Customer Service Assistant

Patricia A. Hubbard

214-***-**** – cell

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Total Years IT Experience ……10

•

Years

Total Years Customer Service/Customer Relations Experience 10 Years

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MS Excel 10 Years

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MS Word 10 Years

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MS Power Point 10 Years

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MS Outlook 10 Years

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Word Processing 10 Years

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Word Perfect 10Years

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Ten Key (by touch 10 Years

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Typing (55wpm) 10 Years

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Data Entry 10 Years

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MS Windows 95/98NT/2000/XP 10 Years

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MS Access 9Years

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A/P, A/R 9 Years

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Administrative Support 9 Years

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Support to Mid to Executive Level Management 9 Years

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Peachtree 1 Year

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Quick books 1

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Year

Excellent Oral/Written Communication Skills, Technical and Interpersonal skills.

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Medical Market Research Recruiter 1Year

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Pg. 2

P atricia A. Hubbard

SUMMAR Y: Ten (10) years plus experience. Has solid MS Excel Word, Power Point,

Access, Lotus, MS Windows 95/98NT/2000/XP, Word Perfect, Word

Processing, Customer Service/Relations, Administrative Support, Support to

Mid to Executive Level Management, Data Entry, Ten Key (by touch),

Typing (55wpm), A/P, A/R Peachtree, and QuickBooks back ground.

Certified Nursing Assistant Training, Excellent Oral/Written

Communication Skills, Technical and Interpersonal Skills.

EXPERIEN CE

02/2011 – Present Tax Preparer Point One Financial

Services Dallas, TX

Prepare clients personal and business taxes for filing with the IRS, utilizing

Taxwise Software. Answer questions and inquiries regarding tax

laws, credits, deductions.

10/2009 – Present Lead Finance Collections Escalations Agent

A3 Solutions

S print Collections Program Dallas, TX

Promoted from Collections Finance agent to Customer Care agent to Lead

Escalations Agent on Sprint Program. Responsibilities

included processing payments for customer’s cell phones and

collecting and negotiating payments on past due and

delinquent accounts. Providing information regarding account

and answering any question customer may have, providing

credits and adjustments on account. Lead duties include

taking escalated calls from collection and care agents setting

up payment plans, negotiating payments on balances and past

due accounts, granting adjustments and credits on accounts,

backing out of payments that customers processed online or

via IVR, working with banking institutions to have holds

lifted off of customers accounts, making sure agents and

customers are following guidelines, policies and procedures.

Making sure the customer has resolved their issue or get them

to the right department who can.

9/2008 – 10/2009 Leave of Absence to take care of mother who was

terminally ill in Ohio

Provided care for all her daily living activities and house cleaning, gave bed

baths, assisted with bedpan, made bed, changed linens, prepared food and fed,

provided emotional support various other essential duties..

K elly Employment Services – Contract Work Cincinnati,

OH

Executive Assistant PN C Bank Financial

8 /2008 – 8/2008

Services

Assistant to President of Ohio/Northern Kentucky Region, duties include

Screening telephone calls, distribution of mail, scheduling meetings utilizing Lotus Notes,

travel arrangements, file setup and maintenance, internet research, typing

correspondence, helping to keep the President organized and on schedule,

various other administrative duties.

All Medical Personnel – Contract Work Dallas, TX

1/2008 – 3/2008 Sr. Administrative Assistant Presbyterian

Hospital of Dallas

Assistant to VP of Operations, Duties include extensive scheduling of

Meetings, utilizing MS Outlook, creating/processing expense reports, check

Requests and requisitions. 60 % of the job comprises of heavy calendaring,

40 % comprised of processing a variety of paperwork. Screen telephone calls,

Faxing, typing correspondence, processing time cards, responsible for

Updating opportunity logs and transfer logs. Various other administrative

Duties.

Adecco Employment – Contract Positions Dallas, TX

Executive Assistant American Heart

7/2007 – 9/2007

Association

Assistant to Executive Director of the South Central Division of

American Heart Association, Responsible for updating and maintaining

Database Information regarding all Board of Directors and Executive

Committee Members, composed letters to new Board members/Exec.

Comm. Members informing meeting schedules and other correspondence.

Coordinated Board of Directors meetings, scheduling locations, equipment

Needed and setup and catering menu and logistics. Prepared manuals and

Agendas for the meeting.

Executive Assistant American Heart

Association

2/2007 – 6/2007 Assistant to Vice President of Major Gifts and Foundation Relations,

Director of Go Red for Women, Director of Research and Development, and

Director of Resources in the Field Operations and Development department.

Duties include supporting three upper management personnel who travel 90%

Of the time, extensive travel arrangements comprising of 40% of the job,

Including itineraries, off site meeting coordinating, processing expenses and

Creating expense reports, extensive calendaring comprising of about 40% of the

Job. Mail distribution, inputting data into pipeline database utilizing Siebel .

Ordering supplies, copying, faxing, typing correspondence, proof reading,

Internet research and other projects as needed.

09/2006 – 1/2007 Customer Service Rep. Virgin Mobile

Answered incoming calls from customers regarding their mobile accounts.

Activated new mobile phones, assisted with any questions and problems the

Customer may have regarding billing issues, phone features, operation of the

Cellular phone and activation.

2/2006 – 5/2006 Sr. Executive Assistant Guaranty Financial Services

Assistant to Sr. Vice President/Managing Director, Three Sr. Vice Presidents/Division

Managers, Two Assistant Vice Presidents and the Real Estate Officer of

National Residential Finance Group. Which is comprised of two divisions

Mortgage Finance I and II and National?

Homebuilders? Duties include: Screening phone calls, mail distribution, Processing Financial

Statements and Financial Statement transmittals, updating Financial

Statement transmittal log, Processing documents and reports to Credit

department, Coordinating travel arrangements and itineraries, Processing

expense reports, maintaining timesheets, Responsible for department

calendar, copying, scanning documents, faxing, Setup of files, and various

administrative duties.

9 /2005 –1/2006 Executive Assistant Tenet Healthcare Systems

Assistant to Vice President and Controller Office of the Chief Accounting Officer and

Director of Corporate Accounting A& D/SOX. Duties include screening

phone calls, mail distribution, ordering supplies, typing correspondence,

travel arrangements and itineraries, processing expense reports, faxing, filing,

copying and various administrative duties.

7/2005 – 8/2005 Database Specialist/Executive Assistant Broadlane Inc.

Reported to Director of Client Services Client Care Department. Responsible for two major

projects. US Oncology and MedCost clean up.

Updated databases for correct information pertaining to physician and facility names,

addresses and DEA numbers, as it corresponds to client rosters.

6/2005 – 7/2005 Executive Assistant Carter & Burgess

Assistant to Sr. group manager Architect. Supported engineers and CAD

technicians. Typed proposals for bids on new projects. Assigned proposals

and project numbers for billing and filing purposes. Maintained expense

reports, screened phone calls, maintained timesheets, and distributed mail,

faxing and various administrative duties.

Full Time Employment

8/2004 – 6/2005 Medical Recruiter Schlesinger Associates

Recruit various types of Physicians for research studies. Screen physicians per client criteria.

Perform in dept interviews for clients with the physicians.

6/2003 – 1/2004 Customer Service Representative Metro One

Telecommunications

Provided Enhanced Directory Assistance, quality customer service and call completion to

wireless customers. Perform multiple tasks simultaneously including

interacting with the customer while searching the databases, varying key

strategies and searching reference manuals. Maintain customer

confidentiality, complete paperwork and forms in a timely manner using MS

Access.

1/2000 – 4/2003 Executive Assistant Onyxx Financial

Supported CEO of company, duties included creating and maintaining customer database,

typing correspondence, screening phone calls, creating expense reports,

coordinating meetings, and luncheons. Maintaining schedule utilizing

Microsoft Outlook, and various administrative duties upon request.

Apple One Employment – Contract Work Dallas, TX

7/1999 – 12/1999 Administrative Assistant Archon Financial

Group

Supported Sr. Manager and Analysts of Acquisitions department. Duties included typing

contracts maintaining expense reports, creating travel itineraries,

coordinating travel arrangements, answering phones, distribution of mail,

making sure contracts were signed and mailed out in a timely manner.

11/1998 – 5/1999 Executive Assistant Blockbuster Entertainment

Assistant to Vice President of Creative Services in Marketing. Duties included typing

correspondence, reports, processing expense reports, creating spreadsheets for

budget, coordinating meeting and luncheons, organizing and filing

paperwork, coordinating travel schedule and travel arrangements,

Coordinated and created Award Show Matrix

5 /1998 – 11/1998 Administrative Assistant Aff iliated Computer

Services

Administered support for VP of Real Estate and Dir. Of Telecommunications. Duties included

clerical support, answering phones, tying correspondence, Updating

telephone directory database, and implementing security access for new

employees, and changing access for existing employees. Relieving receptionist

for breaks and lunch.

3/1998 – 5/1998 Administrative Assistant Hager Clothing

Company

Created spreadsheets using Lotus, from collected data. Created expense budget reports,

Updated customer database, answered phones, and various administrative

duties.

6/1997 – 1/1998 Conversion Specialist/Customer Service Rep. First USA

Bank

Built files and downloaded software via telephone lines to merchant’s credit card terminals,

for upgrading their software for year 2000. Trained merchants over the

phone as to the proper procedures and operation of their credit card terminal.

Tested software after download procedure and answered any questions

merchant may have had.

Full Time Employment

12/1995 – 1/1997 Customer Service Representative Brinks Home

Security

Troubleshoot alarm systems via telephone, assisted customers in proper operation and

procedures of their alarm system. Answered questions and resolved

complaints the customer may have had.

4 /1993 – 12/1995 Accounts Representative AT & T

Telecommunications

Assisted customers in resolving inquiries about their long distance telephone accounts and

suggested future products and services.

5/1991 – 4/1993 Customer Service Representative Var Tec

Telecommunications

Assisted customers in resolving inquiries about their long distance telephone accounts and

answered any questions or concerns customer may have had.

References Available Upon Request

Contact this candidate