Customer Maintenance

Curriculumviate

Mobile No: +919*********

Email: **********@*****.***

Objective:

I am seeking a challenging technical position in a pleasant working

environment, which will permit me to continue practicing and expanding my

skill set and knowledge base.

Summary:

> Posses over 3.5 years of experience.

> Exposure in customer support planning, and managing team, Experienced

in troubleshooting for Internet connection.

> Having 3 years 5 months of experience in IT industry with having good

knowledge in Hardware and Networking,Good knowledge of wireless LAN

and WAN both

> Installing Operating Systems to the local machines and Servers,

knowledge of TCP/IP fundamentals

> Ability to work under pressure

> Ability to handle multiple tasks in a fast-paced and challenging

environment and to follow through the competition

> Good knowledge of wireless LAN and WAN both.

> Excellent in English communication.

Professional Experience:

Hathway cable and datacom Ltd, Hyderabad

Responsible for working as Senior Executive in Customer Support.

[July 31/ 2009 - Tilldate]

Role:

. Responsible for customer care where inbound calls are to be attended

in high priority and to resolve it on priority basis and coordinating

with different departments

. Maintaining the reports according to management requirements and

awarding the agents for best performance Conducting training sessions

and updating the team about the new upgraded technology in the present

system.

. Produced monthly or weekly development report to the higher authority

and the supporting staffs.

. Helped in supervising various Departments, and ensured the

implementation of plan on daily basis Tools: MS Word, Ms Excel, Power

point, Oracle,SQLManagement

. Operating Systems such as Win98,Win-2000, Win-XP Win-Vista,Win-2003

ServerInstalled software, patching, upgrading and maintenance of

operating system. Installed, upgraded and maintenance of server

hardware components as per requirement

Acadamic Qualification

. Graduation : B.com from Osmania University

Technical Skills:

. Microsoft Word

. Microsoft Excel

. Platform - Window XP, 2000

Personal Details:

Name : V.Devraj

Father' Name: V.Mallaih

Gender: Male

Date of birth: 23-04-1984

Declaration:

I hereby declare that the details furnished above are true to the best of

my knowledge

Place: Hyderabad

Date:

(V.Devraj)

Contact this candidate