terry

Terry J. Jackson

**** ****** **** *********, ** *5146 214-***-**** or 214-***-**** *************@*****.***

Professional Summary

1. Over 15 years of experience in Management and Operations with skills in logistics, human resource and process implementation.

2. Excellent communication skills, able to professionally assess a situation, and effectively communicate directives both orally and in writing.

3. Ability to effectively handle multiple projects concurrently with the aptitude to effectively prioritize as project needs change.

Personal Traits

Honest and hard working. Innovative thinker, combine with a forward looking vision with current technology to solve problems of integration and progression within a competitive organization. Thrives in challenging work environments with the ability to set strategic goals, attains immediate results, and complete a job from start to finish. Creative approach combined with a competitive personality

Skills Summary

1. 2. OSHA/Safety

3. Supervisory

4. Planning/Implementation

5. Logistics Management

6. Quality Assurance

7. Warehouse

8. Production Control

9. Analytical Skills

10. Laboratory Tests and Examinations

11. Process Analysis and Improvement

12. Fire & Hazardous Material Prevention Techniques

13. Documenting/Record Keeping

1. Intermediate level Microsoft Excel, Word, and PowerPoint

Professional Experience

UPS Freight - Irving, TX 02/2013 – Present

PT - Operations Supervisor

1. Supervise the activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS.

2. Plan and recommend appropriate staff levels consistent with workload demands.

3. Ensure accuracy of freight processing and preparation operations in accordance with USPS requirements, customer request, and established procedures.

4. Meet or exceed productivity goals established for mail operations functions.

5. Monitor and validate employee’s time cards for accuracy.

6. Perform weekly safety evaluations to ensure that all employee’s meet company’s standards.

Charles Schwab, Inc. – Coppell, TX 07/2001 –12/2012

Quality Control Coordinator

1. Inspect insert process, printing process, inventory control, mutual funds department and presort operations to ensure quality standards are met.

2. Ensure products shipped to customers meet Service Level Agreement (SLA) and trade regulations required by the Security Exchange Commission (SEC).

1. Implement Total Quality Management (TQM) initiatives to technical service process resulting in the highest scores during periodic evaluations.

2. Evaluate department operation and provided improvements to ensure the highest level of customer satisfaction.

3. Manage, develop, formulate, and propose suggestions and solutions related to print equipment, vendor service, and inventory control procedures.

4. Mentor and motivate production operators through a preparation program designed for maximum and efficient machine operation.

5. Implemented ISO 9000 standards compliance program to meet company and government requirements, as well as process improvements increasing production by 15% and reduce error rate by 20%.

United States Army National Guard – Dallas, TX 08/1983 – 09/2011

Transportation/Fuel NCO

1. As Platoon Sergeant of transportation and fuel section, oversaw the transportation and fuel section, receiving over 200,000 gallons of fuel annually with .001% of fuel loss while supporting various Divisions and Brigades.

2. Supervised organizations of up to 150 personnel and provided coordination for groups of up to 200 individuals.

3. Maintained $20M in equipment and ensured routine repair services on equipment were completed on a regular time schedule.

4. Distributed fuel to various support companies ensuring transportation and delivery followed all OSHA and other government guidelines.

5. Assigned drivers to transport various products to different locations to complete designated military operations by mandatory deadline.

6. While deployed, served as Non-Commissioned Correction Officer in Charge (NCOIC) overseeing the safety and well-being of 30 Soldiers.

Education & Certifications

North Lake College –College Courses in Marketing 2005

1. Total Quality Management/Leadership courses

2. Quality Assurance Management Training

United States Army National Guard –

1. Advanced Leaders Course

2. Certified: Transportation/Fuel Distribution

3. Completed: Quality Assurance Management Training

Completed: Total Quality Management

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