Customer Service Data Entry

Caryn White

**********@*****.***

**** ****** ****** (H) 215-***-****

Philadelphia, PA 19152 (C) 267-***-****

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Profile

Administrative professional with 10 years experience. Adept at being part of a fast paced office

environment that demands organizational, prioritization, and customer service skills. Results driven

individual with a proven track record in office administration.

Areas of expertise include:

• • Office Organization/Management

Customer Service Support

• • Order Entry

Client Relationship Management

• • Multi-line phone management

Retail Merchandising

Professional Experience

Academy Collection Service, Philadelphia, PA

(August 2001- October 2011) Third party collection agency that specializes in financial recovery for

the auto, commercial paper, government, and banking industry.

Client Service Associate/Accounts Payable Representive

• Generated internal client reports on a weekly and monthly basis

• Posted payments to clients account

• Ran credit cards using company software

• Managed multi-lined phones

• Data entry for all external correspondences

• Trained employees on the phone and computer system

• Maintained client confidentiality

• Ordered company supplies online

• Scanned and emailed correspondence to clients

• Inputted Attorney letters and complaints

• Operated Mail machine on a daily basis

• Sorted and distributed mail to company executives

Staples Business Advantage, Philadelphia, PA

(January 2000- August 2001) The business-to-business division of Staples, Inc., serving

organizations of 20 or more employees from the Fortune 1000, including global businesses, government,

healthcare organizations, and educational institutions.

Data Entry Clerk

•Inputted Customers orders using company software

•Communicated processed orders with customers

•Researched products by part numbers

Education: Community College of Philadelphia: Associates Degree in Liberal Arts

Computer Skills: Microsoft Word and Excel

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