Customer Service Home Health
Resume:
Lula M. Williams
Covington, G.A. 30016
Objective:
To obtain a rewarding position that will utilize my education, skills and ability to provide a challenging work environment with an opportunity of growth.
2013- PRESENT House Manger/ Bethel P.C.H.
Experience
Direct Care Support
• Ensure that individuals are engaged and supervised at all time
• Uphold the rights of the individuals at all times
• Prepare for individuals arrival by setting up work areas, obtaining materials, etc.
• Understand individual’s behavior plan able to assess individuals needs and communicate to supervisor
• Assist individuals (male and/or female) with personal hygiene needs as needed (e.g. assisting with toileting, diapering, feeding, assisting with meals, etc).
• Follow health care regulations, behavior regulation and individual written behavior plans
• Complete Incident/Accident report as needed.
• Complete routine paperwork daily (e.g. attendance, Personal Goals, Complete Medical Form during Doctor’s visit) and submit to supervisor by due date.
• Transport Clients to Medical Appointments, Community Outing, and Day Placements
2010-2012: Life Span Services
Experience
Enrichment Specialist
• Ensure that individuals are engaged and supervised at all time
• Uphold the rights of the individuals at all times
• Ask and seek help from coordinator when needed
• Prepare for individuals arrival by setting up work areas, obtaining materials, etc.
• Understand individual’s behavior plan able to assess individuals needs and communicate to supervisor
• Assist individuals (male and/or female) with personal hygiene needs as needed (e.g. assisting with toileting, diapering, feeding, etc).
• Follow health care regulations, behavior regulation and individual written behavior plans
• Rotate to other groups/individuals, as requested.
• Seek opportunities to cross train.
• Complete Incident/Accident report as needed.
• Complete routine paperwork daily (e.g. attendance, data sheets, professional contact forms) and submit to supervisor by due date.
2009- 2010 Life Span
Community Coach / Job Coach
• Transporting Individuals in the community to provide support and running their goals.
• Share feedback in Community Support Team Meeting, base on their goals and behavior
• Comprehensive assessment of clients strengths and needs monitor progress towards goals
• Assess the needs and the acquisition of service needed to maintain participants in the community
• Complete routine paper work daily (notes on goals as they are ran in the community) and submit to supervisor by due date.
• Find volunteer and employment opportunities for Individuals
• Assist individuals with volunteer assignments.
• Assist individuals with completing employment applications/ role playing appropriate interview skills.
• Maintain individual’s confidentiality at all times.
• Communicate professionally and positively with individuals, parents, caregiver and other professionals.
Experience
2007-2010 Eve’s Home Health Care Services
Coordinator (CNA)
• Supervisory of Aides that services Clients with their daily needs
• Collecting and processing time sheets for payroll
• Home visits for routine checks/ Home visits for new evaluations with RN
• Scheduling Orientation training for new employee/ Introducing Clients to New Aides
• Filling out PCS admission forms for Doctor’s order for Home Health Care Services
• Confirming Medicaid insurance coverage for Home Health Services monthly
• Assisting Clients with their daily needs such as Assisting with Grooming & dressing, Monitoring Medication Intake, Laundry, Basic Housekeeping, Meal preparation, Essential Shopping
2006-2009 Greater Charlotte YMCA /Stratford and Richardson (Part Time)
Active Older Senior Coordinator
• Transporting Active Older Seniors out in the Communities for activities
• Assisting with scheduling monthly activities for the Active Older Seniors
• Teaching and assisting in Arts & Craft (jewelry, flower arrangements, decorating, etc)
• Assisting and teaching in Chair aerobic / Water aerobic
• Bring in guess speakers for health and nutrition’s, fire safety, Home care serives
2003-2008 Developmental Disabilities Resources, Inc.
Cap and Respite Provider (Self Contract)
• Providing Daily Living Skills to Consumer with Disabilities, such as bath, brushing teeth, dressing, making of bed, washing clothes, folding clothes, using computer, and being independent.
• Providing support while out in the community. Such as how to cross the street, stay on the right side of the side walk, using City Bus as transportation, pay cashier and shop independent.
• Recreational Support
• Comprehensive assessment of clients strengths and needs monitor progress towards goals
1999 – 2008 Metrolina Association for the Blind
Braille Editor, Transportation specialist, Clerical Assistance, Receptionist
• Converting print statement into Braille, for Clients that are blind, and enlarging print statement for Visually Impaired Clients
• Down load statements from the internet, to be converted into Braille, or large Prints
• Confirming statements received from different companies through internet
• Processing fax statements, into Braille or Large Print, with Companies request.
• Printing Mailing and Return labels for Customers, along with some original statements
• Researching Statements that has been mail out, for discretions
• Training new employees, how to read Braille and convert print statements to Braille or enlarge Statements to visually Impaired Clients.
• Transported Visually Impaired Clients to vary places such as Support Groups sessions, Shopping and Medical Appointments, Being their Support Person while in the Community.
• Receptionist: Answering incoming and in-house calls, transferring to the correct extensions
• Forwarding calls to the correct staff extensions, or directly to voice mail, taking messages
• Faxed, filled copied and typed 1099’s and complete W-9’s with tax information.
• Processed and keyed unpaid balances, confirmed payments
1999 Carolina Health Care Medical Center Temporary Agency through Carolina Medical
Accounting Clerk, Receptionist, Payroll Clerk, Mail Clerk Assistance
• Processed and Keyed unpaid balance, confirm payments
• Answered telephones, transferred and forwarded calls to voice mail
• Faxed, file, copied and typed 1099’s and complete W-9 with tax information
• Keyed employee weekly time sheets for payroll
• Assist in sorting mail, and getting them to the right department for processing
Education
1989-1990 West Charlotte Senior High School Charlotte, NC
-- High School Diploma
Skills:
-- Word perfect, Windows XP, Certified Nursing Assistance (CNA) Accounting and payroll. Data Entry, 10-Key (1300 KPH), Customer Service, Receptionist, Business and Communication Skills, CPR (Adult and Child) Personal Center plan, Community Support, Treatment Team Planning, Braille Reader
Reference
Available Upon Request
E-Mail: ********@*****.***
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