Customer Service Manager
Resume:
Rose L. Bone
Lake Orion, Michigan, 48362
248-***-**** (C)
248-***-**** (H)
E-Mail: ******@*********.***
Objective
A challenging and progressive position as a Customer Service
Representative.
Summary of Qualifications
My work history includes Open Enrollments, Inside Sales and Customer
Service for Medicare, Health and Auto Insurance programs. Explaining
features, advantages and disadvantages of various policies and guiding
customers through the Sales and Enrollment process. Also, duties include
lead development in financial markets and Supervising in Systems Audit
Department for Blue Cross and Blue Shield of MI. I enjoy following up with
clients and am successful at working to find the best solutions for
individuals and groups.
Dialogue Insurance September 2011 - Present
Troy, Michigan
Duties include selling insurance policies to prospective insurance
customers for Mutual of Omaha, Humana and Omni Auto Insurance companies.
Duties include inbound and outbound calls. Responsible for Sales and
Customer Service of Medicare Health and Auto Policies. Duties also include
customer service responsibilities for existing customers.
Bartech September 2008 - September
2011
Detroit, Michigan
Customer Service
Responsible for the lead development for various companies such as Aflac
and Allstate. Leads were generated for property & casualty and worker's
compensation.
Blue Cross Blues Shield & Blue Care Network of MI/Bartech January
1995 - August 2008
Detroit, Michigan
Health Care and Medicare Advantage Sales and Open Enrollment Specialist
Responsible for Inside and Outside Sales and Customer Service for Health
Care, Medicare Advantage and Medicare Part D Individual Products for Blue
Cross Blue Shield (BCBSM) and Blue Care Network (BCN). Participated in
several External Presentations using Power Point and promotions through
out the state that were connected with the education and sale of BCN and
BCBSM Medicare Advantage products. Conducted Open Enrollments for Schools,
Auto and Manufacturing Companies, Hospitals, and Casinos in Michigan.
Blue Cross Blue Shield of Michigan April 1987 -
September 1994
Detroit, Michigan
Business Analyst
Responsible for converting files from Accounting, Finance, Dental, Vision,
Hearing, Membership, FEP, Medicare and other departments in BCBSM to WSF2.
Post implementation activities included the maintenance, training and
support of the WSF2 system.
Senior Systems Auditor
Responsible for performing EDP audits and post implementation evaluation
of: accounting applications, major computer application system equipment,
system software, program and databases. Reviewed selected system design
projects and program changes to ensure adequate control and audit trails.
Made recommendations to improve controls and operating efficiencies.
Education
Bachelor of Business Administration, Eastern Michigan University
Major in Accounting
Property and Casualty License; State of MI
Accident and Health License; State of MI
Computer Applications: Excel, Word, Power Point and Financial Software
Systems
Reference
Jackie Lewis - Bartech representative for BCBSM
Bill Allen - BCBSM Director and Assistant Attorney General Auditor
Eunice Bickel - BCBSM Account Manager
Denise Coggins - Corporate Key Accounts Administrative Manager for BCBSM
Nathaniel Daniel - BCBSM Account Manager
Contact this candidate