Quality Control Customer Service

JOCELYN CARANDANG

SUMMARY OF QUALIFICATIONS

. Extensive customer service and administrative background

. Experience within the Mortgage Industry

. Excellent communication skills

. Computer skills: Microsoft Word, Access, Excel, Outlook, Quick Books,

and Peoplesoft

. Quality Control experience - accurate data entry

PROFESSIONAL EXPERIENCES

12/2012-04/2013

Conway and CPA - North Olmsted, OH

Data Entry/ Tax Preparer

? Responsible to input and update client's information into the

Drake computer system

? Gather current documents to process tax year end submission

? Currently performing accounts receivables and payables for the

company itself

03/2011-03/2012

Dr N Enrique at St Judes Medical Center - Cleveland, OH

Receptionist / Office Manager Assistant

. Opened and closed office each day

. Answered phone calls pertaining to doctor's or patient's concerns.

. Followed up with any problems or concerns via phone and fax

. Accounts receivables as well as accounts payables

. Handled paper work confidentially

. Maintained the cleanliness within and outside the office premise's

daily

07/2010-10/2011

EC Financial LLC - Valley View, OH

Client Specialists II - Mortgage Representative

. Responsible for calling clients to write mortgage applications to help

determine preliminary qualification for a loan.

. Using excellent interpersonal relationships with the other employees

and employers are mandatory obligations of each client specialists.

03/2010-04/2010

JLS Financial Services - Cleveland, OH

Modification Representative

. Responsible for recruiting clients with financial hardships to provide

them with affordable modification programs

. Utilized telephone and internet to obtain lead gathering process

07/2000-06/2009

National City Corporation known as PNC Bank - Cleveland, OH

Quality Control - Employee Change and Validation Services in Human

Resources

Department

. Responsible for inputting accurate information and filing paper works

such as direct deposits, tax forms and any forms concerning payroll

relations in usage of organization in processing techniques (data

entry level).

. Worked with managers and other employees to discuss and to resolve

certain problems using "Infoline" cases.

. Assisted in monitoring manager's work list to assure all the job

responsibilities are managed correctly through the Peoplesoft computer

system (quality control level).

EDUCATION

. Bachelor in Business of Marketing, Dyke College known as David N'Myers

University - Cleveland, OH, 1992 to 1996

. High School Diploma in General Studies specializing in sciences and

math, Westlake High School - Westlake, OH, 1979 to 1981

AWARDS/CERTIFICATES

. July 1990 to July 1995: Received certificate for 5 years of service

with dedication and hard work for the company. This is considered as

an import / export business. Certificate of Loyalty to Air Express

International

. July 2000 to July 2005: Received certificate of 5 years of service

dedication and hard work on banking business functions in a human

resources department. Certificate of Dedication to National City

Corporation

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