Customer Service High School

* * * * * F I S H E AG L E D R I V E • JAC K S O N V I L L E, F L 3 2 2 2 6

( 9 0 4 ) 482-9978 • S R P O M P E Y 1 2 @ AO L . C O M

STEVE POMPEY

OBJECTIVE

To obtain a career for personal growth and development.

SUMMARY OF QUALIFICATIONS

I have a wide range of experience in several career venues. I work well in customer service,

customer sales, communications and data collection among other things. I am well trained in these

areas due to career training and professional experience. My best assets include my self

confidence, hard work ethic, determination and sharp intellect.

EDUCATION

High School Diploma: Englewood High School, Jacksonville, Fl

June 2009

Bachelor of Science in Computer Engineering: Florida State College, Jacksonville, FL

WORK OF EXPERIENCE

Customer Service and Collections, AT&T U Verse at Convergys, Jacksonville, Florida

March 2011 to November 2012

Provide a positive customer experience by addressing customer needs and selling products

•

and services within the client portfolio.

Answer customer questions regarding product offerings, billing, equipment, features,

•

service plans, activations and/or changes to account information.

Upsell AT&T U Verse products meeting a sales quota of at least $150 worth of products a

•

day

Diverse Collections Inc, Collections, Jacksonville, Florida

May 2009 to March 2011

Contacting customer contacts to establish a debt collection (Outbound).

•

Scheduling debt repayments.

•

Ensure customer satisfaction by determining needs and transferring calls to the appropriate

•

party for proper debt collection.

Contact this candidate