Human Resources Manager
Resume:
Mar a E. Pe a
Pembroke Pines, FL 33028
******@***.***
Summary: Human Resources professional with experience in employee/labor
relations, new hire orientation, recruitment and selection,
training, budget forecasting, wage and salary, policy
implementation as well as contract administration in both union
and non-union environments.
Robert Half International Fort
Lauderdale, FL
People Services Coordinator 10/2012
- present
. Facilitate hiring process, prepare advertisements, screen
applications, conduct phone interviews, forward selected candidates to
hiring manager, check references, background, obtain licensure from
third party internet source.
. Coordinate with local colleges and prepare for events such as Career
Day and onsite Job Fairs. For the onsite job fairs, ensure hiring
managers are available to do on the spot interviews and touring of
facility.
. Coordinate on-boarding for new hires in multiple states, facilitate
New Hire Orientations; educate new hires regarding policies contained
in employee handbook.
. Promote and maintain positive employee relations, advice leadership in
regards to all HR practices; provide information to employee and
leadership in regards to human resources regulations and compliance.
. Conduct internal investigations and facilitate resolution of internal
and external complaints involving employment-related discrimination
charges, unlawful harassment claims and/or retaliation, formal and
informal grievances, and conflict resolution and workers compensation.
. Analyze data on employee turnover and employee satisfaction to
determine gaps and inform management on relevant issues and strategies
in order to enhance employee relations.
. Report workers compensation claims; prepare OSHA Form 300, part of
Safety Committee Team..
. Prepare responses for unemployment claims and attending unemployment
hearings.
. Process payroll transactions, i.e.: corrections, adding PTO requests,
processing punches if time clock is not functioning, etc.
Miami Children's Hospital Miami,
FL
Talent Manager 1/2006
- 1/2012
. Conduct internal investigations and facilitate resolution of internal
and external complaints involving employment-related discrimination
charges, unlawful harassment claims and/or retaliation, formal and
informal grievances, conflict resolution, workers compensation and
unemployment compensation claims, and other workplace disputes.
Prepare unemployment responses and represent organization in
unemployment hearings.
. Promote and maintain positive employee relations, ensure participation
in annual employee satisfaction survey. Coach employee and leadership
as necessary. Analyze data on employee turnover and employee
satisfaction to determine gaps and inform management on relevant
issues and strategies in order to enhance employee relations.
. Attend New Hire Orientation and 90 Day Orientation; educate new hires
regarding policies contained in employee handbook. Engage new hires
to ensure retention during first 18 months of tenure within the
facility.
. Review and revise departmental policies and procedures and assist in
assuring compliance with state and federal employment regulations,
such as FSLA, FMLA, ADA, e-verify and TJC.
. Coordinate the recruitment and employment processes for assigned
hospital departments. Coordinate events such as Career Day for the
main hospital and ambulatory care sites, if applicable, prepare offer
letters. Coordinate scholarship programs and sign on/referral bonuses
for hard to recruit positions. Develop and monitor annual recruitment
budget.
. Conduct exit interview, analyze exit interview data and accordingly
make recommendations to leadership.
. Coordinated annual Employee Engagement Survey; reach out to champions
that will be supporting this initiative. Work with leadership to
develop action plans, if necessary.
. Provide monthly on-site visits to six ambulatory care sites. Purpose
of these visits is to connect with directors/employees, attend staff
meetings; meet with employees and managers/directors to review their
concerns.
. Monitor on a monthly basis hospital employee adherence to annual
requirements such as required professional licenses/certifications.
. Supervise assigned staff; give direction as well as act as a resource
for other HR Staff members.
Page 2 of 2 Mar a E. Pe a (917)
613-5284
Beth Abraham Health Services (Home Care Division)
Bronx, NY
Human Resources Manager 7/2003
- 1/2005
. Administered daily operation of employment activities for the
Community Programs, CHHA, and Home Health Care Division of Beth
Abraham Family Services. Provided guidance on interviewing to
management staff as well as input regarding selection process.
Coordinate, initiate and control recruiting process for all vacant
positions. Administer recruitment and selection process, interview
and recommend candidates.
. Administered recruitment plans, implemented recruitment procedures and
new strategies to support hiring needs.
. Administered job posting program for vacancies to ensure that all
approved positions are posted in timely fashion and, if applicable, in
compliance with union guidelines.
. Administered exit interview program including conducting exit
interviews as well as identify trends and advising management of
issues and potential resolutions.
. In collaboration with the Director, Human Resources, administered
labor and employee relation functions including employee relations,
grievance handling, management counseling and investigation.
. Advised management staff regarding issues involving union contract,
federal/state employment and labor law compliance.
. In conjunction with department heads, develop and review job
descriptions as necessary to ensure Beth Abraham's standards are met.
. Provided on-site visits to the twelve Community Programs where
meetings with department heads were held in order to review staffing
issues, conduct third step grievances, audit employee files, and as
necessary participate in staff meetings.
North General Hospital New
York, NY
Assistant Director, Human Resources
12/1997 - 07/2003 Human Resources Manager
08/1993 - 12/1997
Wage & Salary Manager 12/1991
- 08/1993
. Supervised reception area, which included two HR Assistants, one File
Clerk and rotating interns.
. Administered hospital wide New Hire Orientation Program that provided
newly hired employees with a better understanding of the hospital's
mission, vision and goals as well as meeting the regulatory JCAHO
standards.
. Administered Manager's Orientation Program, for all promoted and newly
hired managers with specific training and orientation in human
resources, performance improvement, budgeting, material management,
information management and strategic planning.
. Administered comprehensive Employee Relations Training Program for
department heads, managers, and supervisors, which resulted in more
efficient handling of disciplinary and contractual grievances.
. Administered recruitment and selection process, interview and
recommend candidates. Responsible for coordinating job fairs, college
recruitment and Summer Youth Employment.
. Administered placement of temporary personnel. Developed and
implemented use of a temporary pool system that provided additional
resources to the facility and improved the ability to provide services
on a continuous basis, reducing agency usage and fees.
. Developed and implemented an internship program which resulted in
additional manpower that created an HR Newsletter as well as adding
intranet forms such as tax forms, address change forms, etc; allowing
us to improve the customer service provided to our employees at no
cost to the organization.
. Processed status changes for payroll purposes, such as new hires,
terminations, internal transfers/promotions, job title changes, pay
rate changes through the ADP system.
. In collaboration with 1199 Union, established a facility wide Jobs
Committee which reduced contractual grievances. Serve as hospital's
employment representative with regards to the union's Job Security and
Employment Program.
. Prepared salary surveys, administer salary increases, uniform
allowances, step increases, experience differentials and bonuses for
both union and non-union staff.
Degree/Certifications: BA, Major in Human Resources/Minor in
Psychology - College of Mt. St. Vincent, New York, NY
Human Resources Certification
Training (PHR), ATI Consulting and Publishing, In-progress
Internal Investigations, George
Washington University, 2007
Software Taleo, Position Manager, People Net,
Lawson, ADP, Success Factors and HRIS
Associations Society for Human Resources Management
Awards Employee of the Month 2006, 2007, 2008
Bilingual English/Spanish
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