Software Manager
Resume:
Timothy Elliott
Ellendale, DE, 19941
************@*****.***
PROFESSIONAL EXPERIENCE
Sullivan & Cogliano INC Waltham, MA
IT Technician Jan 2013 – Apr 2013
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective
components when necessary.
• Prep Computer systems for Shipping
22nd Century Technologies INC Somerset, NJ
Help Desk Support Aug 2011 – Dec 2011
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Install or repair network cables, including fiber optic cables.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Troubleshoot network or connectivity problems for users or user groups.
• Document help desk requests and resolutions.
• Provide telephone support related to networking or connectivity issues.
• Train users in procedures related to network applications software or related systems.
• Work with wide range of Windows Operating Systems
Apex Systems Inc Glen Allen, VA
Break Fix It Technician Dec 2010 – Mar 2011
• Maintain and administer computer networks and related computing environments including computer hardware, systems
software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective
components when necessary.
• Maintain an inventory of parts for emergency repairs.
• Train people in computer system use.
• Repair Replace damaged or Defective Computers Printers Configure OS to work with in Network
COchise County Superior Court Administration Bisbee, AZ
Automation Manager Jan 2008 – Sep 2008
• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or
appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation
specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation
activities.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Converse with customers to determine details of equipment problems.
• Reassemble machines after making repairs or replacing parts.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Install and configure new equipment, including operating software or peripheral equipment.
• Lay cable and hook up electrical connections between machines, power sources, and phone lines.
• Work With various Operating Systems and Office suites software
209 Willow Street Ellendale,, DE,, 19941 302-***-**** ************@*****.***
Broome-Tioga BOCES Binghamton, NY
Computer Repair Teacher Jul 2000 – Sep 2007
• Observe and evaluate students' performance, behavior, social development, and physical health.
• Prepare materials and classroom for class activities.
• Maintain accurate and complete student records as required by law, district policy, and administrative regulations.
• Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
• Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and
demonstrations.
• Instruct students in the knowledge and skills required in a specific occupation or occupational field, using a systematic
plan of lectures, discussions, audio-visual presentations, and laboratory, shop and field studies.
• Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
• Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and
academic problems.
• Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and
schools.
• Keep informed about trends in education and subject matter specialties.
• Select, order, store, issue, and inventory classroom equipment, materials, and supplies.
• Place students in jobs or make referrals to job placement services.
• Train Students to be Helpdesk Repair technicians. Train students the used and troubleshooting of Operating systems and
configuration of Computer systems Trains students in the repair and maintenance of Computers Operating systems
Printers and other perpherials
EDUCATION
FRANKFORD HS Philadelphia, PA
High School Diploma, Jun 1981
COMMUNITY COLLEGE OF PHILADELPHIA Philadelphia, PA
EET AS, Jun 1998
LIBERTY UNIVERSITY Lynchburg, VA
Multi-Disciplanary Studies, Dec 2008
ECPI UNIVERSITY Virginia Beach, VA
Computer Information Systems Candidate, Jul 2014
ADDITIONAL SKILLS
• Working Knowledge of Microsoft Operating systems. Working Knowledge of Microsoft Office application. A+
Certification Network + Certification Security+ Certification
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