Manager Customer Service
Resume:
Katretha A. Collier
Atlanta, Georgia 30331
404-***-**** Cellular 404-***-**** Home
April 29, 2013
Dear Hiring Executive:
I am writing regarding fulltime employment opportunities with your organization. My attached resume will
furnish you with highlights concerning my qualifications. I am motivated by challenge and growth. This
combined with my skills and experience will enable me to be an exceptional Manager and provide
leadership and management necessary for the continued success of your company.
I would welcome the opportunity to meet with you to discuss both your company’s goals and my ability to
help fulfill them. I am available for an interview upon request and for employment by mutual agreement.
Thank you for your time and consideration. I look forward to hearing from you in the very near future.
Sincerely,
Katretha A. Collier/KC
Katretha A. Collier
*********@***.***
Attachment: Resume
KATRETHA A. COLLIER
4688 Cascade Road, SW ● Atlanta, Georgia 30331
404-***-**** Cellular ● 404-***-**** Home
*********@***.***
S UMMARY OF STRENGTHS
Communication: Possess strong interpersonal skills and can communicate effectivel y orally and in written form;
comfortable and effective when communicating with superiors, elected officials, public press and staff. An
organized and effective leader, skilled at seeing the big picture and identifying task to facilitate on time and
cost-efficient completion.
Compliance: Experience in adherence and enforcement of state and federal regulations. In addition, responded
to compliance reviews initiated by Georgia Department of Community Affairs, Invest Atlanta and Atlanta
Housing Authority.
Management: Demonstrated ability to motivate a project team; background includes wide range of interpersonal
skills to encourage, instruct and manage resources; Fosters a high performance environment characterized by
positive leadership and strong team orientation.
Budget Experience: Preparation and development of departmental budgets and forecasts of future budget
requirements; Monthly P & L Review; Variance Report and Executive Summary. Reviewed, prioritized and if
needed justified budget requests.
Computer Experience: Proficient in AMSI, Yardi, AppFolio, QuickBooks, Windows, Microsoft Word, Excel,
Access, and Internet.
S UMMARY OF QUALIFICA TIONS
HMB Atlanta Realty
Property Manager 2002 - April 22, 2013
Responsible for day-to-day management of a 142 unit community with 100% Tax Credit, 40% Tax Exempt
Bonds, Atlanta Housing Authority PBRA, and Voucher programs in accordance with Federal, State, and Local
standards, guidelines and regulations.
Successfully met challenges of managing a distressed property and effectively transforming it to a profitable
enterprise. Plan, develop, organize, implement, evaluate and direct progr ams and activities to achieve optimal
well-being for residents and staff. Implement systems and controls for effective utilization of the physical and
financial resources of the facility, including regular review and financial statements.
Assure the property is maintained in a clean and safe manner for resident comfort and convenience by
assuring that necessary equipment and supplies are maintained to perform such duties/services. Obtain,
review and award contracts for Fire Safety, Pest Exterminator, Ga rbage Disposal, Landscaping, Security and
others as necessary. Publicize available positions, interview, hire and complete employment/termination
paperwork for five employees. Provided staff development and training.
Received outstanding rating on file audits and property inspections. Establish and maintain open and effective
communication with residents, families, employees, owners, supervisor and other members of the
management team. Create and maintain high level of resident and employee satisfactio n.
Ledic Management
Property Manager 1993-2002
Responsible for day-to-day management of 144 - 352 unit communities with Conventional, Tax Credit, 40%
Tax Exempt Bonds, Home, Atlanta Housing Authority PBRA, and Voucher programs in accordance with
Federal, State, and Local standards, guidelines and regulations.
Ram Partners
Property Manager 1989-1993
Responsible for day-to-day management of 110 – 352 unit communities with Conventional, Atlanta Housing
Authority Voucher programs in accordance with Federal, State, and Local standards, guidelines and
regulations.
E DUCATION
Atlanta Board of Realtors
Atlanta, Georgia
Real Estate Agent (2007- Present)
Palm Beach Community College
Lake Worth, Florida
Business Administration (1984)
P ROFESSIONAL EDUCATI ON AND TRAINING
Capital Improvement Planning and Development
Premises Liability and Risk Management
Financial Management and Budgeting
Effective Customer Service
Resident Retention
Preventive Maintenance
Fair Housing and Equal Opportunity
Marketing and Leasing Multifamily Properties
Effective Team Building and Property Supervision
Contact this candidate