Customer Service Sales

Yebine C. Yabi

***** ******* *****, ******* ** **084

******@*****.*** 832-***-****

OBJECTIVES

Solutions-focused Student and employee eager to contribute exceptional problem-solving, strategic planning, and leadership skills

toward supporting the employer in improving financial and operational performance.

EDUCATION

LONESTAR COLLEGE- CY FAIR May 2013

Associate of Arts GPA: 3.0

UNIVERSITY OF HOUSTON, Houston, TX December 2014

Bachelor of Science, Political Science GPA: 3.34

EXPERIENCE

WELLSPRING TX LLC, Houston TX

Receptionist August 2012 - Present

Answer telephone, screen and direct calls

Provide general administrative and clerical support

Prepare correspondence and documents

Receive and sort mail and deliveries

Monitor and maintain office equipment

Tidy and maintain the reception area

WELLS FARGO BANK, Houston TX` June 2010 – June

2012

Teller

Customer service

Uncover financial needs and goals of customers.

Maintain sales goals.

Prepare, file and manage paperwork.

Answer phone calls, set up meetings

Greet customers

STARBUCKS COFFEE COMPANY, Houston TX` Sept. 2007 – Oct. 2010

Barista

Multi-tasking in a fast paced environment.

Knowledgeable, skillful in wide varieties of coffees and beverages.

Assembled displays and set up for the store and performed cleaning duties.

Attention to details and specific of orders.

STUDIO MOVIE GRILL, Houston TX` June 2006 – July 2007

Runner

Delivered meals and beverages at a fast paced rate.

Organized deliveries and group meetings as a team leader.

Volunteered in cleaning and special events.

Encouraged guests to return in recommending our services

SKILLS

Technical Skills

Microsoft Office (Word, Excel, PowerPoint),

Personal Skills

Technically inclined with hands on experience, Time management and multi-tasking, Telephone Skills, Verbal Communication,

Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills,

Supply Management

ORGANIZATIONS

Big Brother Big Sisters 2004 – 2005

SERVICES

Volunteered for the March of Dimes Walk

Volunteered at the Reliant Stadium to fund raisers for hurricane Katrina victims

REFFERENCES

Upon request

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