evolve and facilitate metrics with Business Analytics team to track
progress leading to Portfolio improvement and success
. Facilitate appropriate and necessary plan change submissions. Weekly
Plan Change coordination to maximize, repurpose, and enable new
opportunities within the limited Capital and Expense within the
Portfolio
. Proactively partner with Project Managers and SI Owners in addressing
key financial metric areas in need of data adjustments such as
timeliness, milestones, quality, Expense/ Capital over runs and budget
adjustments
Client: McDonald's Corporation, Oak Brook, IL
Feb 2007 - May 2010
Program Management - Lead Business Analyst
. Act as the liaison among stakeholders to encourage innovation for
process improvements and system enhancements that result in increased
automation, productivity, satisfaction and data consistency
. Manage/ lead a team of Business Analysts that were responsible for
gathering and documenting business requirements, developing business
process flows, creating use cases, writing test plans, and
coordinating user acceptance test. Develop test strategy and test
plans. Perform testing and document results
. Managed and maintained project financials and planning on a weekly
basis. Provided project status and financial budgeting updated to the
Program Manager and Sr. Management
. Develop the deployment plans including communication, training, and
migration. Coordinate efforts with the business teams throughout the
development cycle to ensure solutions meet business needs and lead
user acceptance testing and solution deployment
. Provide direction and guidance to other business analysts as needed.
. Responsible for the collection, analysis, review, documentation and
effective communication of business requirements to the stake holders
and business teams
. Coordinate project scoping and planning with cross-functional team
members
. Participate in the development of processes and procedures to
facilitate enhancements and workflow with business teams.
. Establish effective and efficient change management processes for the
business teams
. Develop business/ systems training materials and presentations.
Provide systems training to business teams as required
. Ensure documentation of process improvements and business requirements
for system enhancements are complete and proper approvals are obtained
Client: Accenture, Chicago, IL
Oct 2002 - Oct 2006
Account Management - Financial Analyst
. Act as a liaison between the client and Fidelity delivery
organizations. Act as the communication conduit between the client and
various technical teams
. Participate in client meetings to maintain an understanding of
projects, and contribute to the attainment of key goals and
deliverables
. Maintain information on client's business strategies, objectives,
organizational structure and issues. Understand client business
objectives and business needs
. Work with the customers to capture business requirements and document
the business requirements, create functional specifications, create
workflow diagrams, detail designs, testing artifacts and all other
required analysis deliverables as required for the projects
. Translate user requirements into functional requirements
. Conduct meetings with clients to define the detailed business
requirements for business
Solutions and determine solution feasibility. Establish project
requirements and objectives
. Work with the application development and various technical teams to
ensure they understand the business models and functional requirements
. Assist the project management in project planning through requirements
development and analysis and throughout the lifecycle of the projects
. Participate in requirements prioritization. Help resolve schedule
conflicts and resource conflicts.
. Maintain and update business requirements as modifications and
enhancements are implemented for existing solutions
. Coordinate all the activities between the delivery organizations to
meet the timeline and deliverables of the projects. Plan for user
tests and create test plans. Coordination, development and execution
of system and acceptance test plans
. Training client, and support clients on use of the new system
. Actively involved with the delivery support teams to resolve issues
in the deployment
. Initiate corrective action by discussing issues with relevant client
or engineers, and arrange meetings, conferences or other activities to
contribute to problem solving process
. Identify and help develop plans to correct problems, issues or
obstacles in change management process and/or Operations preventing
implementation of key client services
. Interact with the client Management to ensure satisfaction with
products and services
. Help Client understand Fidelity policies, change management process
and procedures, and the status of services
. Respond to complaints, and provide suggestions for improvements.
Provide guidance on business requirements to the teams in developing
the solution
. Regular performance reporting (SLA's, lead time). Track and
demonstrate the value FNIS delivered to the client
. Provide status reports and updates to the Management on the modules /
projects
Client: Accenture, Northbrook, IL
Jan 2001 - Oct 2002
Web Developer
. Responsible for deploying Accenture CIO Internal Applications. Build
and maintain relationships with Internal CIO System Deployment
Knowledge contacts through out the firm
. Data center problem tracking to insure all issues are properly
documented, are identified and resolved and are communicated to
affected parties
. Daily, weekly and monthly metrics reporting
. Creation of production processes and procedures as relates to Data
Center Operations.
. On-going maintenance and quality assurance of production process and
procedure documentation and support standards in the Data Center
. Creation and analysis of metrics reporting utilizing Excel and Remedy
tool
. Oversee and conduct user acceptance testing of production procedures
. Procedural simplification and streamlining to become more cost-
effective in Data Center
. Operations and to maximize thoroughness and accuracy of the services
provided
. Worked as a Web developer for internal Accenture web applications. The
applications provided capability to perform Evaluations for Global
based Accenture Employees
. Design and develop Active Server Pages (ASP) using HTML and Visual
Interdev
. Define requirements, Develop and review detailed design. Design and
develop Database Tables.
. Create component definitions and component test plans using Business
Integration Methodology. Involved in data validations using VB Script
and Java Script. Used Visual Source Safe for Version Control
. Plan and perform Component Tests and Integration testing, user
acceptance testing, conversion and implementation
AWARDS, ACHIEVEMENTS AND Training
GOLD STAR EMPLOYEE AWARD AT FIDELITY NATIONAL INFORMATION SERVICES (CLIENT
ACCENTURE)
Dale Carnegie Training in Client Relationship Management
Book Award at Dale Carnegie
AT&T Managing Program Financials
AT&T Risk Management for IT
AT&T PRISM Project Management
AT&T IT Unified Process and Tools
Microsoft Web Development Training
EDUCATION
MASTER IN ANALYTICAL CHEMISTRY
University of Mumbai, Mumbai, India
Bachelor of Science
University of Mumbai, Mumbai, India
Bachelor of Education
University of Mumbai, Mumbai, India
ACTIVITIES
ZUMBA AND BOLLYWOOD FITNESS INSTRUCTOR
CPR/ AED Certified at American Red Cross
WORK STATUS
U.S. CITIZEN
REferences
REFERENCES MAY BE PROVIDED UPON REQUEST
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