Manager Customer Service

Ernesto Grey

**** ***** **** **.( Round Rock, TX 78664 ( 956-***-**** (

***********@*****.***

Plant Manager

Specializing in business start-up, turnaround & continuous improvement.

Experienced Operations leader with progressive expertise in diversified

industries including Fortune 100 multinational companies. Complete strength

in P&L responsibilities. Entrepreneur-orientated and strategic planner for

developing, accomplishing and improving. Demonstrated ability to implement

company policies, standards, changes in operation and systems that optimize

productivity and bottom line. Team work oriented and organizational

developer to exceed the customer and the business expectations. MBA and

Bilingual English-Spanish.

Proven Expertise

New Business Development Organization Development & Team Building

P&L Leader

Strategic Planning Process Engineering and Production

Operations Management Control

Total Quality Management (TQM) R&D and New Product Introduction

Sales and Customer Service Supply Chain, NAFTA, Maquiladora and ITC

Budgeting & Cost Controls

Lean Manufacturing, Kaizen and Six Sigma

Professional Experience

ROYAL SEATING, Cameron, TX, Vice President of Operations

Oct 2009 - Dec 2012

Provided vision, mission, core values and P&L leadership for this school

furniture products business with 380,000 sq. ft. multi-plant facilities,

including all operational and functional areas, managing more than 400

people. Vertical integrated process including wood fabrication, metal

fabrication, forming, bending, robotic and hand welding, CNC machining,

plastics injection molding and final assembly.

. Achieved 30% company sales revenue growth by leading and developing

Original Equipment Manufacturing business. 12 new family series with over

850 new OEM products were successfully introduced in 2 years.

. Consistently improved Operating Income by 10% annually by developing and

leading the operational business strategies and by the execution of the 5

years business plan.

. Developed a strong, engaged management team that exceeded the business

goals on delivery, cost, quality and safety addressed by the Key

Performance Indicators and by the company expectations.

. Using Lean Manufacturing and Six Sigma principles and techniques,

designed and implemented new cells and manufacturing systems in both

plants, reduced labor by 20%, cycle time by 85%, reduced the work in

process inventories in $2MM and increased to 99% the On Time fulfillment

rate.

. Improved the supply chain by developing suppliers domestically and

overseas in China and Mexico. 8% material cost reduction was achieved for

key components in the year 2011.

. Led and coordinated a new "Build To Suit" manufacturing plant in Mexico

on time and on budget.

. Successfully led and coordinated the design and introduction of a new

Contemporary look product series.

. Turned around company OSHA performance from one of the worst in the

country to the industry average.

. Coordinated the implementation of a new ERP/MRP system (Epicor) on time

and on target.

. Led the implementation of a TQM system achieving field returns reduction

from 3.2% to 0.9% in 2 years.

SPRINGS WINDOW FASHIONS, Reynosa, MX, General Manager, Feb

2007 - Jun 2009

Head of the Mexican Operations, $380MM P&L owner and directly responsible

for all business areas for the manufacturing of Assembly-to-Order Blinds,

managing more than 3,000 people in 2 manufacturing plants and 5 Business

Units.

Ernesto

Grey/Page 2

. Developed and implemented a Business Unit Organizational structure and

customer service-oriented under an individual Team Business Goals, which

improved quality, safety and productivity.

. Reduced manufacturing cycle time for high-velocity SKUs by 50% after

implementing Lean Mfg. initiatives.

. Improved quality field performance by 40% after implementing a new

Quality System based on labor-intensive operations in a high labor

turnover environment.

GENERAL ELECTRIC, San Luis Potosi, MX General Manager Jun

2003 - Jun 2006

Head of the Mexican Operations, $140MM P&L and directly responsible for all

business areas in the re-manufacturing of locomotives and locomotive

components EMD technology related for after-market solutions, managing more

than 700 technical people in 700,000- square-foot facilities.

. Turnaround and improved the P&L profitability achieving 10% OM for both

in less than 1 year.

. Developed a strong, engaged and encouraged key management team that

exceeded the business goals on delivery, cost, quality and safety.

. Developed, led and implemented a lean manufacturing project for the 3000

hp diesel engine line, increasing the output 300%, 5% standard cost

reduction and 90% quality improvement in the field.

. Received award from the Secretary of Labor in 2004 for top ten best EHS

improved site in Mexico.

RUBBERMAID COMMERCIAL, Monterrey, MX Plant Manager Jan 2000 -

Jun 2003

Head of the Mexican Operations and directly responsible for all business

areas in the manufacturing of the Cleaning and Health Care products in both

Mexican plants, managing over 800 people and fully $60MM P&L

responsibility. Vertical integrated processes: Textile, blow molding, CNC

machining, aluminum fabrication and final assembly. Also responsible for

managing a third-party Distribution Center in Dallas, TX

. Relocated Health Care product line manufacturing operations to MX on time

and on budget. Customer service levels and quality performance were not

affected while relocation and manufacturing startup.

ZENITH ELECTRONICS, McAllen, TX-Reynosa, MX Feb 1995 - Dec 1999

Plant Manager: General supervision for all business areas for a Plastics

Injection Molding Plant, managing more than 800 people working a 24/7

schedule in a 180,000-square-foot. facility with more than 60 machines from

300 to 3,000 tons producing over 40,000 rear and front color television

cabinets per day.

Product Program Manager: Successfully led and coordinated on target and on

time the new product introduction for the color television series line

"Agua." from marketing concept to manufacturing and distribution.

Advanced Manufacturing Engineering Manager: Led and implemented the $24MM

Reengineering and Lean Manufacturing project "R2000" with an 18-month

proven payback ROI.

RCA THOMSON ELECTRONICS, Cd. Juarez MX, Materials Manager Jan

1987 - Jan 1995

Progressive career development in this Electronics Color Television

Manufacturing operation with more than 6,000 employees in one facility,

starting as a Production Supervisor, Process Engineer, Manufacturing

Engineer, Project Engineer, Advanced Manufacturing Engineer and Materials

Manager.

Education & Training

Master in Business Administration (MBA) Instituto Tecnologico de Cd.

Juarez, MX

Industrial Engineering (IE) Instituto

Tecnologico de Zacatecas, MX

Professional Development:

Six Sigma / Green Belt, GE Lean Thinking, ITESM

ISO-9000/2000, ITESM Financial Analyst, ITESM

Supply Chain developments, UTSA Re-Engineering the Factory, ITESM

EHS Leader Certification, GE Project Management, PhD Harold Kerzner

Idioms: Bilingual English-Spanish

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