Customer Service Sales
Resume:
Zachary L. Hines, Sr.
Zachary L. Hines, Sr.
**** ******** ***** **, ** 23607 ● 757-***-**** ● ******@*****.***
PROFESSIONAL EXPERIENCE
• Kings Creek Plantation, Williamsburg VA.
July 2012- October 2012
Sales consultant in vacation ownership,,consultative sales, and customer service in the hospitality industry
• Nordstrom, McArthur Center, Norfolk VA.
October 2009- September 2012
Based in women shoes as a sales consultant, visual merchandiser, physical auditor, trainer and wardrobe stylist
• Diamond Resorts, Williamsburg VA,
March 2011- December 2011
Timeshare sales representative in the hospitality and vacation ownership industry
• Goldkey Resorts, Virginia Beach, VA - Member Services,
March, 2009 – October 2009
Hospitality and Vacation Ownership- Public Relations Sales and Marketing of Timeshares
• United Capital Lenders, Williamsburg, VA - Loan Officer,
November, 2007 – February, 2009.
Loan origination, customer service, processing, residential and commercial mortgage products.
• HPH Construction, LLC, Newport News, VA - Vice President,
April, 2006 – December, 2009.
Project Coordinator, Marketing, Quality Control, Research and Development
• 1st Metropolitan Mortgage, Williamsburg, VA - Loan Officer,
November, 2005 - November, 2007.
Responsible for marketing, loan origination, customer service, and processing of residential
and commercial mortgage products.
• Fairfield Resorts, Williamsburg, VA - Sales Manager,
February, 2004 – June, 2006.
Responsible for sales, training, public relations, sales retention and quality control.
• Haynes Furniture Company, Newport News, VA - Sales Consultant,
September, 2001 – December, 2003.
Helped clients with their home furnishing needs, as an interior design consultant
• Southern Equity & Associates, Richmond, VA - Client Services,
February, 1997 – September, 2003.
Started with company in 1997 while in real estate doing research and development such as title searches,
cash-flow statements, income summary statements, and competitive market analysis, etc.
• Reliance Realty, Virginia Beach, VA - Agent-Property Management,
February, 1996 – April, 2000.
Responsible for intake, customer inquiries and final inspections of rental properties
Listing and marketing of commercial and residential property.
• Mid-Atlantic Medical Insurance, Virginia Beach, VA - Medicaid Marketing Supervisor,
September, 1994 – January, 1996.
Functioned as marketing Supervisor, sales trainer, member services, provider networks,
and retention consultant. Top supervisor in the Mid-Atlantic region for four quarters.
Zachary L. Hines
Page 2
Resume
EDUCATION
Alpha College of Real Estate – December, 1995, Virginia Beach, VA
Certification – Licensed Realtor – State of VA, (Inactive License)
Accredited Buyer Representative
John Hancock Insurance – June, 1992, Newport News, VA
Licensed Life and Health Insurance – State of VA, (Inactive License)
Life, Health and Annuities
Norfolk State University, Norfolk, VA
Major: Business Administration/Marketing
1976-1979
TECHNICAL SKILLS
Microsoft Word, Excel, Outlook Express, Internet Explorer, Powerpoint
REFERENCES
Samuel Bailey, Jr., Esquire
Samuel Bailey and Associates
Kenneth Hall
Sales Consultant, Kings Creek
Betty Lewis, Insurance Broker
Additional Information
• Highly organized and committed professional with 20 plus years experience in management,
sales/marketing, training, customer service, procurement and public relations.
• Over 20 years experience in consultative sales, in financial services; as well as, retail
(fine jewelry, clothing, shoes and furniture).
• Extremely effective listening, oral and written communication skills.
• Excellent ability to prioritize multiple tasks in a fast-paced rapidly changing work environment.
• Known for calm enthusiasm, persistence and follow through while resolving client concerns.
Contact this candidate