Customer Service Representative

FARZANA SULTANA

Phone # 403-***-****

E-mail: ****.*******@*****.***

SUMMARY OF QUALIFICATIONS

. Worked at Terracon Geotechnique Ltd. as an Accounting Clerk for 10

weeks assignment.

. 1.5 yrs experience as Bookkeeper, 1.5 yrs experience as Management

Trainee- Accounts Payable.

. 1+ yr experience as Customer Service Representative.

. Completed Post-baccalaureate Diploma in Accounting in University of

British Columbia.

. Proficient in Computer Applications: Microsoft Excel, Word, Project,

Power Point, Access, Outlook, QuickBooks, Simply Accounting, SAP,

Aacpac ERP system.

. Good analytical skill and very accurate with numbers.

. Completed courses: Cost Accounting, Engineering Economics & Finance,

Supply Chain Management, Corporate Governance, Managerial Accounting

and Financial Accounting etc.

EDUCATION

Post-baccalaureate Diploma in Accounting

Sauder School of Business

University of British Columbia (UBC)

MBA in Finance

Independent University, Bangladesh (IUB)

B.Sc in Industrial & Production Engineering

Bangladesh University of Engineering & Technology (BUET)

EXPERIENCE

Accounting Clerk (10 weeks assignment)

February 2013 - April 2013

Terracon Geotechnique Ltd.

. Compile data from timesheet for uploading into Accpac system.

. Maintain Sun Life records for benefits and pension contributions.

. Reconcile Financial data

. Prepare T4, T4A tax slips.

. Help to process 4 separate payroll runs at month end for different

groups of employees.

. Deal with invoices and Accounts Receivable.

. Maintain record in Sage HRMS.

Bookkeeper & Office Clerk

Septemberr 2011 - December 2012

MarketPlace IGA, Vancouver.

. Managed accounts payable.

. Balanced general ledger by preparing trial balance and reconciling

entries.

. Maintained historical records by filing documents.

. Prepared financial reports by collecting, analyzing and summarizing

account information.

. Checked/managed invoices, product ordering and payrolls.

Teaching Assistant September 2010

- September 2011

Mathematics Department, Simon Fraser University

. Maintained TA hours for Business Math, Statistics etc.

. Prepared and proctored examinations.

. Provided assistance to faculty members/ staff with laboratory or field

research.

Customer Service Representative

November 2009 - August 2010

MarketPlace IGA, Vancouver.

. Performed cash handling & balanced drawer.

. Achieved all customer service and sales targets.

. Used selling skills proficiently to ensure customers are sold the

right products.

. Provided assistance to customers to better understand product

features, benefits.

Management Trainee February 2007

- April 2008

Kodak Division, MGH Group, Bangladesh

. Coordinated with vendors to ensure inventories are ordered, delivered

and appropriately priced.

. Prepared, processed purchase orders, invoices and customer bills.

. Contributed to business success by ensuring stock availability at

optimum costs to meet customer service target.

. Maintained accounts receivable customer files & did collection calls.

. Carried out billing, collection and reporting activities according to

specific deadlines.

Industrial/ Co-op Projects

. Completed final year thesis at British American Tobacco on

"Improvement of total production applying the Total Quality Management

(TQM) tools".

. Performed 1 year internship in British American Tobacco (BAT) in

manufacturing plant on the project "Enhancement of Master Production

Scheduling (MPS) and planning tools for alignment with SAP upload

format".

. Attended training program on Project Management, Risk Assessment.

Publications

. Sultana F, Razive NI, Azeem A. Implementation of Statistical Process

Control (SPC) for Manufacturing Performance Improvement. Journal of

Mechanical Engineering 2009; 40(1):15-21.

EXTRA CURRICULAR ACTIVITIES

. Treasurer of Bangladesh Students' Association (BSA), UBC (2012-2013).

. Volunteered at UBC Tax Assistance Clinic for Students (UBC TACS).

. Volunteered at Vancouver 2010 Olympics.

. Campus Member of Certified Management Accountants (CMA).

. Organizing Secretary, Association of Industrial & Production Engineers

(AIPE), BUET.

. Theater acting (Ex-member of "Drisshopot" Theater and BUET Drama

Society).

Contact this candidate