Aaron D'Cunha

A/*, Sadhana Villa C.H.S Ltd., Off Eastern Express Highway,

Near Runwal Nagar, Thane west, Mumbai - 400601.

Mobile: +91-989******* / Email: abv0qq@r.postjobfree.com

PROFESSIONAL SYNOPSIS / ACHIEVEMENTS:

o SAP BI 7.0 certified consultant from ATOS - SAP Authorized Training

Center, Bangalore

o MCA professional with over 6 years of experience in eCommerce and Market

Research domains

o PRINCE2 practitioner with 4 years of Project Management experience;

Online Product Launch Manager for Dell between March 2007 - Nov 2011

o Worked on Dell Data Warehouse - Client request analysis, requirement

gathering, define and run SQL queries, regular dashboard(s)/report(s)

generation and analysis; broadcast the same via Dell portal/emails to

the stakeholders

o Resultant 6 heads added across quarters due to better capacity planning

and enhanced CE

o Upsell additional services by gauging Client requirements and harnessing

the existing expertise across eClerx via Knowledge Management

o Proven ability to manage multiple launches concurrently while

achieving the milestones set; thereby maintaining SLA and Quality.

Received Client appreciation for the same

o Provided value adds, improved overall quality and productivity by

undertaking various steps...

. VSM/FMEA initiatives: AHT reduction of two activities (by 43% and 15%

respectively) to create additional bandwidth. Received internal

recognition for the same

. Created NPL Product Launch tracker along with other automations

. Quality improvement: Process quality improved by 60% post defining and

implementing audit parameters. Appropriate measures put in place post

analyzing the error pattern

o Built an action-oriented 15 member PM team across four office

locations in Mumbai and Pune

o Conceptualized / designed an intranet site for our department

SAP CERTIFICATION:

Focus Areas:

o Worked on creating custom/reusing existing DataSources, InfoCubes,

InfoObjects, InfoSources, InfoPackages, ODS, Multiproviders, Virtual

Providers and Infosets

o Design and define...

. Various data design models (Entity Relationship, Multi

Dimensional / Star Schema and Extended Star Schema models) along

with the ETL process

. Data acquisition/extraction from within SAP/Non-SAP source

system; different interfaces used for the same

. Data Transformations and Data Transfer Processes (DTP) to load

and transform data from flat files/SAP systems

. Process chains, Start/Expert routines, Transfer/Extract

structures, Update Rules

o Developed data loading strategies for master data, transactional data and

delta uploads; uploaded Master and Transactional data from flat files

o Created Aggregates, Compressions, Indexes, Multi Cubes and parallel

setups for data loading to improve query performance and utilize data

effectively

o Knowledge on SAP Business Content usage, Metadata management, documents

integration in reports, APD (Analysis Process Designer) and Open Hubs

o Reporting:

. Created custom reports, web templates and workbooks via

Business Explorer (BEx)

. Query Designer - Building custom queries using filters,

restricted/calculated keyfigures, variables, structures,

conditions and exceptions

. In addition, worked on BEx Analyzer (web/excel), RRI (Jump

Queries), Web Application Designer and Report Designer; reports

broadcast undertaken via email/portal

o Authorizations & Security - Knowledge on developing Roles, User

Authorization Objects, Profiles and User groups

o Integrated Planning - Defined and setup planning model(s) and

manual/automated planning

o Modules Covered: Enterprise Data Warehousing (TBW10), Reporting & Query

Design (TBW20), Extraction with UDI, XI and APD (TBW41), Advanced

Enterprise Data Warehousing & Reporting (TBW42), Integrated Planning

(TBW45)

TECHNICAL SKILLS:

o Applications: SAP BI 7.0, MS Project, MS Visio, SurveyCraft (design

CATI/online surveys)

o Database : SQL, MS Access

o Programming / Web Technologies: VB, C/C++, C#, Java (Core Java,

Applets), JavaScript, HTML/XML

CERTIFICATIONS:

o SAP BI -7.0 Certified Consultant

o PRINCE2 Registered Practitioner from APMG Group

o ITIL V3 Foundation Examination Certificate from APMG-International

o Initiation course in French ("Initiation la langue fran aise") from

Alliance Fran aise de Bombay

o Java programming with JDK 1.2 (SEM A) from NIIT

ACADEMIC BACKGROUND:

o Masters in Computer Application (MCA part-time) from Indira Gandhi

National Open University [IGNOU] - First Class (2011)

o Bachelors in Information Technology (Bsc-IT) from Mumbai University -

First Class (2005)

o Higher Secondary (2002) and Secondary School Certification (2000) from

Maharashtra State Board of Secondary & Higher Secondary Education -

Second (2002) and First (2000) class respectively

PROFESSIONAL EXPERIENCE:

Position : Associate Process Manager

Company : eClerx Services Ltd

March 2007 - Nov 2011

An ISO/IEC 27001:2005 certified off-shore data management/analytics

services provider for Fortune 500 Clients.

o Successfully launched 40+ products online (globally-US/ EMEA/CA / LA / BR

/ APJ) while adhering to the stringent timeline and quality requirements

of our Client

o Achieved by-ins on key directives by organizing meetings with

internal/global audience

o Successfully managed the communication channel and client engagement with

the global audience (i.e. Clients, regional stakeholders, translation

team, regional developers) while adhering to the stringent timeline and

quality requirements

o Demonstrated ability to partner with Clients to achieve their goals while

advancing business opportunities; identify business expansion scope,

provide value adds, create quarterly executive dashboards to showcase the

same

o Sustained Client loyalty and improved business by showcasing measurable

ROI efficiencies through value adds

o Successfully on-boarded processes by scheduling kick-off meets, follow-

ups and trainings; in addition prepared - project charter, process

workflows, training collaterals, time/resource estimates, defined quality

parameters, SLA and prepared SOW

o Effective forecasting and capacity planning achieved by timely updates

and rigorous follow-ups

o Define/ run SQL queries on Dell database; analysis and report generation

based on extracted data

o Enhanced SEO capabilities and online content (i.e. write-

up/translation/imagery/banner) quality

o Initiated the weekly Audit Calibration sync up with the Client as an

observer to share ideas/solutions

o Gap analysis, risk assessment and mitigation and additional bandwidth

generation made possible by undertaking FMEA and VSM per activity across

processes; revisited regularly

o Enhanced CE by creation/review of support articles on Dell's technical

support pages based on customer feedback/grievances

o Other activities include managing Operations, Knowledge Management,,

Process metrics and conducting timely 1x1's/appraisals

Position : Junior Survey Programmer/Analyst

Company : Ugam Solutions Ltd Jan

2006 - March 2007

A leading provider of market research operations, advanced analytics and

online marketing services globally.

o Created Market Research online surveys for Harris Interactive (US Client)

o Created Market Research CATI surveys for our Australian Client

o Liaise with Clients for requirement gathering, feasibility study and

defining the data flow diagrams of the survey projects received

o Prepared project charter, process workflows, training collaterals,

time/resources estimation during the process(s) on-boarding phase

o Created weekly executive reports and monthly dashboards; published the

same to Clients

o Project allocation done across team based on effective capacity planning

and forecasting

o Liaise with the Client/in-house CONFIRMIT team for requirement analysis

and convert the raw data ( obtained via online surveys) into executive

reports; to be shared with the Clients

o Trained and mentored existing/new team members, undertake refresher

training to increase productivity and improve overall quality

Position : Technical Customer Service Representative

Company : Accenture Services Pvt. Ltd

June 2005 - Jan 2006

A global management consulting, technology services and outsourcing

company.

o Troubleshoot internet connectivity related issues on behalf of SBC

(Southwestern Bell Corporation)

o Received Customer appreciation for successfully troubleshooting the

internet connectivity issue in record time; was on top of the competition

within the Team

o Trained and mentored existing/new team members to increase productivity

and improve overall process AHT

o Actively participated and represented the team in org-wide events

PERSONAL INFORMATION:

Date of Birth : 7th August 1984

Marital Status : Single

Language : English, French, Hindi and Marathi

Aaron D'Cunha

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