Customer Service Sales
Resume:
John A. Hasenjaeger
Grand Rapids, MI 49548
*********@*****.***
Objective
Experienced customer service/inside sales specialist with expertise in inventory, cost
control, and purchasing. Looking for full time position in one or more of the following areas:
Customer Service, Inside Sales, or Inventory Control. I can offer excellent expediting skills,
multi-tasking ability and focus on overall company goals. Other key skills include: quick
learner, building customer/supplier relationships and a straight forward approach to getting
the job done. Recognized for troubleshooting and ability to communicate at all levels of the
organization.
Employment History
Ryerson - Grand Rapids, MI
2005 - 2012 Inside Sales + Customer Service
•Responsible for both transactional and contract accounts from order entry to product
delivery, with sales of $7 Million in 2011. Involved managing customer-specific
inventories
•Tasked with taking on additional fabrication sales
•Worked closely with outside vendors on conversion work, outsourcing, purchasing, order
entry, and expediting deliveries.
Coordinated with upper management to train and onboard new employees.
Mill Steel Co. - Grand Rapids, MI
2002 - 2005 Outside Processing Coordinator
•Handled any processing outside of a four-warehouse system. This included contact with
multiple vendors via phone and e-mail.
•Set up all conversion purchase orders and releases for material movement. Conversions
included: pickling, slitting, painting, and galvanizing. Reviewed all invoices for
accuracy.
•Kept up to date status of all processing to customer service and management teams.
Crucible Steel - Grand Rapids, MI
1991 - 2002 Inventory Control + Customer Service
•Managed $750,000 of local cold-work and high speed tool steel inventory on national
company network.
•Managed $6 million special products inventory thru 27 warehouses nationwide.
•Handled $3 million in inside sales, representing 50% of total sales.
•Maintained 4-5 inventory turns per year for 1800+ products including some purchasing.
•Assisted in opening of this service center, setting up initial inventory and establishing
vendor relationships.
Education
Basic Metallurgy Course - Grand Rapids Community College
Multiple Training Seminars - Ryerson
Multiple Training Seminars - Crucible Steel
Honors and Activities
I have donated time to: American Cancer Society Relay for Life - Grandville/Wyoming,
Wyoming Parks and Rec., SKRA Little League Baseball, Godwin Heights High School and
Rogers Lane Elementary School, Vicky's Pet Connection, Grand Rapids Griffins Youth
Foundation, and GRAHA learn-to-skate programs. Current activities/hobbies include
Softball, Hockey, Golf, and Fishing.
Contact this candidate