Customer Service Quality Control

Sean S. Bruce

**** ****** **., ***. # *, Bakersfield, CA. 93313

(951) 515 - 1530

*********@*****.***

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CUSTOMER SERVICE PROFESSIONAL

More than 12 years' successful experience in customer service and support

with recognized strengths in account maintenance, problem-solving and

trouble-shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems. Excellent writing & verbal

communication skills, with strong, positive interpersonal skills.

Knowledge of Microsoft Software: Excel, Word, Outlook, E-mail

correspondence. Ability to train, motivate, and supervise customer service

employees Strong ability to work in a fast paced environment. Self-

motivated, Team Player "Can do attitude.

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EMPLOYMENT

Top Notch Field Chase Service, Riverside, CA.

2005-2012

Supervisor, Customer Service Representative

Work entailed heavy cold-canvassing, working with banks, credit unions and

fianc companies and following up on referrals. Instrumental in igniting

revenues from $28K in 2005 to $126K in 2011 Responsible for more than 38

individuals and created customer satisfaction survey, drastically reducing

potential problems. Maintain quality control/satisfaction records,

constantly seeking new ways to improve customer service.

Washington Mutual Bank, Irvine, CA

2002-2004

Loan Coordinator III

Interview loan applicants in order to obtain personal and financial data,

and to assist in completing applications. Check value of customer

collateral to be held as loan security. Assemble and compile documents for

loan closings, such as title abstracts, insurance forms, loan forms, and

tax receipts. Answer questions and advise customers regarding loans and

transactions.

Onyx Acceptance Corporation, Foothill Ranch, CA

2000-2002

Asset Recovery Representative

Trace delinquent customers to new addresses by inquiring at post offices,

telephone companies, credit bureaus, or through the questioning of contact

list. Arrange for debt repayment or establish repayment schedules, based on

customers' financial situations. Advise customers of necessary actions and

strategies for debt repayment. Record information about financial status of

customers and status of collection efforts.

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EDUCATION

Riverside Community College, Riverside, CA

Business Management, Quality Control, Training & Curriculum Development,

Equal Opportunity, Discrimination, and Sexual Harassment.

U.S.M.C, Camp Pendleton, CA

Basic Leadership Course, Survival, Evasion, Resistance, and Escape (Combat

Survival Training)

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References Furnished Upon Request

Contact this candidate