Project Manager Sales

**** ****** **, ****, **********, USA, ***** • ********@*******.*** • 267-***-****

DAVID CHERRIN

IT Operations & Inventory Control Manager

PROFESSIONAL SUMMARY

EMPLOYMENT HISTORY

IT OPERATIONS & INVENTORY CONTROL MANAGER Apr 2023 – Feb 2026 Abington-Jefferson Health

Hardware & Software Fulfillment

Onboarding & Offboarding Support

Inventory Management

Tier 2 Technical Support

Process Documentation & Compliance

IT OPERATIONS- CLIENT SERVICES Mar 2012 – Apr 2023 Abington-Jefferson Health

IT professional with over 25 years of experience and strong leadership skills in directing systems integration, project management and business process reengineering initiatives Proven ability to grasp complex business problems and develop cost-effective, customer-oriented solutions that impact the bottom line

Worked hand in hand with various Epic teams

Implemented Epic and Epic hardware for Lansdale Hospital and provider practices Successful at completing difficult jobs within scope, on time and budget Proficient at building and managing relationships with all levels of internal and external customers Fulfilled an average of 100 service requests per week for laptops, desktops, monitors, peripherals, and licensed software. Coordinated device imaging, configuration, and deployment for both remote and onsite users, supporting Jefferson Health North

Tracked software distribution and ensured license compliance across all assigned assets. Prepared and provisioned devices and accounts for new hires, including setup of required software, access, and equipment delivery.

Coordinated hardware recovery, account deactivation, and access revocation for offboarding processes. Worked with HR and security teams to align IT onboarding/offboarding with organizational policies. Maintained accurate records of hardware inventory, including device status, location, and assignment for Jefferson Health North assets

Performed regular audits and reconciled asset inventory with procurement and asset tracking systems. Coordinated with vendors and procurement to manage stock levels and device ordering. Responded to and resolved escalated support tickets from Tier 1, particularly those related to hardware, software, or user provisioning, maintaining a resolution rate of 98

% within SLA.

Collaborated with infrastructure, application, and security teams to resolve support issues requiring cross-functional input. Documented solutions and contributed to knowledge base content for recurring requests. Followed ITIL-aligned procedures for request fulfillment and asset management. Maintained up-to-date SOPs, checklists, and hand-off procedures for IT service delivery workflows. Supported internal audits and compliance activities related to inventory and access management. Managed the planning, installation, control and maintenance of all AMH personal computers at the Abington Lansdale facility

Project lead and POC for all IT technical needs at the facility Provided technical expertise and support of information systems along with monitoring the performance of systems recommending modifications or revisions

Investigated new software and hardware products for recommendation as to future AMH needs TEAM LEADER Mar 2011 – Mar 2012

Smart Source Consulting, Inc.

LAWSON SYSTEM ADMINISTRATOR Jan 2010 – Mar 2011

Catholic Health East Newtown Square, PA

SR. IMPLEMENTATION SPECIALIST-INFRASTRUCTURE / PROJECT MANAGER

Mar 2006 – Jan 2010

Catholic Health East Newtown Square, PA

SYSTEMS ENGINEER SUPERVISOR Oct 1995 – Mar 2006

Computing Concepts Warrington, PA

Coordinated, supported end user computing for each standard PC based application on all AMH microcomputer systems, wireless carts, handheld devices and print devices Worked with medical providers to determine the hardware and software needs of their facility Monitored Lansdale Hospital's data center

Setup and configured Cisco VOIP phones

Mentored and trained junior technicians

Answered trouble calls, performed problem diagnosis, resolution and documented root causes Supervised a technical team consisting of ten direct reports Troubleshot desktop hardware and software for Wells Fargo project conversion Team lead to backfill all branches within my assigned area Created, documented, photographed site schematics for client Decommissioned Proliant servers, wireless and wired PC's, POS and print devices Completed documentation in a timely matter and handed off to the client Resolved assigned HEAT ticket in accordance with approved Service Level Agreements Provided technical support and services related to the Lawson ERP application in Production, Development and Training environments for Lawson Core applications

Identified, encouraged and documented departmental and application processes and procedural changes Worked closely with other Database, System and Web administrators to provide continuous database and application support for the Lawson ERP technical services

Worked closely with application, development and technical team members to assist in meeting support objectives Assisted in the development and execution of a load testing plan to ensure all CHE requirements are met and to identify any risk

Provided infrastructure support, (Fax Integrators & Handheld devices) for the Lawson ERP through-out the CHE community

Ancillary tasks included, troubleshooting the ImageNow/WebNow (document imaging) Servers on a Windows 2003 platform, Cyclone EDI Servers on a Windows 2003 platform, Shared Services Windows AventX Windows Server on a Windows 2003 platform

Infrastructure project manager for a multi-million dollar Lawson project Supervised and trained 20 technicians at various hospitals to gain an understanding of the hardware requirements Created step by step documentation for various configurations for wireless handheld devices and fax servers Developed a detailed understanding of the Lawson Enterprise Operating Model and Implementation guide for the functional areas, (HR, Payroll, Finance, Supply Chain-Procurement) Ensured proper execution and documentation of testing activities for all infrastructure components Updated work products and deliverables as required for approved changes to the Operating Model Maintained detailed knowledge of infrastructure components, especially integration points with application modules and non-Lawson infrastructure components

Ensured that the integrity of the Project work products and deliverables is maintained up to date including training materials and documentation

Delivered end-user training as required supporting the ongoing training needs of the hospitals Managed the implementation of systems solutions for customers as outlined in proposals and sales agreements. Managed the setup of workstations, printers and accessories. Managed and install wireless equipment and integrate solution with host systems. Ordered, installed and maintained computer hardware and software through efficient troubleshooting and repair. Trained and Educated clients in programs, such as Microsoft Office, Microsoft Outlook and also in peripherals, (printers, scanners and fax/modems etc.)

Supervisor of technicians and payroll operations.

SYSTEMS ENGINEER/PROJECT MANAGER Nov 2000 – Jul 2003 Prologix-Infologix Bensalem, PA

NETWORK SUPPORT SPECIALIST/PROJECT MANAGER Nov 1999 – Nov 2000 University of Pennsylvania Philadelphia, PA

EDUCATION

A.S., COMPUTER TECHNOLOGY 1999

New England Institute of Technology

A.A., BUSINESS ADMINISTRATION 1986

United States Air Force

SKILLS

Active Directory, SCCM, Service Now, Microsoft Windows 11, Microsoft Windows 10, Microsoft Windows 7, Microsoft Windows XP, Microsoft Windows 2003, Microsoft Windows 2000, Microsoft NT Server, Microsoft NT Workstation, Microsoft Windows 3.1, Novell Netware 4.1, Crystal Reports, MS Office Suite, TCP/IP, Apple Connectivity, Dell, Fujitsu, HP, Cisco Systems, Symbol, Zebra Technologies, Intermec, Airespace, Lucent Technologies.

ADDITIONAL INFORMATION

VOLUNTEER ACTIVITIES

MEMBERSHIPS

Managed the implementation of systems solutions for customers as outlined in sales agreements. Used active listening skills to work with Customers and Sales Representatives to develop system solutions consistent with customer needs and expectations.

Designed wireless, mobile computing, or data collection systems to support customers in making "on-the-spot", real-time decisions.

Supervised direct reports of a configuration team and configured hand-held devices and access points to ensure efficient communication and operation.

Conducted Site Surveys to gain an understanding of the physical layout of the customer's network, determine appropriate access points, and RF coverage zones.

Managed the installation and also installed wireless equipment at the customer site and integrated solution with existing host/ LAN/WAN systems.

Lead classroom training for customer site support personnel customized to reflect the installed wireless equipment. Provided Pilot support, pre-sales, sales, and post-sales support. Performed Desktop support for the School of Medicine's administration offices on PC's and Macintosh Systems running Windows 2000, Windows NT, Windows 9x and UNIX platforms. Managed the setup of workstations, printers and accessories. Created step-by-step written documentation of any changes made (either in a specific application or to the network) to ease the transition and to keep the staff on-line.

Trained and educated staff in network functions.

Provided and delegated routine preventative maintenance, which kept downtime to within agreed upon service levels. Installed and maintained cabling from hubs to individual workstations. Established Network Workgroups for security, fax sharing and E-Mail purposes. Created an Empowered Work Environment through optimum utilization of computers and resources. Installed and maintained computer hardware and software through efficient diagnoses, troubleshooting and repair. Trained and Educated staff in programs, such as Microsoft Office, Microsoft Outlook and Eudora (UNIX) and also in peripherals, (printers, scanners and fax/modems etc.) Juvenile Diabetes Foundation-Volunteer 1991-Present American Diabetes Association-Volunteer 1993-Present US TaeKwon-Do + International TaeKwon-Do Federation Member 1986-Present United States Air Force Reserves 1986-2008

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