Customer Service Representative

Location:

Salary:

9.00

Posted:

May 13, 2013

Samantha Mitchell

OBJECTIVE

To secure a successful position in the medical field with potential to grow that requires a skillful and experienced

worker that contributes her best to the company.

SKILLS

Proficient in ICD-9, CPT Coding, Medical Terminology, Medisoft, Medicaid/Medicare, Workers Compensation

Commercial Billing, CMS 1500/UB-92 forms, and EOB’s. Proficient in Microsoft Word, Excel, PowerPoint, and

Outlook.

EDUCATION/CERTIFICATIONS

FORTIS COLLEGE – Centerville, OH June 2012

Associate of Applied Science, Medical Billing and Coding

RED CROSS – Montgomery, AL February 2009

Certified Nursing Assistant Certificate

EMPLOYMENT HISTORY

CHECK INTO CASH – MONTGOMERY, AL September 2011 – July 2012

Customer Service Representative Manager

• Managed one Customer Service Representative and ensured daily goals were met

• Handled a high volume of money on a daily basis and made sure all transactions were accounted for

• Oversaw front-office operations and provided impeccable customer service

• Handled customers on a daily basis while working under tight deadlines

• Ability to work with irate customers while keeping demeanor friendly and personable

• Created weekly reports for the Regional Director

EYEMART EXPRESS - MONTGOMERY, AL February 2009-May 2009

Lab Assistant

• Produced quality eyewear that met all standards set forth by Eyemart Express

• Worked in a fast paced one-hour lab with state of the art equipment

• Ensured lab equipment met company’s standards

SHOE STATION - MONTGOMERY, AL May 2008- August 2008

Sales Associate

• Maintained presenation standards throughout the day, filled in where needed and straighten

merchandise/fixtures

• Met daily goals set by the Sales Manager and ensured customers’ needs were met

• Improved sales by demonstrating strong selling skills and provided excellent customer service

• Assisted with marketing materials and promotions

References available upon resquest