Sales Customer Service
Resume:
john (Jack) Wilson
McMurray, PA 15317
*************@*****.***
QUALIFICATIONS SUMMARY
Seasoned sales, business development and marketing professional skilled at identifying market
opportunities and developing and marketing high value solutions and implementing effective sales
channels. Experienced leader and motivator of multi-disciplined teams executing large and
complex projects. Valuable relationship builder and trusted partner with customers and partners.
P E
ROFESSIONAL XPERIENCE
Business Development Representative Advanced Paradigm Solutions
McMurray PA 2010 – Present
Marketing program developer and direct sales representative for HVAC and exterior
construction contractors for residential and commercial customers.
Created and implemented new marketing campaigns including advertising, direct marketing,
Internet marketing and exhibit participation
Implemented systems to capture leads and schedule customer appointments for direct sales
Developed and delivered hi impact presentations for residential and commercial customers
Consistently a top sales closer in the Pittsburgh market achieving strong market
performance for represented contractors
Business Development Director Axcera LLC.
Lawrence PA 2003 – 2009
Developed and managed international sales and distribution channels in 58 countries by
recruiting, training and executing joint sales and marketing programs with 26 in-market value
added resellers which increased international opportunities over 400% and established a
foothold in emerging technology markets.
Developed and implemented pull/push sales and marketing programs through distribution
Led the creation of new marketing campaigns including advertising, direct marketing,
Internet and email marketing, industry education and tradeshow participation
Supported VARs with in market consultative sales with end customers
Championed product management strategies of new systems
Developed partnerships with best of breed technology manufacturers to jointly develop
commercialize and market integrated solutions
Developed and sold spectrum transition services for US broadband wireless operators
President Advanced Living Solutions
McMurray PA 2002 – 2003
Founded a start-up dealership selling home automation, whole house audio, home theater and
wireless networking to the under served middle market.
Client Partner Cambridge Technology Partners
2000 – 2001
Pittsburgh PA
Sales and project delivery leadership for turnkey systems integration projects for this consulting
firm. Responsible for eBusiness and technology thought leadership and engagement profitability.
Developed client relationships at the senior management level to become a preferred
integration partner and trusted advisor for several major accounts
Motivated and directed project teams and managed delivery of best of breed IT solutions
using best practice systems integration and project leadership methodologies
Jack Wilson Page 2
President Ourtools.com, Inc.
Pittsburgh PA 1999 – 2000
Led the start-up of this Internet venture supporting people with physical limitations and their
caregivers. Formed the start-up management team, created the business plan and raised
nearly $1 million in private investment. Led the "proof of concept" launch of this Internet
venture. Not achieving targeted market acceptance, negotiated the sale of assets, assisted
employees in career placement and returned unused capital to investors.
Product & Systems Development Director Hyperion Telecommunications, Inc.
1993 – 1998
Pittsburgh PA
Led the introduction of over 50 new products and supporting back office IT systems, creating a
complete suite of voice, data and internet products with both direct and wholesale branding
which increased annual corporate revenue by over $140million.
Managed large, complex and multifaceted projects with multi-disciplined technical teams to
develop and implement new product solutions
Developed product marketing and training to support the sales teams
Part of the major accounts sales account team which negotiated national service
agreements with major carriers to provide branded services
Led development of back office IT systems supporting new products and billing production
Established the Product Marketing, Systems Development, Customer Service and Billing
Divisions and managed rapid growth from three people to 120 people in 32 markets
Operations Director Automatic Identification Manufacturers, Inc.
1992 – 1993
Pittsburgh PA
Profit and loss responsibility for all sales, operations, finance, information technology and
human resources. Realigned business objectives and implemented new sales, delivery and
internal processes and systems which lowered costs and achieved profitability.
Telecommunications Manager City of Pittsburgh
1982 – 1992
Pittsburgh, PA
Engineering, construction and maintenance responsibility for all voice, data, two-way radio and
emergency communications systems. Led the design and installation of an enhanced 911
emergency communication system, new two-way radio communications systems for all City
departments and voice and data networks serving over 200 locations. Implemented an award-
winning project that reduced operating costs by over $ 1milion annually.
E DUCATION
Duquesne University Master of Business Administration 1984
Pittsburgh PA
Bachelor of Science – Management 1982
Georgia Institute of Technology Science
Atlanta GA
University of Pittsburgh Project Management Professional (PMP) 2011
Joseph Katz Graduate School of Business Advanced Master's Certificate
Pittsburgh PA
P A
ERSONAL FFILIATIONS
Avid amateur racecar builder and driver with the Sports Car Club of America (SCCA)
Volunteer mentor to young man introduced through Big Brothers Big Sisters of Pittsburgh
Volunteer with Rebuilding Together Pittsburgh and Helping Hands Ministry of the Bible
Chapel performing home improvements for low-income, elderly and disabled individuals
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